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MB-200 D365 > Stuff to memorise > Flashcards

Stuff to memorise Flashcards

1
Q

What are the 3 ways to search in CDS

A
  1. Relevance Search
  2. Quick Find (Categorised / multi entity / global search)
  3. Advanced Find
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2
Q

What are 2 other names for ‘Global search’

A

Multi-entity quick find

Categorized Search

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3
Q

What relationship type is this?

Actions taken on the parent record will not be applied to the child record, but the parent record cannot be deleted while the child record exists

Options:
A.  Parental
B. Referential
C. Referential Restrict Delete
D. Configurable Cascading
A

C. Referential Restrict Delete

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4
Q

What relationship type is this?

Actions taken on one will not affect the other.

Options:
A.  Parental
B. Referential
C. Referential Restrict Delete
D. Configurable Cascading
A

B. Referential

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5
Q

What relationship type is this?

Any action taken on a record is also taken on any child entity records that are related to the primary entity record.

Options:
A.  Parental
B. Referential
C. Referential Restrict Delete
D. Configurable Cascading
A

A. Parental

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6
Q

You need to copy an instance. What type of copy will copy all customisations but no data?

A. Full Copy
B. Minimal Copy

A

B. Minimal Copy

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7
Q

Which search option uses Azure Search capbilities (ie. runner, running, ran)

A. Advanced Find
B. Global Search
C. Relevance Search
D. Multiple Entity search

A

C. Relevance Search

FYI Global Search = Multiple Entity Search = Categorised Search

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8
Q

Which security setting is this?

Users need to be in the same / parent Business Unit (cannot be in different Business Units) to see each other’s stuff

A. Manager hierarchy
B. Position Hierarchy

A

A. Manager hierarchy

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9
Q

Which security setting is this?

Users from different Business Units can view each other’s stuff

A. Manager hierarchy
B. Position Hierarchy

A

B. Position Hierarchy

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10
Q

Which 3 O365 groups allow different users to access each other’s M365 resources (e.g. D365, Sharepoint documents, OneNote, etc)

A. Microsoft 365 group (formerly Office 365 group)
B. Distribution list
C. Mail enabled security group
D. Security Group

A

A. Microsoft 365 group (formerly Office 365 group)
D. Security Group
C. Mail enabled security group

Used to grant access to M365 resource (e.g. D365 or Sharepoint)

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11
Q

Which O365 group has a shared mailbox?

A. Microsoft 365 group (formerly Office 365 group)
B. Distribution list
C. Mail enabled security group
D. Security Group

A

A. Microsoft 365 group (formerly Office 365 group)

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12
Q

You need to restrict certain users from a D365 environment. What is the best solution?

  1. Security roles
  2. Manage roles on the app
  3. Create a Security Group in O365 and exclude the specific users
A
  1. Create a Security Group in O365 and exclude the specific users
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13
Q

What happens if an environment does not have a security group associated?
A. No one can access it
B. Everyone can access it
C. Only System Admin can access it

A

B. Everyone can access it

If an environment does not have an associated security group, all users with a license will be created as users and enabled in the environment.

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14
Q

Which Document integration is this?

Uploaded files are private by default, but can be shared with work colleagues

A. OneDrive
B. Sharepoint

A

A. OneDrive

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15
Q

Which Document integration is this?

Uploaded files are shared by default with work colleagues

A. OneDrive
B. Sharepoint

A

B. Sharepoint

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16
Q

Which file type is not valid for importing data:

Supported files for importing data to D365:
A. .xml
B. .csv
C. .html
D .txt
E. .xlsx
F. .zip
A

C. .html is incorrect

Correct file formats are:
A. .xml
B. .csv
D .txt
E. .xlsx
F. .zip
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17
Q

You are importing data using a .xml file. Your file has data for multiple entity types. Will the import fail/succeed?

A. import will fail
B. import will succeed

A

B.import will succeed

A source file can contain data for one entity type or multiple entity types.

From

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18
Q

Using data import wizard, what is the max file size for .zip file?

A. 8MB
B. 32MB

A

B. 32 MB for .zip

https://docs.microsoft.com/en-us/power-platform/admin/import-data-all-record-types

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19
Q

Using data import wizard, what is the max file size for .xlsx file?

A. 8MB
B. 32MB

A

A. 8MB for all file types that’s not .zip

https://docs.microsoft.com/en-us/power-platform/admin/import-data-all-record-types

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20
Q

Apart from Global Admin role, which 2 other Office 365 admin roles allow the following?

Backup and restore D365.
Configure a new D365 CE instance.

A. User (no admin access)
B. Service Administrator
C. D365 Administrator
D. Power Platform administrator
E. User Admin role
F. Office Apps Admin
A

C. D365 Administrator
D. Power Platform administrator

https://docs.microsoft.com/en-us/power-platform/admin/use-service-admin-role-manage-tenant

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21
Q

Which Privelege will provide access to child Business Units? (e.g. I am in ‘CareComplete’ BU , but need access to the child BU records ‘Carefirst’)

A. User (basic)
B. Business Unit (local)
C. Parent:Child Business Units (deep)
D. Organization (global)

A

C. Parent:Child Business Units (deep)

https://docs.microsoft.com/en-us/power-platform/admin/security-roles-privileges

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22
Q

Who can view the Run history for a BUTTON Flow?

A. Each user can only view their run history.
B. System administrator may only view the run history.
C. Only the user who creates the button can view the run history for all users.
D. Every user can view all run history.
E. People with the appropriate role can see all run history.

A

C. Only the user who creates the button can view the run history for all users.

https://docs.microsoft.com/en-us/power-automate/share-buttons

“All run history, including the runs initiated by a person with whom a button is shared, appear only on the Activity tab of the button creator’s Power Automate mobile app.”

Tested myself… Only the owner can view - can be shared with another owner and they can see all run history.

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23
Q

You are a D365 System Admin. You need to setup OneDrive for business. What steps and what order do you follow?

A. Add Security Role with appropriate permissions to each users D365 login.
B. Ensure Server-based authentication with Microsoft Sharepoint Online is configured within Dynamics 365 online.
C. Configure OneDrive for each individual user
D. Add security group to each AD login through O365
E. Enable OneDrive for Business within Business Mgmt
F. Enable OneDrive for Business in D365 within Document Mgmt

A

B. Ensure Server-based authentication with Microsoft Sharepoint Online is configured within Dynamics 365 online.

F. Enable OneDrive for Business in D365 within Document Mgmt

A. Add Security Role with appropriate permissions to each users D365 login.

http: //mb200.info/questions/1407-onedrive-configuration/#1587748441581-cf09d544-a559
https: //docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/enable-onedrive-for-business

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24
Q

You manage a Dynamics 365 for Customer Service instance.
You must modify the unit price from two decimal places to four decimal places.
You need to ensure the unit price displays with four digits after the decimal.
What should you configure?
A. Currency Precision to use four decimal places.
B. Base Currency to use four decimal places.
C. Currency field type to whole number.
D. Currency Conversion to use four decimal places.

A

A. Currency Precision to use four decimal places.

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/entities/transactioncurrency#BKMK_CurrencyPrecision

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25
Q

Users report they cant access OneDrive for Business within D365. You troubleshoot. Which 2 actions do you perform?

A. Review Microsoft Office 365 Groups configuration.
B. Instruct users to confirm that they can access OneDrive for Business by using a web browser.
C. Review Microsoft account access configuration.
D. Confirm OneDrive for Business privilege settings.

A

B. Instruct users to confirm that they can access OneDrive for Business by using a web browser.
D. Confirm OneDrive for Business privilege settings.

Q#6 - https://www.examtopics.com/exams/microsoft/mb-200/view/

Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/connect-onedrive-business

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26
Q

Case study: Chilcare
Reports are created from Microsoft Word templates.
You create a Child Attendance report and complete testing of the report in a sandbox environment. The report is ready for deployment to the production environment.

Question You need to make the Child Attendance report available.
What should you do?

A. Transfer the Child Attendance report by using a third-party tool.
B. Open the Child Attendance report from the sandbox and change the data source to production.
C. Add attendance log to the related record types.
D. Add the report to a solution and export the solution. Next, import the exported solution into production.

A

A. Transfer the Child Attendance report by using a third-party tool.

Q#15 from https://www.examtopics.com/exams/microsoft/mb-200/view/

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27
Q

Which Portal type offers the following?

  • forums
  • ideas
  • blogs
  • case management
A.  Partner
B. Customer Self-Service
C. Employee Self-Service
D. Community
E. Custom
A

D. Community

http://mb200.info/questions/2616-selecting-portal/#1587748491986-43b3ebe7-2d6a

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28
Q

Which solution types should you use for:
Clean Removal of Unwanted Solutions

A. Unmanaged
B. Managed

A

B. Managed

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29
Q

Which solution types should you use for:
Stop others from editing Intellectual Property

A. Unmanaged
B. Managed

A

B. Managed

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30
Q

Which solution types should you use for:
Edit the Solution directly

A. Unmanaged
B. Managed

A

A. Unmanaged

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31
Q

Case:
Lamna Healthcare keeps all components in the default solution but maintains a unique prefix. Which solution type should you import to Production?

A. Import an unmanaged solution with a default publisher.
B. Import a managed solution with a default publisher.
C. Import a managed solution with a custom publisher.
D. Import an unmanaged solution with a custom publisher.

A

[Debatable]

A. Import an unmanaged solution with a default publisher.

See Topic 9 Q#1
https://www.examtopics.com/exams/microsoft/mb-200/view/

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32
Q

Where do you set up session timeout limits?

A. D365 Personalisation settings
B. D365 System settings
C. Azure AD

A

B. D365 System settings

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33
Q

You configure EMEA as a new Production instance. The EMEA instance must use the same configuration as the North America instance. The EMEA instance must not include any data from North America.

Which three actions should you perform in sequence?

A. Perform minimal copy of North America to EMEA instance
B. Reset the EMEA instance
C. Set EMEA instance to Sandbox type
D. Perform a full copy of North America to EMEA
E. Set the EMEA instance to a Production instance

A

C. Set EMEA instance to Sandbox type
A. Perform minimal copy of North America to EMEA instance
E. Set the EMEA instance to a Production instance

(You can only copy an environment to a sandbox environment)
https://docs.microsoft.com/en-us/power-platform/admin/copy-environment

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34
Q

True/False

You cannot copy an environment to a Production instance

A

True

https://docs.microsoft.com/en-us/power-platform/admin/copy-environment

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35
Q

True/False

You cannot copy an environment to a Sandbox instance

A

False (you can)

https://docs.microsoft.com/en-us/power-platform/admin/copy-environment

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36
Q

How do you add Customer Voice?

A. Sign in to the Sandbox instance. Create the solution with Voice of the Customer entities, test Voice of the Customer, and then import the solution into the production instance.
B. Select the Application tab in the Dynamics 365 admin center. Configure Voice of the Customer.
C. Download Voice of the Customer from the Microsoft website. Import the solution into the Dynamics 365 instance.
D. Search AppSource for Voice of the Customer. Import the solution.
E. Add the correct role to each user to allow them to use the Voice of the Customer solution.

A

B. Select the Application tab in the Dynamics 365 admin center. Configure Voice of the Customer.

Tested in real life
https://www.examtopics.com/exams/microsoft/mb-200/view/

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37
Q

You must modify the unit price from two decimal places to four decimal places. You need to ensure the unit price displays with four digits after the decimal. What should you configure?

A. Currency Precision to use four decimal places.
B. Base Currency to use four decimal places.
C. Currency field type to whole number.
D. Currency Conversion to use four decimal places.

A

A. Currency Precision to use four decimal places.

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38
Q

What is the format for recommended Solution versioning?

A

major.minor.build.revision

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39
Q

You have a solution with version 2.4.2.6. You clone the solution and apply an update. Which version should you use?

A. 2.4.3.7
B. 2.5.0.1
C. 2.5.3.6
D. 3.1.2.7

A

B. 2.5.0.1

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40
Q

You need to improve system performance. Solution: Select optimize for log items that have optimizations available and an operational impact of zero percent.
Does the solution meet the goal?

A. Yes
B. No

A

A. Yes

(Everything starts with operational impact of 0%)

https://www.crminnovation.com/blog/dynamics-365-analyze-improve-data-query-performance/

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41
Q

You need to improve system performance.
Solution: Select optimize for log items to remove Microsoft SQL Server indexes which may not be used and that slow performance.
Does the solution meet the goal?

A. Yes
B. No

A

B. No

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42
Q

You use the Data Performance Tool to optimize your D365 environment. The optimisation impact % column displays a POSITVE value. What does this mean?

A. indicates an improvement in query performance
B. indicates degrading query performance

A

B. indicates degrading query performance

https://powerobjects.com/2017/10/30/managing-your-data-performance-in-dynamics-365/

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43
Q

You use the Data Performance Tool to optimize your D365 environment. The optimisation impact % column displays a NEGATIVE value. What does this mean?

A. indicates an improvement in query performance
B. indicates degrading query performance

A

A. indicates an improvement in query performance

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44
Q

You must use Microsoft Flow to create an opportunity from a Microsoft Excel workbook. You need to ensure Flow will trigger on the Opportunity entity.
What should you do?

A. Enable connections.
B. Add the timeline control.
C. Enable business process flow.
D. Enable change tracking.

A

A. Enable connections.

Change tracking is automatically enabled on Opportunity and cannot be turned off. ;)

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45
Q

You are a Dynamics 365 administrator for a veterinarian clinic. On the client appointment form, there is a dropdown field for clients to select their type of pet. If a client selects the option Other, the veterinarian wants a text field to appear so that additional details can be added. You need to create a dynamically visible field. What should you configure?

A. business rule
B. workflow
C. business process flow
D. field visibility on the form

A

A. business rule

Field visibility is only part of the problem. (D)
If you only have to choose one, then choose the Business Rule. Field visibility can stay as default, but overridden by Business Rule logic. ;)

http://mb200.info/questions/0720-field-visibility/#1587748441582-08120c1b-87b3

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46
Q

You are a system administrator. You need to create a view that can be viewed by all users in an organization.

Where should you create the view?

A. Templates area
B. System Settings
C. App Designer
D. Advanced Find

A

C. App Designer

tested by myself

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47
Q

A salesperson creates a chart. You need to ensure that the chart is available to all users on the team. Which 2 actions should the salesperson perform?

A. Share the chart with the team
B. Assign the chart to each person on the team
C. Export the chart to Power BI
D. Export the user chart for import as a user chart
E. Export the user chart for import as a system chart

A

A. Share the chart with the team
D. Export the user chart for import as a user chart (although this will create as a new chart)

Explanation:
B. - cannot be assigned to multiple people - just 1 person/team at a time
C. - can only export as xml (no option to export to Power BI)
E. - only system admin can import as System Chart (question says what actions should the SALESPERSON perform)

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48
Q

You need to create a report that shows annual customer growth. The report must be printable. Which reporting options should you use?

A. Report Wizard
B. System View
C. Dashboard

A

A. Report Wizard

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49
Q

You need to create a report that shows annual customer growth. The report must include company branding. Which reporting options should you use?

A. Fetch based Reporting Services
B. Chart
C. Personal

A

A. Fetch based Reporting Services

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/customize-organize-reports

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50
Q

What is a ‘list’ in D365?

A

view

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51
Q

You create a dashboard to display activities. What component do you use?

A. Social Insights
B. Lists
C. Organization Insights
D. Relationship Insights

A

B. Lists (aka view)

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52
Q

You create a dashboard to display system posts. What component do you use?

A. Timeline
B. iframe
C. Organization Insights
D. Relationship Insights

A

A. Timeline

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53
Q

Which type of form should be used to display Case data on interactive dashboard?

A. main form
B. quick create form
C. quick view form
D. card form

A

D. card form

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/create-design-forms

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54
Q

You are trying to import a translation file. Which file type should you use?

A. .csv
B. .xml
C. .zip
D. xlsx

A

C. .zip

55
Q

You are trying to import a translation file. Which file format should you use?

A. single file formatted with translation and entity field information
B. same format as the exported file
C. two files formatted the same as exports but imported in the correct order
D. same format as the Content_Types file

A

B. same format as the exported file

(.zip - this is the only allowed format for translation files - in the .zip are some .xml files which are edited, but need to be compressed to .zip again for import)

56
Q

You are trying to import a translation file. What is the maximum field length?

A. 10
B. 500
C. 1000
D. 5000

A

B. 500

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/import-translated-entity-field-text

57
Q

You are creating a dashboard. Which component should you use to add a doughnut chart that shows cases by owner.

A. System chart
B. Personal chart
C. Area chart

A

A. System chart

Can only be created as system chart (not personal). Area chart is a different chart type to dougnut

https://community.dynamics.com/crm/b/crmandunifiedservicedesk/posts/mb2-716-microsoft-dynamics-365-customization-and-configuration-charts

58
Q

You are creating a dashboard. Which component should you use to add a Power BI visualisation.

A. System chart
B. Personal chart
C. Area chart

A

B. Personal chart

Power BI can only be added to a personal dashboard!!!
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/add-edit-power-bi-visualizations-dashboard

59
Q 
You create an email template for Case with the following fields: 
Contact name
Case number
Case title
Case status
Representative name

Which 4 actions should you complete in sequence?
A. Add data values under the contact entity related to the account
B. Convert template to personal template
C. Add data values from the Case entity
D. Publish
E. Save
F. Add data value from Account
G. Send direct email from case view to desired cases
H. Create email template for Case entity

A
  1. H -Create an email template for the case
  2. C -Add data values from the case entity
  3. A - Add data values under the contact entity related to the account
  4. E - Save the template

(publishing email template is not an option. also note order of 2 and 3 are not relevant)

60
Q

A currency field is set to two decimal places. You need to change the field to display whole dollar values. What should you modify?

A. data type
B. field type
C. precision
D. minimum and maximum values

A

C. precision

61
Q

You perform the relevant actions to free up space on your D365 instance. You check the storage indicator and see the amount has not changed. What is the cause?

A. The current audit log cannot be deleted.
B. Email attachments can only be deleted when the associated email is deleted.
C. The system can take up to 24 hours to update storage information.
D. Suspended workflows are in a waiting state, therefore cannot be deleted.

A

C. The system can take up to 24 hours to update storage information.

62
Q

You need to create a hierarchy to categorize products and sales literature. What should you create?

A. a subject tree for organization to be used by products and sales literature
B. a subject tree for products and create a subject tree for sales literature
C. a subject tree for sales and create a subject tree for customer service
D. a subject tree for sales team and customer service team

A

A. a subject tree for organization to be used by products and sales literature

63
Q

You are developing a Dynamics 365 app for a bank. The app must display information about loan accounts and the customers assigned to those items.
You need to model the relationships between objects used by the app. Which options can you use?

A. Generate entity diagrams by using the metadata diagram tool.
B. Create a wireframe
C. Create an entity relationship diagram

A

A. Generate entity diagrams by using the metadata diagram tool.

C. Create an entity relationship diagram

(Suggestions from others are saying it seems to focus on relationship between entities rather than the “design” of the form as in the case of using a wireframe)

https://www.examtopics.com/exams/microsoft/mb-200/view/

64
Q

You need to import a document. Which order do you perform the following?

A. Confirm and address issues with the field mapping
B. Select the data map
C. Set the Delimeter setting
D. Select the appropriate setting Allow Duplicates property

A

C. Set the Delimeter setting
B. Select the data map
A. Confirm and address issues with the field mapping
D. Select the appropriate setting Allow Duplicates property

65
Q

You export a Microsoft Excel workbook from Dynamics 365. The workbook contains 10,000 rows of data. You email the workbook and a description of the data to another user. The user reports that they can only see 500 rows of data. You need to determine why the user cannot view all the data. Why isnt the user able to view all available data?

A. You exported a static worksheet and the columns are automatically hidden from other users.
B. You exported a dynamic worksheet. The user does not have the appropriate security role in Dynamics 365 to see all records.
C. You selected the This Page Only option and exported a static worksheet.
D. You exported a static worksheet. The user does not have the appropriated security role in Dynamics 365 to see all records.

A

B. You exported a dynamic worksheet. The user does not have the appropriate security role in Dynamics 365 to see all records.

(Could also be C… Personally I think B because the user first exported - saw 10k rows then emailed. Does not say that it was exported a 2nd time - also OOTB Advanced Find view shows only 250 records - can be changed via personalisation settings though)

66
Q

What steps do you follow to merge 2 Account records?

A. Select both account records
B. Select the record which is designated as the master record
C. Select Merge
D. Select Deactivate on the duplicate record
E. Select the duplicate record
F. From the merge record dialog, select the email field from the duplicate record.

A
  1. A - Select both account records
  2. C - Select Merge
  3. B - Select the record which is designated as the master record
  4. F - From the merge record dialog, select the email field from the duplicate record.

(Last action is ‘ok’ button - no merge button on dialogue!!!)

67
Q

Which 3 attributes/ settings cannot be changed on a field after it’s been created?

A. Auditing Radio Button
B. Data Type 
C. Sortable in Interactive Experience Dashboard
D. Field Requirement
E. Field Security Radio Button
F. Field Type 
G. Format 
H. Display Name
I. IME Mode
J. Maximum Length
K. Searchable Optionset
A

B. Data Type (Single line of text/Option Set/Whole Number etc.)
F. Field Type (Simple/Calculated)
G. Format (URL/text/email)

68
Q

Does a report maintain security model after being exported? ie. is the data dynamic?
A. Yes
B. No

A

B. No

Data exported from a report (SSRS) contain static data. This means that they do not observe the Dynamics security model after the report is exported to Excel. Once a user saves a report to Excel, PDF, Word etc. anyone will be able to view the data (even if they do not have access Dynamics 365).

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/export-excel-pivottable

69
Q

Using Import Data Wizard with .csv file containing the following:

“apples”, “Bees”, “cacti”, “moose”, ‘Mouse”

What are the “ indicators?

A. Data Delimiter
B. Field Delimiter

A

A. Data Delimiter

https://cloudblogs.microsoft.com/dynamics365/no-audience/2009/12/09/data-wizard-using-field-delimiters-characters-in-data-source-files/

70
Q

Using Import Data Wizard with .csv file containing the following:

“apples”, “Bees”, “cacti”, “moose”, ‘Mouse”

What are the , indicators?

A. Data Delimiter
B. Field Delimiter

A

B. Field Delimiter

https://cloudblogs.microsoft.com/dynamics365/no-audience/2009/12/09/data-wizard-using-field-delimiters-characters-in-data-source-files/

71
Q

Which error will you get for importing the following with Import Data Wizard?

“apples, bees’, “cacti”, ‘moose’, “mouse’

A. Inconsistent Data Delimiter
B. Inconsistent Field Delimiter

A

A. Inconsistent Data Delimiter

http://mb200.info/questions/0702-data-delimiter-errors-during-import/#1587748441582-08120c1b-87b3

72
Q

Which error will you get for importing the following with Import Data Wizard?

apples, bees, cacti/moose, mouse

A. Inconsistent Data Delimiter
B. Inconsistent Field Delimiter

A

B. Inconsistent Field Delimiter

http://mb200.info/questions/0702-data-delimiter-errors-during-import/#1587748441582-08120c1b-87b3

73
Q

Sales team members record leads in a Microsoft Excel workbook. The system must prevent creating duplicate leads from the workbooks. Users must be able to manually create a duplicate lead record. You need to configure duplicate detection settings. Which 2 actions should you perform?

A. Create a duplicate detection job for all active accounts.
B. Set the value of When a record is created or updated to on.
C. Set the value of When a record is created or updated to off.
D. Set the value of Enable duplicate detection to off.
E. Set the value of During import to on.

A

C. Set the value of When a record is created or updated to off
(due to “Sales team members must be able to manually create a duplicate lead record”)

E. Set the value of During import to on
(due to “The system must prevent the addition of duplicate leads from the workbooks” Both are “duplicate detection settings” options)

74
Q

Which relationships do you configure for the following, for a hospital? (Relationship is from the doctor entity)

Doctor with multiple patients

A. N:N
B. 1:N
C. N:1

A

B. 1:N

http://mb200.info/questions/0206-relationships-1n-nn/

75
Q

Which relationships do you configure for the following, for a hospital? (Relationship is from the doctor entity)

Operating rooms and doctors

A. N:N
B. 1:N
C. N:1

A

A. N:N

http://mb200.info/questions/0206-relationships-1n-nn/

76
Q

Which 2 configurations meet the software requirements to run D365 for Outlook?

A. Windows 8 and Internet Explorer 10
B. Windows 8.1 with Internet Explorer 10
C. Windows 8 and Internet Explorer 9
D. Windows 7 and Internet Explorer 11

A

AB
IE 10 or 11 are supported.
Windows 7 would require Service Pack 1

http://mb200.info/questions/2401-dynamics-for-outlook-requirements/#1587748441582-08120c1b-87b3

77
Q

Team members report that they cannot access the latest data on computers, phones, and tablets. How do you fix it?

A. Forward Mailbox
B. Server Side sync
C. D365 for Outlook

A

B. Server Side sync

http://mb200.info/questions/2103-options-to-configure/#1587748441581-cf09d544-a559

78
Q

team members must be able to access all inbound emails from multiple queues in a single queue. How do you fix it?

A. Forward Mailbox
B. Server Side sync
C. D365 for Outlook

A

A. Forward Mailbox

79
Q

You are System Admin. You need to configure OneDrive in a D365 environment. How do you do it?

A. Add security role with appropriate permissions to each user
B. Ensure server based authentication with MS Sharepoint is configured withing D365 online
C. Configure OneDrive for each user
D. Add security group to each users AD
E. Enable OneDrive for Business in D365 (Document management)

A

B. Ensure server based authentication with MS Sharepoint is configured withing D365 online

E. Enable OneDrive for Business in D365 (Document management)

A. Add security role with appropriate permissions to each user

80
Q

You are deploying D365 App for
Outlook after users have received training.
Users do not have administrator rights.
Which method will you use to push the app to trained users?

A. Push the App for Outlook to all eligible users from the Dynamics 365 administration center.
B. Have users install themselves directly from the Dynamics 365 Settings area.
C. Have users install themselves from the personal Settings area.
D. Push the App for Outlook to only select users from Dynamics 365 Settings area.
E. Push the App for Outlook manually or automatically to all eligible users from Dynamics 365 Settings area.

A

D. Push the App for Outlook to only select users from Dynamics 365 Settings area.

https: //www.examtopics.com/exams/microsoft/mb-200/view/
http: //mb200.info/questions/2003-deploy-outlook-for-users/#1587748441581-cf09d544-a559

81
Q

A customer wants to use MS OneNote for a custom entity. What should you do first?

A. Enable the entity for Microsoft SharePoint document management.
B. Grant access in the user’s security role.
C. Check document management for the entity in the default solution.
D. Grant access under the user’s product licenses.

A

A. Enable the entity for Microsoft SharePoint document management.

(then also the other steps, but A is FIRST)

https://docs.microsoft.com/en-us/power-platform/admin/set-up-onenote-integration-in-dynamics-365

82
Q

Customer reports the following issue:
Can track received email but cannot send from D365
How do you resolve?

A. Review server side sync dashboard
B. Reinstall D365 app for outlook
C. Configure folder level tracking
D. Initiate test and enable mailbox

A

Either A or D… ? unsure

83
Q

Customer reports the following issue:
Cannot send or receive emails from D365
How do you resolve?

A. Review server side sync dashboard
B. Reinstall D365 app for outlook
C. Configure folder level tracking
D. Initiate test and enable mailbox

A

D. Initiate test and enable mailbox

84
Q

You need to ensure that users can collaborate on a single platform that directly integrates with Dynamics 365 data. All users have access to Sharepoint, but not all have access to D365. Which tool should you use?

A. Microsoft OneDrive for Business
B. Microsoft Skype for Business
C. Microsoft Office 365 Delve
D. Yammer
E. Microsoft Office 365 Groups
A

E. Microsoft Office 365 Groups

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/collaborate-with-colleagues-using-office-365-groups

85
Q

Which of the following are valid ways for managing access to D365 apps?

A. Dynamics administration center
B. Manage Roles
C. Dynamics 365 home
D. Security Roles

A

B. Manage Roles

Edit app, manage roles, select security roles that are allowed access to the app

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/manage-access-apps-security-roles

86
Q

Which of the following are valid ways of enabling Case for mobile device?

A. Configure mobile settings on the Case entity
B. Configure mobile settings on fields on the Case form
C. Configure a security role in mobile permission set for appropriate users

A

A. Configure mobile settings on the Case entity

87
Q

Users report they can access Cases on mobile but not the ‘Subject’ field. How do you fix it?

A. Configure mobile settings on the Case entity
B. Configure mobile settings on fields on the Case form
C. Configure a security role in mobile permission set for appropriate users

A

B. Configure mobile settings on fields on the Case form

88
Q

Users report they cannot access the D365 mobile app. How do you fix it?

A. Configure mobile settings on the relevant entity
B. Configure mobile settings on fields on the relevant entity form
C. Configure a security role in mobile permission set for appropriate users

A

C. Configure a security role in mobile permission set for appropriate users

Tested myself.
Privelege is ‘Dynamics 365 for mobile’ under Business Management section of security role.

https://docs.microsoft.com/en-us/dynamics365/mobile-app/set-up-dynamics-365-for-phones-and-dynamics-365-for-tablets#:~:text=Go%20to%20Settings%20%3E%20Security.,mobile%20is%20set%20to%20Organization.

89
Q

A user wishes to change their sign in name. Which option is correct?

A. Change user’s username in the user record from Dynamics 365
B. Ask Microsoft 365 admin to sign in to admin portal and change her user name

A

B. Ask Microsoft 365 admin to sign in to admin portal and change her user name

90
Q

Contact A is owned by Salesperson A. Salesperson A and B are in different BU. Salesperson A reports to Manager A.

Which security type ensures only Salesperson A can view Contact A, not Salesperson B or Manager A/B.

A. User
B. Field
C. Record Ownership

A

A. User

Could also be record ownership but this is not technically a security type….

91
Q

Who can manage Gamification security roles? Select minimal security role required.

A. Game Manager
B. Commissioner
C. D365 System administrator

A

B. Commissioner

Technically System Admin can do it as well, but Commissioner is lowest/minimal security role.

https://docs.microsoft.com/en-us/dynamics365/gamification/understand-security-roles

92
Q

Who can create games and KPIs in Gamification? Select minimal security role required.

A. Game Manager
B. Commissioner
C. User

A

A. Game Manager

https: //docs.microsoft.com/en-us/dynamics365/gamification/configure-kpis
https: //docs.microsoft.com/en-us/dynamics365/gamification/understand-security-roles

93
Q

Who can see how they rank against other players in Gamification? Select minimal security role required.

A. Game Manager
B. Teams Member
C. User

A

C. User

Technically User, Game Manager and Commissioner all can see this, but User is the lowest/minimal security role.

https://docs.microsoft.com/en-us/dynamics365/gamification/understand-security-roles

94
Q

Who can import players and fans from D365 to Gamification? Select minimal security role required.

A. Game Manager
B. Commissioner
C. D365 System Admin

A

B. Commissioner

System admin can too, but this is the lowest/minimal security role

https://docs.microsoft.com/en-us/dynamics365/gamification/understand-security-roles

95
Q
  1. A Sales Vice President reports that they cannot see their direct report Sales Manager’s active Account records.
  2. Sales Managers cannot see data their peers are using.

Which security models do you use? Select an answer for 1. and 2.

A. Manager hierarchy
B. Position hierarchy
C. Role based security

A
  1. A. Manager hierarchy
  2. C. Role based security

Debatable - but this is the best guess.

    • only requires direct report so Position hierarchy not required
    • Position hierarchy will not grant access to peers. Role Based security can be updated to BU or ORG level…
96
Q

Users report that customisations made on a form do not display on their tablets. How do you resolve?

A. Log off and back on
B. Clear the cache
C. Restart the tablet

A

A. Log off and back on

Customisations are cached on your device. The app refreshes metadata after 24hrs or any time you reopen the app. You must completely close and reopen the app.

https://docs.microsoft.com/en-us/dynamics365/mobile-app/troubleshooting-things-know-about-phones-tablets#customization-changes-do-not-appear-in-the-mobile-app

97
Q

Users using tablet to access D365 report the wrong form displays when Account records are opened. What do you do?

A. Delete all forms except the one you want to use
B. The form is not set as the first form in the entity
C. Clear the cache
D. Publish all forms

A

B. The form is not set as the first form in the entity

This is a guess.. It could easily be D as well…

http://mb200.info/questions/0407-mobile-form-troubleshooting/#1587748441582-08120c1b-87b3

98
Q

Users using tablet to access D365 reports continuous error messages indicating to restart the app. How do you fix it?

A. Reinstall the app
B. Set privileges for the user
C. Restart the app
D. Restart the tablet

A

B. Set privileges for the user

https://docs.microsoft.com/en-us/dynamics365/mobile-app/troubleshooting-things-know-about-phones-tablets#error-message-sorry-something-went-wrong-while-initializing-the-app-please-try-again-or-restart-the-app

99
Q

Which O365 security role can do the following? Select security of least privilege.
Configure server side sync within D365.

A. Global Admin
B. User
C. D365 service administrator
D. Service Administrator

A

A. Global Admin

100
Q

What is the minimum security role required to do the following?
Configure Server Side Sync within D365

A. Global Admin
B. User
C. D365 Service Admin
D. Service Administrator

A

A. Global Admin

To enable Server Side sync you need the following roles:
Global Admin + D365 System Admin
OR
Exchange Admin + D365 System Admin

https: //docs.microsoft.com/en-us/power-platform/admin/connect-exchange-online#permission-model
https: //www.youtube.com/watch?v=1s-BYNdvBvM&feature=youtu.be

101
Q

What is the minimum security role required to do the following?
Allocate D365 licenses to users

A. Global Admin
B. User
C. D365 Service Admin
D. Service Administrator

A

A. Global Admin

https://docs.microsoft.com/en-us/power-platform/admin/use-service-admin-role-manage-tenant

102
Q

What is the minimum security role required to do the following?
Configure a new D365 instance

A. Global Admin
B. User
C. D365 Service Admin
D. Service Administrator

A

C. D365 Service Admin

https://docs.microsoft.com/en-us/power-platform/admin/use-service-admin-role-manage-tenant

103
Q

What is the minimum security role required to do the following?
Backup and restore D365. Add new accounts to D365 Sales

A. Global Admin
B. User
C. D365 Service Admin
D. Service Administrator

A

C. D365 Service Admin

https://docs.microsoft.com/en-us/power-platform/admin/use-service-admin-role-manage-tenant

104
Q

Members of the sales team cannot access the app.
You need to ensure that sales team members can access the app.
Where should you configure app permissions?

A. Dynamics administration center
B. Manage Roles
C. Dynamics 365 home
D. Security Roles

A

B. Manage Roles

To edit, go to:
Settings -> Apps -> select the app, click Manage Roles.

All other options are eliminated as invalid. This is the only valid remaining option…

https://www.inogic.com/blog/2018/09/how-to-manage-security-roles-for-apps-in-dynamics-365-v9-0/

105
Q

Compliance standards require that entities and fields with Auditing set to On are recorded. You have configured all settings to the default settings and have set
Global Auditing to On.
You need to verify compliance standards.
Which data items will be included in the audit log?
A. Microsoft Office 365 activities
B. all entities and fields
C. entities and fields with auditing enabled
D. user access information only

A

C. entities and fields with auditing enabled

106
Q

Which 2 portal types offer only the following features

  • knowledge articles
  • forums
  • support cases
A. Community
B. Customer Self Service
C. Employee Self Service
D. Partner
E. Custom
A

B. Customer Self Service
C. Employee Self Service

https://docs.microsoft.com/en-us/learn/modules/explore-portals/3-customer

107
Q

Which portal type offers only the following features

  • customer management
  • opportunity management
  • knowledge articles
  • forums
  • support cases
A. Community
B. Customer Self Service
C. Employee Self Service
D. Partner
E. Custom
A

D. Partner

https://docs.microsoft.com/en-us/learn/modules/explore-portals/5-partner

108
Q

Which portal type offers only the following features

  • knowledge articles
  • forums
  • support cases
  • blogs
  • ideas
A. Community
B. Customer Self Service
C. Employee Self Service
D. Partner
E. Custom
A

A. Community

https://docs.microsoft.com/en-us/learn/modules/explore-portals/5-partner

109
Q

Which types of solutions should you use to meet the following requirement?

Ensure ability to maintain customizations of needed.

A. Managed
B. Unmanaged

A

A. Managed

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/import-update-upgrade-solution

110
Q

A user creates an Excel template with a pivot table for Opportunities. A salesperson opens the template from the My Opportunities view, and find the following issues:
1- can see data from ALL salespeople
2- does not see their current data
Expected functionality: salesperson should only see their data

What pivot table attribute should you use to fix the 2 problems (1&2)?

A. Save source data with file is unchecked
B. Refresh data when opening file is unchecked
C. Refresh data when opening file is checked
D. Save source data with file is checked

A
  1. A. Save source data with file is unchecked

2. C. Refresh data when opening file is checked\

111
Q 
Which form do you need to create a mobile friendly Case form that requires minimal fields for record creation?
A. main 
B. card
C. quick create
D. quick view
A

C. quick create

since its for creating - ie not card form, and since its for using minimal fields - ie not main form

112
Q

You create a tag chart using opened cases. Which dashboard components should you use?

A. System chart
B. Personal chart
C. Area chart

A

A. System chart

113
Q

Which app would you implement to provide the following feature:
Prospect to Cash Process

A. Project Service Automation
B. Field Service
C. Sales
D. Customer Services

A

C. Sales

aka Lead -> Opportunity -> won -> Invoice etc

114
Q

Which app would you implement to provide the following feature:
Work Breakdown Structure

A. Project Service Automation
B. Field Service
C. Sales
D. Customer Services

A

A. Project Service Automation

https://youtu.be/1ArLzzUZig4?t=152

115
Q

Who can create a CONNECTION between Gamification and D365 after it has been installed ? Select minimal security role required.

A. Game Manager
B. MS365 Global Administrator
C. D365 System administrator
D. Commissioner

A

A. Game Manager

This is the minimal security role required just for the connection part.

The first user to have a Game Manager security role assigned by a system admin is required to set up the connection to Gamification.

(Game manager cannot install but they can create the connection)

https://docs.microsoft.com/en-us/dynamics365/gamification/understand-security-roles

116
Q

You have a Production instance and Sandbox instance.
You need to ensure that users only record data in the Production instance.
Which security function needs to be edited to prevent access to the Sandbox?

1. In Microsoft 365 admin area
A. Roles
B. Groups
C. Licenses
D. Access Rights
  1. In D365 Sandbox instance
    A. Roles
    B. Groups
    C. Access Rights
A
  1. B. Groups - you need to first create the Groups in M365
  2. B. Groups - you need to associate the group to the instance. If the group is not associated to an environment then all users will have access to all instances.
117
Q

You create a global option set for a custom solution.
✑ The default prefix is incorrect.
✑ The option set value is too long.

Which actions do you perform?
A -Modify the publisher of the custom solution
B -Modify the global option set of the custom solution
C -Modify the publisher of the default solution solution
D -Modify the global option set of the default solution

A

A -Modify the publisher of the custom solution

B -Modify the global option set of the custom solution

118
Q

Users report that a subgrid from the Onsite Goals custom entity takes a very long time to load on the Account records page.
You need to improve the query load time and optimize the Onsite Goals entity.

Which action should you perform?

A. In an Internet browser, in the browser options, set the option to retain browser history.
B. In the Data Perform view, use the Optimize functions.
C. In System Jobs, resume paused system jobs.
D. In the Dynamics 365 Diagnostic tool, run the diagnostic test.

A

B. In the Data Perform view, use the Optimize functions.

Technically Data Performance tool is deprecated so next best answer would be:

D. In the Dynamics 365 Diagnostic tool, run the diagnostic test.

119
Q

Every day an employee records each child’s arrival time, departure time, and the name of the person who picked up the child in an attendance log. Each record includes a field to enter emergency contact information for the child. This field often remains blank since the childcare worker is too busy to populate this information.
Attendance records are created from a child record.
In order to make the process of recording attendance information more efficient, workers must create an attendance record for each child and add the child to the record.

You need to ensure that attendance records contain the proper default values. What should you do?

A. a workflow
B. a field mapping
C. a business process flow
D. a business rule

A

D. a business rule

Since case seems to suggest attendance can be created from subgrid or from quick create (and populate child on lookup field)…

Workflow could work too, but BR would suffice.

Also seems to be approved by a MS trainer in discussion on
https://www.examtopics.com/exams/microsoft/mb-200/view/

120
Q

During testing, a nurse discovers a redundant field on the patient record. The modification to the Patient form needs to be tested immediately, but the Invoice form modification needs to be tested the following week.

You need to resolve the redundant field issue.
What should you do?

A. Delete the field from the solution in the Sandbox environment.
B. Remove the field from the solution in the Sandbox environment.
C. Remove the field from the solution in the QA environment.
D. Delete the field from the solution in the QA environment.

A

D. Delete the field from the solution in the QA environment.

This is because testing is required immediately… Ideally you should select BOTH A and D.

121
Q

You need to ensure that users follow a set procedure at the conclusion of meetings to capture required information.

Which method should you use?
A. task flows
B. Microsoft Outlook Reminder
C. goal
D. Microsoft Flow
A

A. task flows

Task flows are depricated so unlikely to appear in exam.. Answer is as per discussion on
https://www.examtopics.com/exams/microsoft/mb-200/view/

122
Q

Clients report that documentation they receive from the organization often uses different logos and fonts.
You need to standardize branding for all internal Microsoft Word documents.

Which two templates can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. email
B. article
C. global
D. page
E. mail merge

A

A. email
E. mail merge

The only two that are Word templates which can be sent to the client

123
Q

True/False
You can distribute Forms Pro (Customer Voice) survey using QR code

A. True
B. False

A

A. True

5 ways to distribute a survey:

  • Email
  • Power Automate
  • Embed in a webpage
  • Provide a Link
  • QR Code

https://docs.microsoft.com/en-us/forms-pro/send-survey

124
Q

True/False
You can distribute Forms Pro (Customer Voice) survey on social media

A. True
B. False

A

A. True - by sharing a link

5 ways to distribute a survey:

  • Email
  • Power Automate
  • Embed in a webpage
  • Provide a Link
  • QR Code

https://docs.microsoft.com/en-us/forms-pro/send-survey

125
Q

True/False
You can distribute Forms Pro (Customer Voice) survey in a text message

A. True
B. False

A

A. True - by sharing a link

5 ways to distribute a survey:

  • Email
  • Power Automate
  • Embed in a webpage
  • Provide a Link
  • QR Code

https://docs.microsoft.com/en-us/forms-pro/send-survey

126
Q 
You run Dynamics 365 Diagnostics.
What should you review?
A. organization information
B. browser information
C. latency and bandwidth
D. user's IP address
A

C. latency and bandwidth

127
Q

Guests must be entered as contact records in the system. Returning guests must be added directly from an existing contact record.
The front desk staff currently must enter all the guest information, even if the guest has stayed at the hotel previously.

You need to simplify the registration process for repeat guests.

Which entity component should you use?
A. fields
B. workflows
C. relationships
D. business rules
A

C. relationships

create relationship between contact -> registration with mapping of existing fields…. I think?

128
Q

You need to ensure that new childcare workers can use Dynamics 365 within Microsoft Outlook.

What should you do?

A. Have the childcare worker install the Dynamics add-in from Outlook.
B. Push the Dynamics 365 for Outlook to childcare workers.
C. Have the childcare worker deploy Dynamics 365 App for Outlook.
D. Push the Dynamics 365 App for Outlook to childcare workers.

A

D. Push the Dynamics 365 App for Outlook to childcare workers.

needs to be the app, not the add in. also users cannot be expected to DEPLOY the app.. thats not even a thing

129
Q

Support staff only have access to Office 365 applications. Parents of a child named Elizabeth recently changed her surname. The parent hands in a field trip consent form that includes the new surname. The support worker cannot find the child in the system.

You need to assist the support worker’s effort to attach a field trip form to Elizabeth’s record.
What should you do?

A. Upload the document to a manually created SharePoint location under the new name in Dynamics.
B. Update the SharePoint record name.
C. Upload the document under the child’s new name in Dynamics 365.
D. Update the SharePoint GUID.

A

B. Update the SharePoint record name.

None of the other steps are valid, except C - Upload the document under the child’s new name in Dynamics 365.

Technically you as the System Admin can do this on behalf of the support worker.. But probably better to update the Sharepoint name?

130
Q

You need to test a new welcome email workflow.
What should you do?

A. Add the sender’s email to synchronize to QA and Production.
B. Switch the tester’s email to synchronize only to QA.
C. Add the tester’s email to synchronize to QA and Production.
D. Switch the sender’s email to synchronize only to QA.

A

D. Switch the sender’s email to synchronize only to QA.

(Could also potentially be B)…

Only 1 instance can be synched at a time

131
Q

An office staff member tests emails, but the email is not sent. Mailboxes are set to synchronize with Microsoft Exchange in the Production instance. You need to ensure that the office staff can successfully test emails.

What should you do?
A. Add the QA environment as a synchronizing instance.
B. Change the synchronization method in the QA environment.
C. Add the QA environment as an OrgID in Exchange.
D. Change the synchronizing instance of the QA environment.

A

D. Change the synchronizing instance of the QA environment.

We need to configure the QA environment as the synchronizing instance.

132
Q

A nurse uses the search on the All Patients view and cannot find a patient who left the clinic last year.

You need to ensure that the nurse is able to retrieve patient records within the All Patients View screen.
Which view should you modify?
A. Advanced Find
B. All Patients
C. Quick Find
D. Lookup
A

C. Quick Find

I think? As this determines the searchable fields…

133
Q

Current environment. Security -
Security roles are assigned to teams.
Users are assigned to teams:
The Contact entity is set to have basic read privileges only.
When a manager assigns a contact to a front desk agent, the front desk agent cannot see the record.

ou need to modify security for the front desk agent.
Which feature should you modify?
A. Access team
B. Team
C. Role
D. User
A

B. Team

Only 1 user is experiencing an issue with security, then it means that User is not assigned to the correct Team. The issue is not with the security role, because then other users would also have the same issue.

MB-200 D365 (1 decks)

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