Study Questions Flashcards
What is the difference between a transformational leader and a transactional leader?
Transformational leaders inspire us to act to fulfill a goal where is transactional leaders inspire with a reward
Administrative ethics
Involves actions by administrative government bodies that regulate veterinary practice. License revoked if any civil or criminal violations of these occur.
When it comes to employment of minors which age group can only work three hours per day during the school day
It is 14 and 15
What are section 125 plans?
saves tax dollars for both employee and employer
Define the ideal witness to a termination
Same sex, superior. Avoid peers.
Descriptive ethics
Ethics based A Veterinarians regarding their behavior and attitudes. Essentially what is right and wrong.
What is the equation for an inventory turn
Turn equals total inventory divided by average inventory
What are the four R’s of team management?
Responsibility, respect, rapport, recognition
Banks care about the three C’s what are they
Collateral
Cash
Credit history
What act outlines requirements for qualified benefit programs and who enforces it
ERISA enforced by the department of labor
Our health savings accounts or flexible spending account owned by the employer?
Flexible spending account
What are the three main details the FLSA was created to address
Minimum wage
Overtime pay
Regulate employment of minors
Explain the difference between the hospital operations and procedure manual and the employee policies, procedures, and guidelines manual
Hospital operations and procedure manual is a comprehensive text the details every aspect of specifically how you want work to be done. And employee policies procedures and guidelines manual details clarity and purpose to the practice mission and values and also the details expectations compensation benefits, legal disclaimers and other details to run employee specific procedures
Name at least four documents that might be found in an employee medical personnel file.
Health insurance application, Workmen’s Comp
doctor notes,
FMLA
What are the five stages of grief
Denial Anger Bargaining Depression Acceptance
Class A drugs constitute what percentage of medications and what portion of pharmacy revenue
Top 20% Medications and 80% of revenue
What are the ABC’s of managing fatigue
Awareness
Balance
Connection
Logs serve 3 main purposes
Legal requirements
Evidence in malpractice claim
Quick data analysis and auditing
What are the 12 C‘s for team building
Clear expectations Context Commitment Competence Character Control Collaboration Communication Creative innovation Consequences Coordination Cultural change
5 min 100
Title seven of the civil rights act says we cannot discriminate based on
Race, color, religion, sex, nationality
Cobra requires the practice to continue coverage for a specific time if they have how many employees?
20 or more
Who pays FUTA tax
Employers
Official ethics
Ethics standards adopted by the professional organization and imposed upon its members
A3=P3
Authority +accountability + autonomous = productive + problem-solving + producers
What are the five elements in a hazardous chemical plant
Must be in writing A complete list of all hazardous chemicals Safety data sheet library All containers properly labeled Staff training
Re-order quantity equation
Re-order quantity = Average daily use x turn
In clinic learning should consist of what three elements
Hands on 70%
Coaching 20%
Formal 10%
What laws involve the person who has been authorized to act on behalf of another
Law of agency
Reorder point equation
Re-order point = lead x average daily use
What are the four stages of team maturity
Forming, storming, norming , and performing
This occurs when submission to or rejection of unwelcome sexual conduct is used as a basis for employment decisions
Quid pro quo
What are the five P’s of effective marketing
Product Place Promotion Price Position
Emotion Virtual space Experience Value Excel
Can you access to the practice be denied to an OSHA inspector?
Yes for up to 72 hours
What three purposes do hospital manuals serve?
A reference tool for standard of care
Training instruction tool
Defined the standards to which employees will be held accountable
Clients retain what percentage of material they hear and what percentage of material they read
Clients retain 20% of what they hear and 30% of what they read
The acronym craft stands for what
Compliance =
Recommendation
Accept
Follow through
What common veterinary employee benefit does the IRS require to be reported as taxable, and what percentage is the cut off if not reporting it?
Pet benefit, 20%.
What are average ordering and holding costs
Ordering cost range from 15 to 20% on average. Holding costs range from 8 to 15% on average.
When it comes to individual development plans what are the three main details that should be addressed?
Development, training, career management
What are three skills needed to guide others.
Human skills, technical skills, conceptual skill
Where should employee garnishment orders and credit reports be filed?
with payroll records
With main employment records
Neither location
Neither location
Name the six potential exceptions to client confidentiality statutes
Client consents to the release Subpoenaed by law-enforcement Subpoenaed by the legal system Board of vet med investigation Animal abuse Animals health is at stake
Although there may have been no formal agreement justice requires the enforcement of one’s promise to another party that has just doubly relied on that promised, changed its position, and incurred substantial determined. The situation is called
Promissory estoppel
At will employment
At will employment as a form of employment with the employee is serving the employer at the wheel of both parties. Employee may be terminated without just cause.
Health savings accounts are available to any individual with health insurance.
False, they are only used in conjunction with high deductible health plans
What are the four stages of team maturity?
Forming, storming, norming, performing
How much more does it cost to get a new client then to keep one
5 to 25 times more
Regarding the DEA form 222, what is the correct destination of each of the three copies of the form
Page 1 and 2 is with the drug supplier
Page 3 veterinarian requesting
What are the three R’s of retention
Recall
Reappointment
Reminders
It is recommended the practices budget __________ of gross revenue annually to team development
5%
What are the three types of resistance
Informational resistance not knowing the Why
Personal resistance Loss of familiar or relationship
Cultural resistance the opinion change is not possible
What are the five steps of changing an organizational culture
Define align Commit Support Sustain
What three situations exist were there will not be a capacity to contract
Minor, federal less than 21 years of age
Mental disability
Intoxication
_______ refers to the degree to which the test actually measures what it claims to measure.
Validity
What are the six C’s of client relationship
Consistency Compassion Client service Convenience Competence Cost
What is the five label requirements for prescription drugs
Drug ingredients
Quantity
Caution statement “federal law restricts this drug to be used by or on the order of a licensed veterinarian”
Recommended dose and route of administration
Lot or control number
Turn equation
Total inventory/average inventory
What type of health coverage typically requires the patient to visit their primary care physician first before being referred to others in the network
HMO
What are the five rights of each prescription medication
Right patient Right drug Right dose Right route Right time
Your relief veterinarian may dispense controlled drugs
False only employees may dispense from a clinic unless they have their own DEA registration at the facility where they are employed
What are the four steps to emergency management?
Mitigation steps to decrease likelihood
Preparation planning steps to respond
Response action taken
Recovery return to normal
True or false AMDUCA applies to EPA
False, I am Duca applies only to FDA drugs. EPA and USDA does not allow veterinary discretion unless state laws
How long was the OSHA 300, 301, 300 A forms be kept?
5 years
It is important for managers to remember that reviews are about performance and not goals
False, it is important for managers to remember that reviews are about performance and not blame
The PPACA requires employers with ____ or more employees to provide group medical insurance or receive a penalty.
50 or more full-time employees
The foundation of successful individual development plans consist of creating a team culture where coaching is expected and appreciated.
Falls, establishing a learning environment and a practice culture where training is continuous event for all employees is the foundation for this program
What are the top three causes of conflict in the workplace environment?
Gossip, lack of training, lack of communication
ADA laws apply to businesses with at least how many employees
15 or more
True or false. A section on chemotherapy should be included in every veterinary health safety manual regardless of whether the practice performs chemotherapy.
True
Both simple IRA and 401(k) plans require the employer to contribute to the plan
False, only simple IRA plans require the employer to contribute. 401K plans do not require employer contribution.
If relief veterinarian working out more than one location may administer A control drug
False, they must be an employee or have their own DEA registration
Define an eligible part-time employee in regards to FMLA
Works 20 or more calendar weeks in the current or previous year
What is the difference between advertising and marketing
Advertising is traditionally paid advertisements to gain the publics attention whereas marketing is matching customer wants with business offerings
What are the four R’s of how to make your approach
Report
Reason
Response
Recruit
Under what for conditions will many states allowing non-veterinary staff member to administer controlled drugs?
Acting under the direction of a veterinarian
Performing a task in the usual course of business
Are employees
Under direct veterinary supervision
When is it considered acceptable for a member of the practice to take client listen information with them when the party
Potentially an owner depending on what the agreement was with the practice
During The acceptance stage of a contract what is the difference between express acceptance and implied acceptance
Express acceptance would include a signed release. I implied acceptance would be actions that imply consent is given for example if you fill out a day admission form and bring your pet to a veterinary clinic.
What is the suggested protocol for an employee who is performing poorly due to a short term personal life stressors?
Meet with the individual to discuss performance. Informed them that if not for these problems they would be terminated but will be given the opportunity to improve once a short term problem as a result. Reevaluate at that time.
True or false a relief veterinarian working out more than one location may prescribe controlled drugs.
True
Six elements for informed consent
Prognosis if no treatment provided
Prognosis, risk, benefits for proposed treatment
Other options
Must be presented in an understandable language
Must be have opportunities for questions
Consent freely given
What law was created to avoid benefit of one party at express of another
Unjust enrichment
What form of health insurance does not require a visit to the primary care provider although they do have an in network or preferred providers
PPO
Productive staff meetings need to have _________ decided in advance
Goals
Name three express exceptions to at will employment
Contract
Labor union agreement
Illegal dismissal based on protected class or situation
What are the four parts of problem orientated medical records
Presenting complaints, problem list , plan, progress
Normative ethics
The search for correct principles of good and bad, right and wrong, and justice and injustice
What percentage of gross revenue should be reinvested into new or improved equipment
1%
What are the four steps for successful intervention regarding conflict management
Confront the behavior, talk it out, hold team members accountable for solutions, follow up and feedback
Are the three types of insurance most commonly held by veterinary clinics
Professional liability
General liability, property
Bail meant, lost pet
According to Porter what are the five forces or extern all pressures that veterinary clinics need to evaluate
Threats of new entrance into the industry
Threat of substitutes
Buyer client power
Intensity of rivalry amongst establish practices
Supplier power
PMP 50
What is the difference between a legend drug and a pioneer drug
A legend drug is another name for a prescription drug. A pioneer drug is the original drug (I.e. not generic)
Average inventory equation
(Beginning inventory + ending inventory)/2
What are the six steps of Maslows theory
Basic existence, water food shelter Security Social Esteem and reputation Self-control and independence Competent achievement self realization
Who pays FICA tax
But the employee and the employer
What are the five parts to contract law
Offered Acceptance Consideration Intend to contract Meeting of the minds
What is the most common record format?
POMP
Problem oriented medical record
What percentage of gross revenue should be dedicated towards continuing education expenses
5%
