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CVPM > Study Questions > Flashcards

Study Questions Flashcards

1
Q

What is the difference between a transformational leader and a transactional leader?

A

Transformational leaders inspire us to act to fulfill a goal where is transactional leaders inspire with a reward

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2
Q

Administrative ethics

A

Involves actions by administrative government bodies that regulate veterinary practice. License revoked if any civil or criminal violations of these occur.

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3
Q

When it comes to employment of minors which age group can only work three hours per day during the school day

A

It is 14 and 15

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4
Q

What are section 125 plans?

A

saves tax dollars for both employee and employer

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5
Q

Define the ideal witness to a termination

A

Same sex, superior. Avoid peers.

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6
Q

Descriptive ethics

A

Ethics based A Veterinarians regarding their behavior and attitudes. Essentially what is right and wrong.

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7
Q

What is the equation for an inventory turn

A

Turn equals total inventory divided by average inventory

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8
Q

What are the four R’s of team management?

A

Responsibility, respect, rapport, recognition

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9
Q

Banks care about the three C’s what are they

A

Collateral
Cash
Credit history

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10
Q

What act outlines requirements for qualified benefit programs and who enforces it

A

ERISA enforced by the department of labor

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11
Q

Our health savings accounts or flexible spending account owned by the employer?

A

Flexible spending account

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12
Q

What are the three main details the FLSA was created to address

A

Minimum wage
Overtime pay
Regulate employment of minors

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13
Q

Explain the difference between the hospital operations and procedure manual and the employee policies, procedures, and guidelines manual

A

Hospital operations and procedure manual is a comprehensive text the details every aspect of specifically how you want work to be done. And employee policies procedures and guidelines manual details clarity and purpose to the practice mission and values and also the details expectations compensation benefits, legal disclaimers and other details to run employee specific procedures

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14
Q

Name at least four documents that might be found in an employee medical personnel file.

A

Health insurance application, Workmen’s Comp
doctor notes,
FMLA

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15
Q

What are the five stages of grief

A 
Denial
Anger
Bargaining
Depression
Acceptance
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16
Q

Class A drugs constitute what percentage of medications and what portion of pharmacy revenue

A

Top 20% Medications and 80% of revenue

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17
Q

What are the ABC’s of managing fatigue

A

Awareness
Balance
Connection

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18
Q

Logs serve 3 main purposes

A

Legal requirements
Evidence in malpractice claim
Quick data analysis and auditing

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19
Q

What are the 12 C‘s for team building

A 
Clear expectations
Context
Commitment
Competence
Character
Control
Collaboration
Communication
Creative innovation
Consequences
Coordination
Cultural change

5 min 100

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20
Q

Title seven of the civil rights act says we cannot discriminate based on

A

Race, color, religion, sex, nationality

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21
Q

Cobra requires the practice to continue coverage for a specific time if they have how many employees?

A

20 or more

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22
Q

Who pays FUTA tax

A

Employers

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23
Q

Official ethics

A

Ethics standards adopted by the professional organization and imposed upon its members

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24
Q

A3=P3

A

Authority +accountability + autonomous = productive + problem-solving + producers

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25
Q

What are the five elements in a hazardous chemical plant

A 
Must be in writing
A complete list of all hazardous chemicals
Safety data sheet library
All containers properly labeled
Staff training
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26
Q

Re-order quantity equation

A

Re-order quantity = Average daily use x turn

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27
Q

In clinic learning should consist of what three elements

A

Hands on 70%
Coaching 20%
Formal 10%

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28
Q

What laws involve the person who has been authorized to act on behalf of another

A

Law of agency

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29
Q

Reorder point equation

A

Re-order point = lead x average daily use

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30
Q

What are the four stages of team maturity

A

Forming, storming, norming , and performing

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31
Q

This occurs when submission to or rejection of unwelcome sexual conduct is used as a basis for employment decisions

A

Quid pro quo

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32
Q

What are the five P’s of effective marketing

A 
Product
Place
Promotion
Price
Position
Emotion
Virtual space
Experience
Value
Excel
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33
Q

Can you access to the practice be denied to an OSHA inspector?

A

Yes for up to 72 hours

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34
Q

What three purposes do hospital manuals serve?

A

A reference tool for standard of care

Training instruction tool

Defined the standards to which employees will be held accountable

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35
Q

Clients retain what percentage of material they hear and what percentage of material they read

A

Clients retain 20% of what they hear and 30% of what they read

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36
Q

The acronym craft stands for what

A

Compliance =
Recommendation
Accept
Follow through

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37
Q

What common veterinary employee benefit does the IRS require to be reported as taxable, and what percentage is the cut off if not reporting it?

A

Pet benefit, 20%.

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38
Q

What are average ordering and holding costs

A

Ordering cost range from 15 to 20% on average. Holding costs range from 8 to 15% on average.

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39
Q

When it comes to individual development plans what are the three main details that should be addressed?

A

Development, training, career management

40
Q

What are three skills needed to guide others.

A

Human skills, technical skills, conceptual skill

41
Q

Where should employee garnishment orders and credit reports be filed?
with payroll records
With main employment records
Neither location

A

Neither location

42
Q

Name the six potential exceptions to client confidentiality statutes

A 
Client consents to the release
Subpoenaed by law-enforcement
Subpoenaed by the legal system
Board of vet med investigation
Animal abuse
Animals health is at stake
43
Q

Although there may have been no formal agreement justice requires the enforcement of one’s promise to another party that has just doubly relied on that promised, changed its position, and incurred substantial determined. The situation is called

A

Promissory estoppel

44
Q

At will employment

A

At will employment as a form of employment with the employee is serving the employer at the wheel of both parties. Employee may be terminated without just cause.

45
Q

Health savings accounts are available to any individual with health insurance.

A

False, they are only used in conjunction with high deductible health plans

46
Q

What are the four stages of team maturity?

A

Forming, storming, norming, performing

47
Q

How much more does it cost to get a new client then to keep one

A

5 to 25 times more

48
Q

Regarding the DEA form 222, what is the correct destination of each of the three copies of the form

A

Page 1 and 2 is with the drug supplier

Page 3 veterinarian requesting

49
Q

What are the three R’s of retention

A

Recall
Reappointment
Reminders

50
Q

It is recommended the practices budget __________ of gross revenue annually to team development

A

5%

51
Q

What are the three types of resistance

A

Informational resistance not knowing the Why
Personal resistance Loss of familiar or relationship
Cultural resistance the opinion change is not possible

52
Q

What are the five steps of changing an organizational culture

A 
Define
align
Commit
Support
Sustain
53
Q

What three situations exist were there will not be a capacity to contract

A

Minor, federal less than 21 years of age
Mental disability
Intoxication

54
Q

_______ refers to the degree to which the test actually measures what it claims to measure.

A

Validity

55
Q

What are the six C’s of client relationship

A 
Consistency
Compassion
Client service
Convenience
Competence
Cost
56
Q

What is the five label requirements for prescription drugs

A

Drug ingredients
Quantity
Caution statement “federal law restricts this drug to be used by or on the order of a licensed veterinarian”
Recommended dose and route of administration
Lot or control number

57
Q

Turn equation

A

Total inventory/average inventory

58
Q

What type of health coverage typically requires the patient to visit their primary care physician first before being referred to others in the network

A

HMO

59
Q

What are the five rights of each prescription medication

A 
Right patient
Right drug
Right dose
Right route
Right time
60
Q

Your relief veterinarian may dispense controlled drugs

A

False only employees may dispense from a clinic unless they have their own DEA registration at the facility where they are employed

61
Q

What are the four steps to emergency management?

A

Mitigation steps to decrease likelihood
Preparation planning steps to respond
Response action taken
Recovery return to normal

62
Q

True or false AMDUCA applies to EPA

A

False, I am Duca applies only to FDA drugs. EPA and USDA does not allow veterinary discretion unless state laws

63
Q

How long was the OSHA 300, 301, 300 A forms be kept?

A

5 years

64
Q

It is important for managers to remember that reviews are about performance and not goals

A

False, it is important for managers to remember that reviews are about performance and not blame

65
Q

The PPACA requires employers with ____ or more employees to provide group medical insurance or receive a penalty.

A

50 or more full-time employees

66
Q

The foundation of successful individual development plans consist of creating a team culture where coaching is expected and appreciated.

A

Falls, establishing a learning environment and a practice culture where training is continuous event for all employees is the foundation for this program

67
Q

What are the top three causes of conflict in the workplace environment?

A

Gossip, lack of training, lack of communication

68
Q

ADA laws apply to businesses with at least how many employees

A

15 or more

69
Q

True or false. A section on chemotherapy should be included in every veterinary health safety manual regardless of whether the practice performs chemotherapy.

A

True

70
Q

Both simple IRA and 401(k) plans require the employer to contribute to the plan

A

False, only simple IRA plans require the employer to contribute. 401K plans do not require employer contribution.

71
Q

If relief veterinarian working out more than one location may administer A control drug

A

False, they must be an employee or have their own DEA registration

72
Q

Define an eligible part-time employee in regards to FMLA

A

Works 20 or more calendar weeks in the current or previous year

73
Q

What is the difference between advertising and marketing

A

Advertising is traditionally paid advertisements to gain the publics attention whereas marketing is matching customer wants with business offerings

74
Q

What are the four R’s of how to make your approach

A

Report
Reason
Response
Recruit

75
Q

Under what for conditions will many states allowing non-veterinary staff member to administer controlled drugs?

A

Acting under the direction of a veterinarian
Performing a task in the usual course of business
Are employees
Under direct veterinary supervision

76
Q

When is it considered acceptable for a member of the practice to take client listen information with them when the party

A

Potentially an owner depending on what the agreement was with the practice

77
Q

During The acceptance stage of a contract what is the difference between express acceptance and implied acceptance

A

Express acceptance would include a signed release. I implied acceptance would be actions that imply consent is given for example if you fill out a day admission form and bring your pet to a veterinary clinic.

78
Q

What is the suggested protocol for an employee who is performing poorly due to a short term personal life stressors?

A

Meet with the individual to discuss performance. Informed them that if not for these problems they would be terminated but will be given the opportunity to improve once a short term problem as a result. Reevaluate at that time.

79
Q

True or false a relief veterinarian working out more than one location may prescribe controlled drugs.

A

True

80
Q

Six elements for informed consent

A

Prognosis if no treatment provided
Prognosis, risk, benefits for proposed treatment
Other options
Must be presented in an understandable language
Must be have opportunities for questions
Consent freely given

81
Q

What law was created to avoid benefit of one party at express of another

A

Unjust enrichment

82
Q

What form of health insurance does not require a visit to the primary care provider although they do have an in network or preferred providers

A

PPO

83
Q

Productive staff meetings need to have _________ decided in advance

A

Goals

84
Q

Name three express exceptions to at will employment

A

Contract

Labor union agreement

Illegal dismissal based on protected class or situation

85
Q

What are the four parts of problem orientated medical records

A

Presenting complaints, problem list , plan, progress

86
Q

Normative ethics

A

The search for correct principles of good and bad, right and wrong, and justice and injustice

87
Q

What percentage of gross revenue should be reinvested into new or improved equipment

A

1%

88
Q

What are the four steps for successful intervention regarding conflict management

A

Confront the behavior, talk it out, hold team members accountable for solutions, follow up and feedback

89
Q

Are the three types of insurance most commonly held by veterinary clinics

A

Professional liability
General liability, property
Bail meant, lost pet

90
Q

According to Porter what are the five forces or extern all pressures that veterinary clinics need to evaluate

A

Threats of new entrance into the industry
Threat of substitutes
Buyer client power
Intensity of rivalry amongst establish practices
Supplier power
PMP 50

91
Q

What is the difference between a legend drug and a pioneer drug

A

A legend drug is another name for a prescription drug. A pioneer drug is the original drug (I.e. not generic)

92
Q

Average inventory equation

A

(Beginning inventory + ending inventory)/2

93
Q

What are the six steps of Maslows theory

A 
Basic existence, water food shelter
Security
Social
Esteem and reputation
Self-control and independence
Competent achievement self realization
94
Q

Who pays FICA tax

A

But the employee and the employer

95
Q

What are the five parts to contract law

A 
Offered
Acceptance
Consideration
Intend to contract
Meeting of the minds
96
Q

What is the most common record format?

A

POMP

Problem oriented medical record

97
Q

What percentage of gross revenue should be dedicated towards continuing education expenses

A

5%

CVPM (1 decks)

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