Study Questions

Question 1

NFPA Standards for Fire Officer Qualifications

Answer 1

NFPA 1021

Question 2

Basic Leadership Styles

Answer 2

Autocratic, Democratic and Laissez-Faire

Question 3

Two Dimensional Leadership Style is….

Answer 3

Job Centered, Employee Centered

Question 4

Contigency Leadership states that

Answer 4

No single best leadership style exists

Question 5

Contemporary Leadership Styles

Answer 5

Charismatic, Transformational and Symbolic Transactional

Question 6

Theory X states that

Answer 6

Worker Dislikes work

Question 7

Theory Y states that

Answer 7

Work is natural

Question 8

Theory Z states that

Answer 8

Workers perform without supervision

Question 9

Theory Z states that invovled employees increase what?

Answer 9

Productivity

Question 10

Types of Power include?

Answer 10

Reward
Coercive
Identification
Expert and
Legitimate

Question 11

Pareto’s Principle states..

Answer 11

80/20 principle, 80% effort on 20% tasks

Question 12

Inductive reasoning

Answer 12

Specific data, statistics, facts and documentation

Question 13

Deductive reasoning

Answer 13

General statement/pricipal, Syllogism

Question 14

Relationship between 2 or more events would be what kind of reasoning?

Answer 14

Casual Reasoning

Question 15

Comparison between 2 similar cases would be what kind of reasoning?

Answer 15

Analogical Reasoning

Question 16

Four way test for making decisions

Answer 16

1. Is it true
2. Is it fair
3. Is it goodwill
4. Is it beneficial to all

Question 17

What is the efficient number of subordinates for span of control?

Answer 17

3-7 Subordinates, 5 being optimal

Question 18

Formal process of correcting behavioral problems, is called what?

Answer 18

Counseling

Question 19

Positive direction to prepare capable personnel for advancement, is called what?

Answer 19

Mentoring

Question 20

Ability to reason and present a strong argument if favor of or against a position, is called?

Answer 20

Logic

Question 21

Analysis of the principles of human conduct in order to be able to determine between right and wrong, is called?

Answer 21

Ethics

Question 22

Abiline Paradox?

Answer 22

When members of a company go along with a decision even if it is a bad one, just to go along with the group

Question 23

When a criminal act applies to public servants is called?

Answer 23

Malfeasance

Question 24

The most effective method for issuing orders at an incident is?

Answer 24

In Person, face to face

Question 25

Verbal component accounts for ___ percent of the message, nonverbal accounts for ___ percent?

Answer 25

7 and 93

Question 26

This type of speech uses strong argument based on reliable data in order to create a change in belief, behavior or attitude

Answer 26

Persuasive speeches

Question 27

This type of speech gives the audience definitions, descriptions, explanations or information that teach a topic

Answer 27

Informative speeches

Question 28

This type of speech uses humorous stories or anecdotes?

Answer 28

Entertainment speeches

Question 29

Visual aides should be ___ lines down and ____ words across?

Answer 29

6 lines | 6 words

Question 30

A ____ is a guide to decision making within the organization?

Answer 30

Policy

Question 31

A ____ is a detailed plan of action?

Answer 31

Procedure

Question 32

Decision making steps?

Answer 32

``` Define the problem Collect information Generate alternative options Evaluate alternative options Select one option ```

Question 33

Capitol Budget?

Answer 33

Major purchases that last more than a year

Question 34

Operating Budget?

Answer 34

Recurring expenses, salaries and facilities upkeep

Question 35

Per IFSTA, what are the 2 leading causes of fatalities?

Answer 35

Motor vehicle accidents and Heart attacks resulting from physical stress

Question 36

Percentage of stress related fatalities?

Answer 36

40% of Line of Duty Deaths

Question 37

Percentage of emergency related of LODD?

Answer 37

20% of LODD

Question 38

Term for an unplanned, uncontrolled event resulting fro unsafe acts or unsafe occuppational conditions, resulting in injury, death or property damage?

Answer 38

Accident

Question 39

Employee exposure reports must be kept for how long?

Answer 39

30 Years

Question 40

Investigate for ____ not ____?

Answer 40

Facts not Faults

Question 41

A management priciple that states that each subordinate must have only one supervisor?

Answer 41

Unity of Command

Question 42

Number of subordinates that one individual can effectively supervise, and is called what?

Answer 42

3-7 with 5 being optimal | Span of Control

Question 43

This principle consists of dividing large jobs into smaller tasks that are then assigned to specific individuals

Answer 43

Division of Labor

Question 44

Term for when someone goes above their supervisor in the chain of command?

Answer 44

End Run