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IFSTA Officer-Notes > Study Questions > Flashcards

Study Questions Flashcards

1
Q

NFPA Standards for Fire Officer Qualifications

A

NFPA 1021

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2
Q

Basic Leadership Styles

A

Autocratic, Democratic and Laissez-Faire

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3
Q

Two Dimensional Leadership Style is….

A

Job Centered, Employee Centered

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4
Q

Contigency Leadership states that

A

No single best leadership style exists

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5
Q

Contemporary Leadership Styles

A

Charismatic, Transformational and Symbolic Transactional

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6
Q

Theory X states that

A

Worker Dislikes work

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7
Q

Theory Y states that

A

Work is natural

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8
Q

Theory Z states that

A

Workers perform without supervision

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9
Q

Theory Z states that invovled employees increase what?

A

Productivity

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10
Q

Types of Power include?

A 
Reward
Coercive
Identification
Expert and
Legitimate
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11
Q

Pareto’s Principle states..

A

80/20 principle, 80% effort on 20% tasks

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12
Q

Inductive reasoning

A

Specific data, statistics, facts and documentation

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13
Q

Deductive reasoning

A

General statement/pricipal, Syllogism

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14
Q

Relationship between 2 or more events would be what kind of reasoning?

A

Casual Reasoning

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15
Q

Comparison between 2 similar cases would be what kind of reasoning?

A

Analogical Reasoning

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16
Q

Four way test for making decisions

A
  1. Is it true
  2. Is it fair
  3. Is it goodwill
  4. Is it beneficial to all
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17
Q

What is the efficient number of subordinates for span of control?

A

3-7 Subordinates, 5 being optimal

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18
Q

Formal process of correcting behavioral problems, is called what?

A

Counseling

19
Q

Positive direction to prepare capable personnel for advancement, is called what?

A

Mentoring

20
Q

Ability to reason and present a strong argument if favor of or against a position, is called?

A

Logic

21
Q

Analysis of the principles of human conduct in order to be able to determine between right and wrong, is called?

A

Ethics

22
Q

Abiline Paradox?

A

When members of a company go along with a decision even if it is a bad one, just to go along with the group

23
Q

When a criminal act applies to public servants is called?

A

Malfeasance

24
Q

The most effective method for issuing orders at an incident is?

A

In Person, face to face

25
Q

Verbal component accounts for ___ percent of the message, nonverbal accounts for ___ percent?

A

7 and 93

26
Q

This type of speech uses strong argument based on reliable data in order to create a change in belief, behavior or attitude

A

Persuasive speeches

27
Q

This type of speech gives the audience definitions, descriptions, explanations or information that teach a topic

A

Informative speeches

28
Q

This type of speech uses humorous stories or anecdotes?

A

Entertainment speeches

29
Q

Visual aides should be ___ lines down and ____ words across?

A

6 lines

6 words

30
Q

A ____ is a guide to decision making within the organization?

A

Policy

31
Q

A ____ is a detailed plan of action?

A

Procedure

32
Q

Decision making steps?

A 
Define the problem
Collect information
Generate alternative options
Evaluate alternative options
Select one option
33
Q

Capitol Budget?

A

Major purchases that last more than a year

34
Q

Operating Budget?

A

Recurring expenses, salaries and facilities upkeep

35
Q

Per IFSTA, what are the 2 leading causes of fatalities?

A

Motor vehicle accidents and Heart attacks resulting from physical stress

36
Q

Percentage of stress related fatalities?

A

40% of Line of Duty Deaths

37
Q

Percentage of emergency related of LODD?

A

20% of LODD

38
Q

Term for an unplanned, uncontrolled event resulting fro unsafe acts or unsafe occuppational conditions, resulting in injury, death or property damage?

A

Accident

39
Q

Employee exposure reports must be kept for how long?

A

30 Years

40
Q

Investigate for ____ not ____?

A

Facts not Faults

41
Q

A management priciple that states that each subordinate must have only one supervisor?

A

Unity of Command

42
Q

Number of subordinates that one individual can effectively supervise, and is called what?

A

3-7 with 5 being optimal

Span of Control

43
Q

This principle consists of dividing large jobs into smaller tasks that are then assigned to specific individuals

A

Division of Labor

44
Q

Term for when someone goes above their supervisor in the chain of command?

A

End Run

IFSTA Officer-Notes (1 decks)

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