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Study Material Flashcards

1
Q

What is the person below credited with discovering?

Key People: Walter A. Shewhart

A

Shewhart is credited with discovering
1. SPC theory
2. control chart techniques to distinguish:
a. assignable-cause variations and
b. special-cause variations

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2
Q

What are the top components of Lean Six Sigma?

A
  1. Culture of Organization
  2. Improvement Tools
  3. Support Systems for Tools
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3
Q

What is the person below credited with discovering?

Key People: Joseph M. Juran

A

Co-founder of the 20th century quality movement along side Deming. Well known for the:
1. Juran Trilogy (Quality Planning, Control, Improvement)

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4
Q

What is the person below credited with discovering?

Key People: Armand Feigenbaum

A

Credited with developing Total Quality Control TQC in the 1950’s under GE employment

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5
Q

What is the person below credited with discovering?

Key People: W. Edwards Deming

A

Credited with starting the modern quality improvement movement through his contributions in both the US and Japan. Deming’s quality management principles support a process-oriented approach to the production of goods and services.

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6
Q

What is the person below credited with discovering?

Key People: Kaoru Ishikawa

A

Considered the father of Japanese quality control efforts. Quality control is the practice of developing, designing, producing, and servicing a quality product that is most economical, most useful, and always satisfactory to the consumer.
1. Ishikawa co-founded 7 quality tools with Dr. Juran and Dr. Masaaki
2. Isikawa democratized statistics for the workers and promoted statistical quality control

Juran and Ishikawa also translated the books into each other’s mother language to exchange quality practices.

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7
Q

What is the person below credited with discovering?

Key People: Philip B. Crosby

A

One of Cosby’s contributions was making quality meaningful and accessible to American executives. He promoted addressing quality problems through existing management and organizational structures rather than from a statistical basis. Crosby’s notable work also includes:
1. Cost of quality
2. Concept of zero defects
3. Quality as a vaccine (preventative quality)

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8
Q

What is the person below credited with discovering?

Key People: Genichi Taguchi

A

Often refered to as the father of quality engineering. He developed specific quality engineering techniques to optimize the process of product design.

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9
Q

What is the person below credited with discovering?

Key People: William Smith and Mikel Harry

A

They developed the Motorola program known as Six Sigma. It started a business transformation on process improvement.

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10
Q

When was…

The official recognition of Six Sigma?

A

1980’s

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11
Q

When was…

Formal Six Sigma Training adopted?

A

1990’s

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12
Q

When was…

The begining of the spread of quality?

A

2000’s

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13
Q

What are the

Positive impacts of LSS on organizations?

A
  1. Reduces defects
  2. Identifies and corrects flaws in the process
  3. Impacts the success of an organization
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14
Q

What is Lean Six Sigma?

A

Business initiative that improves:
1. Quality
2. Productivity
3. Profits

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15
Q

What is the history of LSS?

A

Six Sigma was coined by Motorola in the 1980’s and its use expanded when Allied Signal and GE deployed Six Sigma. During that time, the lean tools of the Toyota Production System became popular and today both systems are integrated as Lean Six Sigma (LSS).

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16
Q

Lean Six Sigma grew in prominence when these organizations executed the methodlogies:
A. Motorola and GE
B. Motorola and Amazon
C. Allied Signal and GE
D. GE and Apple

A

C. Allied Signal and GE

Motorola coined the phrase but the term LSS expanded when it was executed by Allied Signal and GE

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17
Q

What is the main role of Black Belts in an organization?

A

A Black Belt serves as a leader - training, coaching and mentoring Green Belts and project team members.

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18
Q

How do Black Belts impact LSS projects within an Organization?

A
  1. They Utilize resources given to the Six Sigma team to solve problems.
  2. They facilitate DMAIC problem solving in the team.
  3. They monitor the project status and escalate problems to appropriate sponsor when needed.
  4. They share status to stakeholders during gateway meetings.
  5. They share the lessons learned with the project team.
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19
Q

What are the Concept, Focus, and Effects of…

Six Sigma

A

Concept: Reduce variation
Focus: Eliminate Defects and fix root causes of problems
Effects: Process consistency and uniform output

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20
Q

What are the Concept, Focus, and Effects of…

Lean

A

Concept: Remove waste
Focus: Flow
Effects: Reduce flow time through system

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21
Q

What are the Concept, Focus, and Effects of…

Other improvement methods (not Lean or Six Sigma)

A

Concept: Make corrections
Focus: Day-to-day process management
Effects: Incremental improvements

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22
Q

When is Six Sigma not the best approach to problem-solving?

A
  1. When the solution to the problem is already known and can be implemented by operational procedures
  2. When process data area not available, cannot be measured or fact-based decisions could not be made
  3. When a team cannot provide their dedicated time to study and improve the process
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23
Q

What is leadership’s role in Six Sigma

A

Top management’s drive should be linked with the organizational goals to allocate the necessary resources, budget, and support for LSS projects.

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24
Q

Why is aligning LSS objectives with organizational goals important?

A

LSS objectives that are aligned with organizational goals tend to attract more support by the selection committee to implement based on defined criteria (such as minimum financial goals or return requirements)

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25
Q

What is a Six Sigma program?

A

A top management-driven initiative within the organization.

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26
Q

The new information system has been approved by Project Champions and you, the Black Belt, were asked to lead the execution project. The Project Champion specifically asks you to apply DMAIC to ensure successful implementation. What should your response be?
A. Assign this effort to an OPs manager
B. Make sure that a pilot is conducted first
C. Close the project if the system is approved
D. A project manager should be assigned

A

D

27
Q

What is a…

System

A

A group of interacting, interralated, or interdependent process elements forming a complex whole that togeteher perform a common mission.

28
Q

What is a…

System Function

A

The action for which a person or thing is particularly fitted or employed. The functions of a system are those associated actions that allow a system to work as a unit toward its stated purpose.

29
Q

Whas is a…

Process

A

A series of actions, changes, or functions that bring about a result. Each process shares the following elements: Inputs, Process, and Outputs.

30
Q

What are…

Functional Processes

A

Each core function has its own set of defined processes, which that particular department uses to accomlish its goals.

31
Q

What are…

Support Functions

A

Business organizations also have various functions that support core functions. Commonly includes: HR, IT, Finance, Warehousing.

32
Q

What are…

Business Process

A

A collection of related activities that produce something of value to the organization, stakeholders, or customers.

33
Q

What is SIPOC?

A

SIPOC (Suppliers, Inputs, Process, Outputs, Customers) is a tool that can be used to identify primary elements of processes in an organization.

34
Q

Which of the following refers to a group of interdepended processes and people that together perform a common mission?
A. Process
B. System Functions
C. System
D. Stakeholders

A

C

35
Q

The end user places a part in a unit and presses the button. After three minutes and an audible noise, an aroma filled inflacted bag of edible goods is retrieve from th eunit. Based on the scenario, identify which of the following is an example of System?
A. Microwave
B. Oscillation
C. Press button
D. Closed compartment

A

A

36
Q

What are system functions?
A. A series of actions, changes, or functions bringing about a results.
B. Actions that allow a system to work as a unit toward its stated purpose
C. A group of interdependent processes and people that together perform a common mission.
D. Collection of related activities that produce somthing of value to the organization, its stakeholders, or its customers.

A

B

37
Q

HR and IT are examples of what?
A. System functions
B. Functional Processes
C. Support Functions
D. Business process view

A

C

38
Q

Which of the following are examples of business processes in an organization?
A. IT and HR
B. Finance and warehousing
C. Quote-to-cash and order fufillment
D. SIPOC

A

C

39
Q

What is

Strategic Planning?

A

AKA Hoshin Kanri, Hoshin Planning, or Policy Deployment. It is a process that starts at the highest level of the organization and then flows down through the organization one level at a time. It is a process that helps an organization set its priorities, balanced scorecard, and business objectives.

40
Q

What is

SWOT Analysis

A

Strengths, Weaknesses, Opprotunities, and Threats. It is a process that provides a framework to identify elements that help or hinder an organization. Its purpose ensures that the organization is not only focused internally, but also looks at itself as part of a larger community of customers, competitors, and society.

41
Q

What are continegency and business continuity planning?

A

Contingency and business continuity planning are processes done to prepare for unlikely but possible events, some of which are catastrophic. Its purpose is to help in continuing to operate and serve customers despit unfavorable circumstances.

42
Q

What is strategic deployment?

A

A process that starts at the highest level of the organization and then flows down through the organization one level at a time.

43
Q

A recent survey revealed that customer on time delivery expectations have changed from 48 to 24 hours or less in the past three years. The organization is near air, rail and water transportation hubs. Which element of the SWOT analysis aligns with this situation?
A. S
B. W
C. O
D. T

A

C

44
Q

A recent survey revealed that customer on time delivery expectations have changed from 48 to 24 hours or less in the past three years. The organization is divested (sold) its truction division last year. Which element of the SWOT analysis aligns with this situation?
A. S
B. W
C. O
D. T

A

D

44
Q

A strategic planning session is in progress for an organization. The goals and objectives are documents, and the planning team is ready to identify projects that will be used to help meet the strategic goals and objectives. The Belt Belt facilitating the session should make sure that the ________ has been defined prior to focusing on project identification.
A. VOC
B. KPI
C. PPM
D. Cpk

A

B

45
Q

JLB Healthcare is looking to implement a high-reliability organization (HRO) strategy across the organization. It has hired consultants and is working with them on the rollout. There are a number of tasks as well as training that need to be tracked. What is the best tool to use?
A. Hoshin Kanri
B. Portfolio Analysis
C. Prioritization Matrix
D. PICK chart

A

A

46
Q

Who is a Green Belt?

A

Full-time employee trained in Six Sigma methodologies, basic statistic tools, and imrpovement techniques; support Six Sigma projects with higher ROI.

47
Q

Who is a Black Belt?

A

A black belt manages multiple Six Sigma projects and is trained in statistical tools and techniques, basic financial tools, and change management tools.

48
Q

Who is a Master Black Belt?

A

Master Black Belt link a Six Sigma project to the organization’s business strategy, monitor multiple Six Sigma projects, and provide coaching to new Black Belts and Green Belts.

49
Q

Who is a Champion?

A

The Champion servces as a liason with upper management, allocates resources, removes barriers, and implements changes.

50
Q

Who are executive sponsors?

A

Executive sponsors are typically business unit leaders who are responsible for a profit or loss, usually at the director level or above.

51
Q

Who is a coach?

A

The Lean Six Sigma coach is someone who is conversant with LSS to advise the Green Belts on how the project should be engaged.

52
Q

Who is a facilitator?

A

The facilitator coordinates the different resources required to engage the Six Sigma project effectively and efficiently.

53
Q

Who are team members?

A

The project team members are people who are selected by the process owner and are trained in Lean Six Sigma methodologies.

54
Q

Who is a sponsor?

A

The sponsor is typically senior management who can set direction and allocate resourecs for Six Sigma initiatives.

55
Q

Who is a process owner?

A

A process owner is the person responsible for the execution of the process.

56
Q

Who is a project leader?

A

The project leader is the person responsible for the overall success of the project.

57
Q

What are financial resources?

A

Resources such as equipment or assets that implement a solution, for which costs need to be validated by the finance department.

58
Q

What is organizational infrastructure?

A

Infrastructure includes the organizational structure, process, training, and tools.

59
Q

Who is a subject matter expert?

A

A subject matter expert is an individual who has detailed knowledge of a particular process or field.

60
Q

What is a self-directed team?

A

A self-directed team consists of a group of skilled individuals in a company, working in one location or in a distributed manner.

61
Q

Beth is a Black Belt leading a system-wide project. The team is working together well, but they have run into some roadblocks that are hindering the team’s progress. Some of these roadblocks are team members not attending team meetings, delats in getting data from IT, and team members being pulled off the project to address other things that their managers want done.Who should Beth talk to about this?
A. Master Black Belt
B. Executive Sponsor
C. Process Owner
D. Human Resources

A

B

62
Q

Which of these tasks would a Champion expect a Black Belt to perform?
A. Provide coaching to new Black Belts and Green Belts
B. Help deploy LSS
C. Select projects and allocate resources
D. Apply appropriate statistical methods for each project

A

D

63
Q
A

Black Belt (1 decks)

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