STUDY HARD Flashcards
provide care directly to a patient, resident, or client who seeks services from the organization
Direct care settings
not directly involved in providing care to persons needing health services
Non- direct care settings
the process, comprised of social and technical functions and activities, occurring within organizations for the purpose of accomplishing predetermined objectives through human and other resources
Management
requires the manager to set a direction and determine what needs to be accomplished. It means setting priorities and determining performance targets.
Planning
refers to the overall design of the organization or the specific division, unit, or services for which the manager is responsible.
Organizing
acquiring and retaining human resources, developing and maintaining the workforce through various strategies and tactics
Staffing
Types of leaders
strategic, network, operational
defines purpose and vision and aligns people, processes, and values (internal and external focus. (internal and external focused)
Strategic leaders
connects people across disciplines, organizational departments, and regions. (more external focus)
Network leaders
has functional oversight responsibilities (more internal focus)
Operational leaders
establishing mission, setting vision/ direction for the organization, motivation stakeholders/ employees, being an effective spokesman, determining strategies for the future.
Leadership competencies
assuring patient- centered practices, controlling resources, supervising the services provided, overseeing adherence to regulations, counseling/ developing employees, managing operations.
Managerial Competencies
coercive, participative, pace-setting, coaching
Leadership styles
demanding and power based
Coercive leadership styles
soliciting input and allowing decision making
Participative leadership styles
setting high performance standards
Pacesetting leadership styles
focusing on personal development
Coaching leadership styles
functional and technical, self-development and self understanding, interpersonal, organizational
Leadership domains
professionalism, reciprocal trust and respect, confident, optimistic, passionate, being visible, open communicator, risk taker, admitting, balance being motivator, vision-setter, analyzer, and task- master.
Leadership protocols
are principles determining behavior and conduct appropriate to a certain setting
Ethics
the actions a leader needs to consider as he or she regulates to a patient.
Biomedical ethics
involves business practices and doing things for the right reasons
Managerial ethics
gives specific guidelines to be followed by individual members
Code of ethics
would address a commitment to follow ethical behavior by organization
Integrity agreement
groups of individuals who oversee organizations, such as boards of trustees or directors, who have ultimate legal responsibility for the organization’s actions and responsibilities.
Governing bodies
making visits to various parts of an organization to ensure the leadership is visible, approachable, and present.
rounding
effective business practices for supervising subordinates which are supported by research
Evidence based management-
legislation that was intended to expand access to care by providing increased health insurance coverage and bringing the uninsured into coverage, as well as reducing costs, and improving quality.
Patient Protection and Affordable Care Act, the Affordable Care Act, or ACA
are derived from within the individual
Intrinsic rewards
rewards that are external to the individual and are tangible, such as money, benefits, flexible schedules, job responsibilities and duties, promotions, etc.
Extrinsic rewards
something that serves to motivate.
Incentives
motivation theory that proposes all behaviors to be connected to hunger, thirst, sex, and the avoidance of pain.
Drive theory
physiological needs, safety needs, belonging needs, esteem needs, and self- actualization needs.
Maslow’s Hierarchy of needs
food, water, sexual drive, and subsistence related needs
Physiological needs
including shelter, a safe home environment, employment, a healthy and safe work environment, access to health care, money, and other basic necessities.
Safety needs
including the desire for social contact and interaction, friendship, affection, and various types of support.
Belonging needs
including status, recognition, and positive regard;
Esteem needs
including the desire for achievement, personal growth and development, and autonomy.
Self-actualization needs
theory that talks about existence, relatedness, and growth
Alderfer’s ERG theory
theory that talks about hygienes and motivators
Herzberg’s two factor theory
theory that talks bout need for achievement, need for affiliation, need for power
Mcclelland’s acquired needs theory
relates to taking action that rewards positive behaviors.
Positive reinforcement
occurs when actions are taken to reward behaviors that avoid undesirable or negative behaviors
Avoidance learning( negative reinforcement
includes actions designed to reduce undesirable behaviors by creating negative consequences for the individual
Punishment
requires the removal of positive rewards for undesirable behaviors by creating negative consequences for the individual, and extinction- represents the removal of positive rewards for undesirable behaviors likewise, if the rewards for desirable behaviors cease, those actions can be impacted as well
Extinction
proposes individuals are motivated when they perceive they are treated equitably in comparison to others with the organization.
Adam’s equity theory
addresses the expectations of individuals and hypothesizes they are motivated by performance and expected outcomes of their own behaviors.
Vroom’s expectancy theory
hypothesizes establishing goals motivates individuals to take action to achieve those goals.
Locke’s goal- setting theory
positive reinforcement, avoidance learning= negative reinforcement, punishment, extinction
Skinner’s reinforcement theory
efficient process motivate employees
Taylor’s scientific management theory
X- will only respond to herzberg hygiene needs
Y- focus on Herzberg “motivator” needs
Ouchi’s theory Z- EEs motivated by commitment to organization
McGregor’s Theory X or Theory Y
