Study Guide - Mod 1 Flashcards
Define ethics
Principles that serve as a compass about how to behave
Define Legal
An act that is allowed or is in conformity whit
h the law of the land
Provide an example for each of the
following:
legal-ethical
legal-unethical
illegal-ethical conflicts
Legal-ethical = keeping warehouse
jobs within the US
Legal-unethical = outsourcing warehouse
jobs outside of t
he US
llegal-ethical confict = Penagon Papers Case - in which US governemnt of
ficials leaks top secret papers to
inform the public about g
overnment actions during the Viet
nam War
Define values.
Stable life goals that people
have that reflect what is most important to t
hem
Define morals.
Rules peoplre develop as a result of
cultural norms amd values and are, traditionally passed down through
generations and characterize a cultural group
Define organizational ethics
Define organizational ethics.
Branch of applied ethics that focuses on
rules, prinicples, and standard in the contect of
business activities,
List the four main levels of
ethical issues
and provide an example of each.
Societal issues = substandard housing
, employmnet discrimination and child abuse and neglect.
Stakeholder’s issues = a company insist
ing on treating supplier
s with respect and refu
ses to push them to t
he
lowest pricing possible.
Internal policy = f
airness in management, pay, and employee participation
Personal issues = gossiping at wor
k or taking credit for
another’s work
How does a company’s ethical behavior
impact organizational outcomes?
Trust wrothy companies are
better at attracting and keeping customers, talented employees, and capital.
How does a company’s unethical behavior
impact organizational outcomes?
Companies tainted
by questionable ethics suffer
from dwindling customer bases, employee turnover, and investor mistrust.
Speaking the truth, respecting my elders, and
never purposely hurting someone are examples
of _________ ethics.
Personal
Offering paid services on your time off to a
company customer is an example of a
_____________?
Conflict of Interest
__________ reflects beliefs about what is right
and what is
wrong.
Ethics
Being punctual, refraining from gossip, and
having good time management are examples
of
_________ ethics.
Professional
__________ are the principles that are counted
as most important to
the individual.
Values
_______ are sets of rules that individuals develop
based on cultural
norms and beliefs.
Morals
Provide an example of
when personal and
professional
ethics may conflict.
A judge believes that the use
of cannabis
should never be all
owed regardless of the
situation due to persona
l principles of
what
is right and wrong. A
law was
recently
passes, however, allowing individuals to use
cannabis.
What are some benefits
to an organization that
has high organization ethics?
Attracting and keeping customers, talented
employees and capital
Where do an organization’s
ethics tend to start?
From management and works its way down
Define corporate social responsibility (CSR)
Philosophy in which a company
voluntarily engages in actions
that benefit society, be it economically, socially,
politically, or economically
How is a company’s CSR approach shaped?
By seeing that their community is lacking something that they
can provide, earning more profit and reputation
Who is considered a company stakeholder?
Those who have a stake in the performance and output of an organization, such as employees, unions
, investors, suppliers, consumers, local and national governments, and communities
What is the aim of CSR?
Increase
long-time profits and shareholder trust through positive
public relations and high ethical standards to
reduce business and legal risks by taking responsibility for corporate actions
What is the purpose
of the World Trade
Organization (WTO)?
Promoting global trade, enforcing common trade regulations, and helping promote ethical behavior among members
What is a code of ethics?
Organization’s key values
and describes
the company’s obligation to its stakeholders
What is included in a
company’s code of ethics?
How the company
plans to implements it values and vision
s, as well as guideance for the staff on ethical
standards and ways to achieve them
Define the term greenwashing.
When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather
than to spur real change
Define the term internal transparency.
Degree to which an
organization operates with openness, communication, and accountability
What steps can
organizations take to
encourage transparent practices?
Degree to which an organization operates with openness, communication, and accountability
What steps can
organizations take to encourage transparent practices?
Make transparency part of company policy, involve people in decision making, provide access to information
Why was Sarbanes–Oxley Act (SOX)
passed?
In response to highly publicized corporate fraud cases
Who is considered a whistle blower?
Those who tell the public or authorities about alleged misconduct occurring in a government department, private company, or organization
Which of the following is not true about Corporate
Social Responsibility?
(A) It can be framed as a response to public
backlash for a long track record of harming
environments; (B) It promo
tes an organization’s
ethics and values; (C) It encourages promotion
from within the organzation; (D) It can come at
little additional cost to the organization.
C
Why is Corporate Social Responsibility important
to an organization and its local community? (A) It
helps promotes a caring company culture; (B) It
immediately increases the profit margin; (C)
Increase long-term profits and shareholder trust;
(D) It provides good marketing material and ways
for the company to advertise.
C
XYZ Inc. uses images of a leafy forest to promote their Green-Clean Cleaning Wipes. They advertise the wipes as being biodegradable, but the
chemicals in the wipes do not break down well in
the environment and the plastic container is
definitely not biodegradable. This is an
example of
_______
(A) code of ethics, (B) greenwashing, (C)
whistleblowing, (D) Morals
B
Cheyenne Jenkins, VP for a large gas company,
wrote a letter to her boss regarding the extremely
fraudulent accounting practices in their publicly
traded company. She demanded
that the company
take action. Her letter became
public five months
after she wrote it and was fodder for national
outrage. This is an example of ____
__________.
Cheyenne continues to work
while the matter is
investigated. She is likely protected under
________
(A) whistleblowing, Sarbanes-Oxley Act;
(B) internal transparency, Sally Mae Act; (C) code
of ethics, Securites and Exchange Commision; (D)
whistleblowing, Title VII.
A
What is the role of the
marketing department?
Serves as the “face” of the company
What functions does the marketing department provide?
Customer and market research, target market identification, branding, advertising
What is the role of the
human resources
(HR) department?
Deals with all employee-related issues
What functions does the HR department
provide?
Labor law compliance, recruitment and on boarding, payroll compensation and benefits, internal relations,
training and
development, safety and maintenance
What functions does the research and
development department provide?
Product improvisation, new product development (NPD)
What are the duties of the accounting and
finance department?
Accounts payable, accounts receivable and revenue tracking, payroll and taxes, finanical reporting, financial
controls
Define process management.
The management initiative to design work processes so that they
align with the organization’s strategic goals
Define relationship management
Part of a strategy to engage existing customers in order to
retain them and understand their evolving needs
or demands
Why is understanding the difference
between process and relationship
management important?
Understanding the differences between process and relationship management are key in evaluating
operative departmental functions as well as the people involved.
What job titles are typically held by
employees in a top management role?
President, CEO, Execs, VPs
What job titles are typically held by employees in a middle management role?
Department Managers, Division
What job titles are typically held by first-line manager roles
Floor Supervisors, Foremen, Office Managers
What does an individual contributor use to
contribute to a team?
Personal Goals
What is a manager responsible for?
Variety of functions in an organization including planning, organizing, implementing strategies, and
motivating and evaluating employees.
What are the three categories of skills a
manager must possess?
Technical, Communication, and analysis
Provide Examples of Technical, Communication, and analysis
Technical = have a firm grasp of the tools, procedures, and techniques imperative to their department
Communication = ability to develop inter- and interdepartmental relations
Analysis =
ability to see the organization as a whole and understand h
ow various functions in an organization relate
Which level of management needs the
most conceptual skills?
Executive
Which level of management needs the most human skills?
First-Lin Managers
What is the role of top level management?
Controlling and overseeing the entire organization
What is the role of middle-level management?
Executing organizational plans which comply with the company policies
What is the role of frontline management?
Focus on the execution of tasks and deliverables, serving as role models for the employees they supervise
The _________ department oversees the installation and
maintenance of computer network
systems within a company.
Its primary function is to ensure that the network runs smoothly.
IT
The _________ department promotes the business and drives sales
of its products or services. It provides the necessary research to identify the company’s target customers and other audiences.
Marketing
The _________department handles accounts payable, accounts
receivable, and payroll.
Accounting & Finance
The _______ department is responsible for recruiting, screening,
interviewing and placing workers. They may al
so handle employee
relations and
training.
HR
The ______ department plays an
integral role in
the life cycle of a
product. While the department is usually
separate from sales,
production and other divisions, the functions
of these areas are
related and often require collaboration.
R&D
Over the last five years, the Georgia Widget company has noticed a decrease in efficiency and productivity and an increase in costs. For
these reasons, leadership has undertaken an initiative to design work processes so that they align with the organization’s strategic
goals. The hope is that
these changes will correct these problems.
This is an example of __________.
Process Management
_______involves strategies that govern how an
organization
maintains relationships with an
audience
Relationship Management
_______ performs formal functions such as planning, organizing,
leading, controlling, and coordinating
Manager
Chase is an entry level worker with a
charismatic personality
who easily influences his co-workers. This is a type of _________
_____ leadership.
Informal
Managers with ___________ skills have the ability to see the
organization
as a whole and to understand how various functions
within an oranization interrelate.
Analysis
_________functions revolve around three core roles: interpersonal,
informational
, and decisional
Manager
In order to create a system for our business needs, GWC patched together multiple information technology too
ls over the years. This
system required lots of manual data entry with the same data having to be entered into multiple applications. Extracting
information from
this system was also a
challenge both for general
inquiries and standardized reporting. All of this limited GWC’s ability to
optimize processes and scale its efforts. GWC is looking to
optimize its IT system by
implementing new software to address the reports which are currently handled manually. Which type of
management is this company pursuing
Process Management
Managers with ___________ skills have a firm grasp of the tools, procedures, and techniques imperative to their department
Technical
This level of leadership requires the most communication skills
Front-Line
What are three interrelated dynamic processes that cause employees to join and leave organizations?
Attraction, attribution, selection
What attracts an employee to join an organization?
Orgs that are like their personalities and values
What causes an employer to select a candidate?
Traits that are typically found with others already in their org
According to the book, what is one of the most important causes of attrition?
Person-Org-Misfit
Describe the difference between person-organzation fit and person-job fit?
Person Org Fit compatibility between an individuals values belief, and personality, and the culture. Person Job Fit - match between an individual skills, knowledge and abilities
Define the term personality.
Feelings thoughts and behaviors of a person
What are the big 5 personality traits (OCEAN)?
Openness, conscientiousness, extraversion, agreeableness, neuroticism
What are the key characteristics of openness?
Open Minded, Curious, Imaginative, and willing to embrace new ideas and experiences
Which of the 4 CVF aligns with openness?
Adhocracy Culture (Innovative, Entrepreneurial
What are the key characteristics of conscientiousness?
Self discipline, organization, responsibility an individual exhibits
Which of the 4 CVF aligns with conscientiousness?
Hierarchy Culture (Stability, Control)
What are the key characteristics of extraversion?
Market Culture Results-orientation, competitive
What are the key characteristics of agreeableness?
Assess an individuals interpersonal style and their tendency to be cooperative, compassionate, and empathetic
What are the key characteristics of neuroticism?
Refers to the extent of emotional ability or emotional reactivity an individual displays
Which of the 4 CVF aligns with neuroticism?
N/A
Define the term cultural alignment.
Person job and org fit
Tina’s Cleaning Team has a culture based on collaboration. Employees see themselves more as family members who value teamwork and consensus. Tina’s Cleaning Team exhibits which CVF culture?
Clan
Dynamo, Inc. has a culture based on energy and creativity. The organization is held together by experimentation, ingenuity and freedom. Dynamo exhibits which CVF culture?
Adhocracy
Which type of organizational culture provides the best fit for an employee who is goal-oriented and is comfortable being evaluated solely on their individual productivity?
Market
Which type of organizational culture provides the best fit for an employee who is organized, on time, and dependable?
Hierarchy
Which type of organizational culture provides the best fit for an employee who scored high on openness?
Adhocracy
Which Big 5 personality trait describess a person who is anxious, irritable, and moody?
Neuroticism
Which Big 5 personality trait describes a person who is curious, original, creative, and open to new ideas?
Openness
Which Big 5 personality trait describes a person who is outgoing, talkative, and sociable?
Extraversion
Which Big 5 personality trait describes a person who is tolerant, sensitive, trusting, and kind?
Agreeableness
Which Big 5 personality trait describes a person who is organized, punctual, and dependable?
Conscientiousness
“The Ritz-Carlton is customer obsessed with a main focus of creating incredibly personalized experiences. During interviews, interviewers use a variety of techniques to determine if a candidate is similarly obsessed. This exemplifies:
Selection
“An employee has been working for a company for the last six months. Over the last few months, the employee has determined that a person-organization misfit has occurred. This exemplifies:
“
Attrition
The Ritz-Carlton recently interviewed a person who has the skills, knowledge, and abilities for the open night manager position. This is an example of:
Person-job fit
What are the benefits of good communication skills?
Better relationship building, more job opportunities, etcs
