Study Guide Exam 220-1101- Wiley Learning Flashcards

1
Q

Dual-voltage power supplies allow switching from _______ to _______ (VDC or VAC). (Supply the numbers and select the voltage type.)

A

110-120 to 220-240VAC

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2
Q

What is the name of the software that allows for multiple VMs on a client computer?

A

Hypervisor

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3
Q

A small dark line across rows of printing on output from an impact printer indicates what?

A

A pin is stuck out in the printhead.

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4
Q

What is S.M.A.R.T. technology used for?

A

To detect potential hard drive errors

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5
Q

To be able to contact a DHCP server on a remote subnetwork, you need to install a _____ on the local subnetwork.

A

DHCP relay agent

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6
Q

LGA 1150 and LGA 1151 sockets are used by which company’s brand of processors?

A

Intel

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7
Q

Hypervisors manage VM network traffic and communicate to the physical NIC by using what?

A

Virtual switch

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8
Q

The wireless networking standard 802.11b operates at ____ (frequency) and supports _____ (speed).

A

2.4 GHz, 11 Mbps

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9
Q

During which EP imaging process step is a uniform negative charge (around −600VDC) applied to the surface of the photosensitive drum?

A

charging

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10
Q

To only allow access to certain computers on your wireless router, you can use ___ filtering.

A

MAC

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11
Q

What tool is used to connect wires to a 110-block?

A

Punchdown tool

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12
Q

If you believe you have a bad network cable, what tool can help you test it?

A

Cable tester

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13
Q

Class C IP addresses will have a first octet of between ____ and ___.

A

192, 223

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14
Q

HTTP uses port ____, and HTTPS uses port ____.

A

80, 443

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15
Q

What is the DNS TXT record that specifies how an email administrator wants flagged messages handled?

A

DMARC

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16
Q

A ____ or a ____ is usually the connectivity device at the center of a star network.

A

hub, switch

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17
Q

Which EP component takes wall voltage and converts it into current that the printer uses?

A

High voltage power supply (HVPS)

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18
Q

What is the device used to get Internet access from fiber-optic lines coming from the ISP?

A

optical network terminal (ONT)

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19
Q

What type of cable is used with a punchdown block?

A

Copper (specifically twisted pair)

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20
Q

A ____ server resolves hostnames to IP addresses.

A

DNS (Domain Name System)

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21
Q

Blank pages from a laser printer could be caused by which three things?

A

The toner cartridge, the transfer corona assembly, or the high-voltage power supply (HVPS)

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22
Q

What is it called when a CPU core can run multiple instruction streams at once?

A

Hyperthreading

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23
Q

USB4 provides data rates of up to ____.

A

40 Gbps

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24
Q

Which component in a laptop display allows for audio input?

A

Microphone

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25
Q

MFDs use SMB to do what?

A

Send a scan to a network folder

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26
Q

What is the process called when a 3D printer image is prepared for printing?

A

Slicing

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27
Q

During which step of the EP imaging process is toner transferred to the drum?

A

developing

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28
Q

Which component in a laptop display allows for video input?

A

Webcam

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29
Q

Dial-up networking is limited to ____ (speed).

A

56 Kbps

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30
Q

Where do you set paper size and orientation?

A

Printing preferences of the printer

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31
Q

What type of conventional CPU cooling method is relatively quiet and affords the greatest drops in temperature?

A

water or liquid cooling

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32
Q

A Bluetooth network is called a ____. Multiple connected Bluetooth networks is called a _____.

A

piconet, scatternet

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33
Q

What type of server examines user credentials and grants them access to network resources?

A

Authentication

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34
Q

The two most common laptop memory standards are ______ and ______.

A

SODIMM and MicroDIMM

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35
Q

____________ is the extensible replacement for the BIOS.

A

UEFI

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36
Q

If you try to turn a desktop computer on and there is no power, what is the most likely device to cause this?

A

Power supply

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37
Q

If you are sending jobs to the printer but they’re not printing, you should stop and restart the _______.

A

print spooler

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38
Q

DDR4 SODIMMs have ___ pins.

A

260

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39
Q

When a system boots up, it provides a beep code. Where can you check to see what it means?

A

The BIOS manufacturer’s website

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40
Q

If your inkjet printheads are dirty, what can you use to clean them?

A

An inkjet printer cleaning solution

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41
Q

The oldest type of twisted pair cabling that can support speeds of 1 Gbps is ___.

A

Cat 5e

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42
Q

Which service synchronizes mobile device email with a Microsoft Exchange server?

A

ActiveSync

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43
Q

What DVD technology allows storage on only one side of the disc yet has roughly twice the capacity of a standard DVD?

A

double layer (DL)

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44
Q

Which protocol is responsible for delivering error messages in TCP/IP?

A

ICMP (Internet Control Message Protocol)

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45
Q

What service allows network administrators to set system policies and remotely wipe mobile devices on a network?

A

Mobile device management (MDM)

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46
Q

mpact printer output is measured in terms of _____.

A

characters per second (CPS)

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47
Q

The IPv6 address ::1/128 is the _____ address.

A

loopback

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48
Q

To test the printer, you should print a ____ from the client computer.

A

test page

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49
Q

What hardware tool is used to put the ends on UTP cables?

A

Crimper

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50
Q

Which RAID level provides no fault tolerance?

A

RAID 0

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51
Q

Which devices in a computer are most likely to make unexpected loud noises, indicating a problem?

A

HDDs, fans, power supply

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52
Q

_______ allows you to turn off cellular and Wi-Fi connections at once on a mobile device.

A

Airplane mode

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53
Q

Vertical black lines on the output of a laser printer are caused by what?

A

A groove or scratch in the EP drum

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54
Q

Two SSD form factors are ___ and ____.

A

M.2 and mSATA

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55
Q

What does a PRL update do?

A

Updates the preferred roaming list, which tells the phone which cell towers to use when roaming

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56
Q

If a laptop user is complaining about their mouse cursor jumping on the screen, disabling the ____ might help.

A

touchpad

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57
Q

What do optical-disc drives use to read and write data to a disc?

A

a laser

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58
Q

To which power supply output voltage does “dual rail” apply?

A

12VDC

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59
Q

F type connectors are used for what type of cable?

A

coaxial

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60
Q

To communicate on a TCP/IP network, which two things do you need?

A

A unique IP address and a valid subnet mask

A subnet mask is used to divide an IP address into two parts. One part identifies the host (computer), the other part identifies the network to which it belongs.

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61
Q

The POP3 protocol is used to ___ mail and operates on port ___.

A

retrieve, 110

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62
Q

What is the configuration file on a DNS server called?

A

Zone file

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63
Q

Logical addresses in TCP/IP are handled by the _____ (protocol), which operates at the ____ layer of the OSI model.

A

IP, Network

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64
Q

A Lightning connector is found on which type of cable?

A

USB

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65
Q

The ____ key on a laptop allows you to perform tasks like toggling the video and dimming and brightening the LCD screen.

A

function (Fn)

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66
Q

Class B IP addresses will have a first octet of between ___ and ___.

A

128, 191

67
Q

If you have multiple LANs connected together by a slower-speed connection, you have a ______.

A

wide area network (WAN)

68
Q

What is it called when a laptop gets on the Internet using a cellular connection?

A

Mobile hotspot

69
Q

What will happen to the drum of an EP printer if it’s exposed to light?

A

It will be ruined.

70
Q

To communicate with computers on an external network using TCP/IP, your computer needs to be configured with a _____.

A

default gateway

71
Q

A peripheral serial cable will have which type of connector?

A

DB-9 (or RS-232)

72
Q

The wireless networking standard 802.11g operates at ____ (frequency) and supports _____ (speed).

A

2.4 GHz, 54 Mbps

73
Q

Processors are kept from overheating by using a(n)

A

heat sink

74
Q

Coax cable uses what type of connector?

A

F type (BNC is also acceptable but is not an exam objective)

75
Q

A server that manages and audits security on a network is a ____ server.

A

authentication, authorization, and accounting (AAA)

76
Q

What is the second step in the best practice troubleshooting methodology?

A

Establish a theory of probable cause (question the obvious).

77
Q

Wireless 802.11b/g routers have a range of approximately ____ indoors and ____ outdoors.

A

Wireless 802.11b/g routers have a range of approximately ____ indoors and ____ outdoors.

78
Q

What is the name for the CPU/socket format that places the pins on the motherboard instead of the CPU?

A

Land Grid Array (LGA)

79
Q

If built-in wireless isn’t working on a laptop, what should you should look for?

A

lights on the network card, or an external network card toggle switch

80
Q

A secure point-to-point connection over a public network is called what?

A

VPN

81
Q

Class A private IP addresses are in the ____ range.

A

10.0.0.0–10.255.255.255

82
Q

When network signals are sent using electrical outlets, that is called _______.

A

Ethernet over power

83
Q

The ability of a cloud provider to bundle multiple physical servers together to appear as one set of resources to the client is called what?

A

Resource pooling

84
Q

What is it called when two Bluetooth-enabled devices authenticate each other’s identities?

A

Mutual authentication

85
Q

A DDR4 SODIMM has a minimum of how many pins?

A

260

86
Q

What are two methods of authenticating to an MFD?

A

Typing in a username and password, and badging

87
Q

Another name for a hub on a wireless network is a _____.

A

wireless access point (WAP)

88
Q

Where is a 3D image printed?

A

On the print bed

89
Q

The T in 100BaseT refers to what?

A

Twisted pair cabling

90
Q

Physical network card addresses are called ______ addresses.

A

MAC (Media Access Control)

91
Q

During which step of the EP imaging process does the toner move from the drum to the paper?

A

transferring

92
Q

On a 2.4 GHz Wi-Fi network, what are the three nonoverlapping channels?

A

1, 6, and 11

93
Q

What type of network cable does not produce poisonous gas when burned?

A

plenum

94
Q

Which RAID level provides both disk striping and mirroring?

A

RAID 10 (1+0)

95
Q

A rack-mounted device used to connect many network cables together is called a(n) _______.

A

patch panel

96
Q

What are the two most common types of memory packaging for laptops?

A

SODIMM and MicroDIMM

97
Q

If the system BIOS forgets the time and date after a reboot, what likely needs to be replaced?

A

CMOS battery

98
Q

In the EP imaging process, what is the function of the laser?

A

It writes the image to the drum.

99
Q

______ is the preferred I/O bus architecture for high-end graphics adapters.

A

PCI Express (PCIe)

100
Q

A DDR3 SODIMM has how many pins?

A

204

101
Q

__________ devices have power and data connectors that use an L-shaped keying mechanism.

A

SATA

102
Q

What is the DNS TXT record that authenticates email servers using a public-private key pair?

A

DKIM

103
Q

Cable TV and networking can use different types of ____ cable.

A

coaxial

104
Q

During which best practice troubleshooting methodology step should you conduct external or internal research?

A

Establish a theory of probable cause (step 2).

105
Q

What are two locations to which you can sync an iPhone?

A

The desktop (iTunes) and the cloud (iCloud)

106
Q

What is the part of the LCD that is responsible for displaying information?

A

screen

107
Q

Connecting a device to a mobile hotspot is referred to as what?

A

Tethering

108
Q

What type of cloud is owned and used by an individual company?

A

Private

109
Q

Multicast IPv6 addresses start with ____.

A

FF00::

110
Q

A _________ is an extension of the motherboard of the laptop so that you can use full-sized devices.

A

docking station or port replicator

111
Q

Ghosting on a laser printer can be caused by ______ or ______.

A

A broken cleaning blade, bad erasure lamps

112
Q

DDR5 DIMMs have ____ pins.

A

288

113
Q

What is the fourth step in the best practice troubleshooting methodology?

A

Establish a plan of action to resolve the problem and implement the solution.

114
Q

What is the power supply for the LCD called?

A

inverter

115
Q

Which type of server is used to collect messages such as error codes or security events from devices on the network?

A

syslog

116
Q

WPA employs what security method?

A

TKIP

117
Q

What is the most likely cause of a printer printing garbage?

A

The print driver

118
Q

Two examples of location services are ____ and ____.

A

GPS, cellular location services

119
Q

The Windows proprietary crash screen is called what?

A

Blue screen of death (BSOD)

120
Q

What does a Molex connector do?

A

Provides power to IDE hard drives or optical drives

121
Q

How do you connect a DVI monitor to an HDMI video card?

A

By using a DVI-to-HDMI adapter

122
Q

Printer cables should be a maximum of _____ feet long.

A

10

123
Q

UDP is a _______ protocol that operates at the _____ layer of the OSI model.

A

connectionless, Transport

124
Q

A _____ server receives print jobs and manages printers on a network.

A

Print

125
Q

What is the capacity of a single-side, single-layer DVD?

A

4.7 GB

126
Q

USB4 was based on which standard?

A

Thunderbolt 3

127
Q

A typical type of backlight is a(n) ____ or a(n) ____.

A

cold cathode fluorescent lamp (CCFL), LED

128
Q

What is the most common cause of latency on a network?

A

Too many users (or too much traffic)

129
Q

What type of device holds nearly as much data as a conventional hard disk drive but has no moving parts?

A

solid-state drive (SSD)

130
Q

Mail servers use which protocol and port to transfer mail between themselves?

A

SMTP, port 25

131
Q

_____ is a term that refers to a 64-bit Intel CPU architecture

A

x64

132
Q

What is the final step in the best practice troubleshooting methodology?

A

Document findings, actions, and outcomes.

133
Q

A power supply with multiple attachable and detachable power cords is called what?

A

A modular power supply

134
Q

Three types of removable storage are ___, ____, and ___.

A

Flash drives, memory cards, and optical drives

135
Q

__________ is a video standard that supports digital audio as well.

A

HDMI

136
Q

The _____ toggles video on a laptop from LCD to external.

A

LCD cutoff switch

137
Q

If the fan on the power supply is an exhaust-oriented fan, then the fan on the front fan should be __________ oriented, whereas the rear supplemental fan should be __________ oriented.

A

intake, exhaust

138
Q

Which two video standards are always digital?

A

HDMI and DisplayPort

139
Q

A memory controller that supports __________ memory implementation requires that modules be installed in pairs for optimal performance.

A

dual-channel

140
Q

What is the EP imaging process stage where the corona wire/roller acquires a strong positive charge (+600VDC) and applies that charge to the paper?

A

transferring

141
Q

A cloud-based service that replicates the function of a router or switch is called what?

A

Software-defined networking (SDN)

142
Q

If your laser printer often experiences out-of-memory issues, what can you to do help solve the problem?

A

Upgrade the memory.

143
Q

An RJ-45 connector is used with what type of cable?

A

twisted pair

144
Q

What do switches and routers have that indicate if a port is working properly?

A

Indicator lights

145
Q

External storage devices will typically connect using one of which two technologies?

A

USB or eSATA

146
Q

Which USB cable type provides for the best speeds?

A

USB-C

147
Q

What technology is deigned to be “plug and play” for network devices?

A

UPnP

148
Q

What networking tool can make a copy of network traffic for additional analysis?

A

Network tap

149
Q

What is the difference between DVI-A and DVI-D?

A

DVI-A is analog, DVI-D is digital.

150
Q

DDR SDRAM is implemented on a(n) __________-pin module.

A

184

151
Q

Inverters provide ____-voltage, ___-frequency power.

A

high, high

152
Q

When macOS quits unexpectedly, what error will you receive?

A

A pinwheel

153
Q

In the best practice troubleshooting methodology, which step should be taken after verifying full system functionality?

A

Document findings, actions, and outcomes.

154
Q

Which component, when it fails, may be swollen or release a brownish-red electrolyte?

A

Capacitor (distended capacitor)

155
Q

DDR3 DIMMs have ____ pins.

A

240

156
Q

If the computer has an error during POST, you will hear a ______.

A

beep code

157
Q

How many pins does a VGA connector have?

A

15

158
Q

What is the term for cloud service where the provider offers storage only?

A

infrastructure as a service (IaaS)

159
Q

Two types of full-size fiber-optic connectors are ___ and ___.

A

SC (subscriber connector) and ST (straight tip)

160
Q

Which component in a laptop display can take input from a user’s finger and turn it into digital data?

A

Digitizer

161
Q

What type of Internet appliance helps spread out the work for web servers?

A

Load balancer

162
Q

A power supply that takes over in case of a PSU failure is called what?

A

A redundant power supply

163
Q

What is it called when a CPU essentially has several processors built into one package?

A

Multicore

164
Q

_____ network cables are immune to crosstalk and RFI.

A

Fiber-optic