Study Guide Exam 220-1101- Wiley Learning Flashcards

1
Q

Name three of the standard DC voltages supplied by a power supply.

A

+3.3VDC, +5VDC, −5VDC, +12VDC, or −12VDC

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2
Q

What is jitter?

A

Variable latency on a network

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3
Q

What causes image smudging from a laser printer?

A

The fuser isn’t heating the toner and fusing it into the paper.

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4
Q

What is the name of the Apple proprietary connector used on the iPhone 12?

A

Lightning

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5
Q

What two categories of materials will 3D printers use to create images?

A

Filament and resin

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6
Q

FTP uses ports ___ and ___, and Telnet uses port ____.

A

20, 21, 23

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7
Q

What is the term for cloud service where the provider offers applications?

A

software as a service (SaaS)

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8
Q

When Windows quits unexpectedly, you may get a _________.

A

Blue Screen of Death (BSOD)

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9
Q

What are three SSD communications interfaces?

A

NVMe, SATA, PCIe

NVMe - non-volate Memory Express, is a device specification introduced by Intel in 2007. It standardizes the way that non-volatile memory devices, such as SSDs, can connect to a computer’s PCI Express (PCIe) bus.

Traditionally, SSDs are connected to the computer using a disk drive interface, such as SATA. However, SATA was designed for older data storage devices, such as HDDs (hard disk drives), and its data transfer speed is limited. Beginning in about 2005, when SSDs first became popular with consumers, the fastest SSDs were reading data quicker than SATA could transfer it. Manufacturers began producing SSDs that could be installed in a PCIe slot, but their interfaces varied widely. The NVMe standard allows any of these devices to be attached to a computer without requiring separate, and possibly conflicting, operating system device drivers.

Traditionally, SSDs are connected to the computer using a disk drive interface, such as SATA. However, SATA was designed for older data storage devices, such as HDDs (hard disk drives), and its data transfer speed is limited. Beginning in about 2005, when SSDs first became popular with consumers, the fastest SSDs were reading data quicker than SATA could transfer it. Manufacturers began producing SSDs that could be installed in a PCIe slot, but their interfaces varied widely. The NVMe standard allows any of these devices to be attached to a computer without requiring separate, and possibly conflicting, operating system device drivers.

SATA - Short for serial AT attachment, SATA 1.0 was first released in August 2001 and is a replacement for the parallel ATA interface used in IBM compatible computers. SerialATA can deliver 1.5 Gbps (approximately 187 MBps) of performance to each drive within a disk array. It is backward-compatible with ATA and ATAPI devices, and offers a thin, small cable solution, as seen in the “SATA Data Cable” picture. This cable helps makes cable routing easier and offers better airflow in the computer compared to the earlier ribbon cables used with ATA drives.

SATA also supports external drives through External SATA more commonly known as eSATA. eSATA offers many more advantages compared to other solutions. For example, it is hot-swappable, supports faster transfer speeds with no bottleneck issues like USB and FireWire, and supports disk drive technologies (e.g., S.M.A.R.T.).

However, eSATA does have some disadvantages, such as not distributing power through the cable like USB, which means drives require an external power source. The eSATA cable also supports a maximum length of up to 2 meters. Because of these disadvantages don’t plan on eSATA becoming the only external solution for computers.

PCie - Originally known as 3rd Generation I/O (3GIO), PCI Express, or PCIe, was approved in July 2002 as a serial computer expansion bus standard. PCI Express was designed as a high-speed replacement for the aging PCI and AGP standards and is available in different formats. The data transmitted over PCI Express is sent over wires (called lanes) in full duplex mode (both directions at the same time). Each lane can transfer speeds around 250 MB/s and each slot can be scaled from 1 to 32 lanes. With 16 lanes, PCI Express supports a bandwidth of up to 4,000 MB/s.

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10
Q

STP designed for use outdoors or underground is called what?

A

Direct burial

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11
Q

If one end of an Ethernet patch cable is configured as T568B, the other end needs to be configured as _____.

A

T568B

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12
Q

DDR3 SODIMMs have ____ pins.

A

204

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13
Q

Multipart forms are used with this type of printer.

A

impact

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14
Q

Which service helps manage corporate applications on mobile devices?

A

Mobile application management (MAM)

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15
Q

Class C private IP addresses are in the ____ range.

A

192.168.0.0 to 192.168.255.255

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16
Q

The series of print jobs waiting to use the printer is called the _________.

A

print queue

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17
Q

The ___ protocol is used to send mail and operates on port ___.

A

SMTP, 25

SMPT - Simple Mail Transfer Protocol, SMTP is an Internet standard for the sending of e-mail messages over port 25. While it is mostly used for transfer from one mail server to another, some client mail applications use SMTP for relaying messages; whereas receiving happens via POP or IMAP.

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18
Q

Thunderbolt is a combination of which two technologies?

A

DisplayPort and PCIe

Displayport - is a digital audio and video interface created by VESA. Its connections come in two varieties: standard, (shown in the picture) and the smaller Mini DisplayPort. Despite the difference in size, both connection types transmit identical signals. These cables are used to a display device like a computer monitor or projector to a computer.

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19
Q

Two common types of internal expansion slots for laptops are ____ and ____.

A

Mini PCIe, M.2

PCI - peripheral component interconnect

M.2 - is a connection type specification for computer expansion cards, introduced in 2014. The two major types of M.2 devices are the SATA M.2 and the significantly faster (and more expensive) PCIe M.2.

M.2 is often used for storage devices, such as SSDs, and high-performance non-volatile memory storage, such as Intel Optane.

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20
Q

The functional components of a chipset are known as __________and __________.

A

Northbridge and Southbridge

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21
Q

A ______ is a device primary used for storage on a network.

A

fileshare (or file server)

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22
Q

_________________ drives can be inserted and removed without turning off the system.

A

Hot-swappable

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23
Q

The roaming list on a mobile device is established by what?

A

The PRL (preferred roaming list)

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24
Q

The most secure encryption protocol for 802.11 is ____.

A

WPA3

WI-FI protected access 3

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25
Q

In order to communicate on a network, TCP/IP hosts must have a unique _____ and valid _______.

TCP - Transmission Control Protocol, TCP is a standard that dictates how to establish and maintain a connection through which two programs may exchange data. Invented in 1978 and driven by Bob Kahn and Vint Cerf, TCP is a core component in the TCP/IP protocol, which dictates how information is sent over the Internet.

The IP (Internet Protocol) is the fundamental protocol for communications on the Internet. It specifies the way information is packetized, addressed, transferred, routed, and received by networked devices.

A

IP address, subnet mask

Subnet mask - a subnet mask is data used for bitwise operations on a network of IP addresses that is divided into two or more groups. This process, known as subnetting, divides an IP network into blocks of logical addresses. Subnetting can improve security and help to balance overall network traffic.

A common example of a subnet mask for class C IP addresses is 255.255.255.0, the default subnet mask for many computers and network routers. When applied to subnet, a subnet mask shows the routing prefix.

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26
Q

Three connector types for fiber-optic cable are ___, ___, and ___.

A

ST, SC, LC

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27
Q

The macOS proprietary crash screen is called what?

A

Pinwheel

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28
Q

If you want to plug your laptop into a power outlet in your car, you need a _________ power adapter.

A

DC

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29
Q

The component of a laptop’s video system responsible for sending the video signal is the ___.

A

Video card

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30
Q

What is another name for hard disk mirroring?

A

RAID 1

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31
Q

__________ and __________ modules both have 288 pins but are distinguished by the location of their keying notch.

A

DDR4, DDR5

DDR4 - double data rate four, DDR4 is a type of system memory known as SDRAM and was released in September 2014 as the successor to DDR3. DDR4 has bus clock speeds that range from 800 to 1600 MHz and range in storage capacity from 4 to 128 GB per DIMM. DDR4 is also more efficient at 1.2 V compared to DDR3’s 1.5 to 1.65 V range.

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32
Q

Inkjet and laser printers are examples of _______ because they receive their print job instructions one page at a time.

A

page printers

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33
Q

CPU cache is most commonly implemented using what type of memory?

A

Static RAM (SRAM)

SRAM is computer memory that requires a constant power flow to hold information. Power consumption varies widely based on how frequently the memory is accessed. Although quicker than DRAM, SRAM is more expensive and holds less data per unit volume. Therefore, it is more commonly used in cache and video card memory only.

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34
Q

Wireless networks use ____ to identify themselves.

A

SSIDs

SSID - service set identifier, SSID is a 32 alphanumeric identification given to devices on a wireless network. A device wanting to connect to a wireless network with an SSID enabled must have the same SSID to communicate. When connecting to a home network, you may see multiple SSIDs from your neighbor’s wireless routers.

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35
Q

When a Bluetooth network is created with a printer on the fly, what type of network is it?

A

ad hoc

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36
Q

TCP is a _______ protocol that operates at the ____ layer of the OSI model.

TCP - Transmission Control Protocol, TCP is a standard that dictates how to establish and maintain a connection through which two programs may exchange data. Invented in 1978 and driven by Bob Kahn and Vint Cerf, TCP is a core component in the TCP/IP protocol, which dictates how information is sent over the Internet.

A

connection-oriented, transport

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37
Q

Consistently light or faded characters on output from an impact printer likely indicates what?

A

The print ribbon is old and needs to be replaced.

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38
Q

To save heat, processors can use ____ to slow down and consume less energy.

A

Throttling

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39
Q

WPA2 employs what security method?

WPA2 (Wi-Fi Protected Access II) provides security and encryption for data transmissions and general computer connectivity. It is a more secure replacement for the original WPA. WPA2 was made available in 2004 and all network devices from 2006 and on are required to be WPA2 certified. Devices before 2006 may or may not be compatible with WPA2.

A

AES-CCMP

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40
Q

What is the third step in the best practice troubleshooting methodology?

A

Test the theory to determine the cause

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41
Q

What type of hypervisor is also referred to as a bare-metal hypervisor?

A

Type 1

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42
Q

A ____ server can block objectionable content from users.

A

proxy

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43
Q

Which type of DNS TXT record authenticates an email server via IP address?

A

SPF

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44
Q

A device that combines firewall, IPS, and antimalware software in one is called what?

A

Unified Threat Management (UTM)

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45
Q

What is the name of the consumable in a 3D printer that comes on a spool and needs to be replaced periodically?

A

filament

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46
Q

Two connector types used with twisted pair cabling are ____ and ____.

A

RJ-11 and RJ-45

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47
Q

Class B private IP addresses are in the ____ range.

A

172.16.0.0 to 172.31.255.255

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48
Q

What is a name for a legacy system that manages industrial processes such as manufacturing or HVAC?

A

SCADA

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49
Q

What is the fifth step in the best practice troubleshooting methodology?

A

Verify full system functionality and, if applicable, implement preventive measures

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50
Q

A firewall configuration where every computer is denied access except certain computers on a list is called a ___list.

A

White (or allow)

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51
Q

If when the computer is turned on, the fan spins but no devices seem to have power, which component is most likely at fault?

A

Power supply

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52
Q

As opposed to a WLAN, a Bluetooth network is referred to as a ____.

A

wireless personal area network (WPAN)

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53
Q

When troubleshooting and identifying the problem, what two things should you do?

A

Gather information from the user and inquire regarding environmental or infrastructure changes

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54
Q

What connector type provides power to an IDE hard drive?

A

Molex

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55
Q

Mini PCIe cards have ____ connectors.

A

52-pin card edge

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56
Q

What does RAID 0 not provide that other RAID levels do?

A

Fault tolerance

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57
Q

Name three places network scan services can send files?

A

Scan to email, scan to network folder (with SMB), scan to cloud

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58
Q

The language of communication spoken between computers on a network is called a _______.

A

protocol

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59
Q

What are the two socket types that require little to no force during CPU installation?

A

Zero Insertion Force (ZIF) and Land Grid Array (LGA)

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60
Q

What two things are combined in a hybrid drive?

A

A magnetic drive and a solid-state drive

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61
Q

Unexpected shutdowns, system lockups, or continuous reboots are most often caused by which hardware components?

A

Motherboard, CPU, or RAM

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62
Q

__________ is essentially software implemented in hardware.

A

Firmware

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63
Q

A paper jam in an inkjet printer is usually caused by what two things?

A

Worn pickup rollers or the wrong type of paper

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64
Q

Two types of devices used to keep computer components cool are __________ and __________.

A

heat sinks, cooling fans

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65
Q

A DB-9 connector is found on which type of cable?

A

Serial

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66
Q

Two analog video connectors are ___ and ___.

A

VGA and DVI-A

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67
Q

DNS server records for IPv4 and IPv6 hosts are ____ and ____.

A

A and AAAA

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68
Q

Name three types of internal hard drive cables.

A

SATA, IDE (PATA), and SCSI

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69
Q

A passive connectivity device that amplifies a signal is called a ______.

A

repeater or active hub

70
Q

A ____ server provides IP configuration information to clients on the network.

A

DHCP (Dynamic Host Configuration Protocol)

71
Q

Unevenly spaced characters in output from an impact or inkjet printer could indicate what?

A

A problem with the stepper motor

72
Q

How many pins are on a standard (Type-A) HDMI connector?

A

19

73
Q

Where is the boot sequence stored in the computer?

A

BIOS/UEFI settings

74
Q

What is a network dedicated to storage devices called?

A

storage area network (SAN)

75
Q

If the video on a laptop is not working, what should you should plug in?

A

An external monitor

76
Q

Class A IP addresses will have a first octet of between ____ and ___.

A

1 and 126

77
Q

The CPU feature that allows for multiple operating systems to run at once is called what?

A

Virtualization (or virtual technology)

78
Q

What tool can be used to discover wireless network traffic?

A

A Wi-Fi analyzer or wireless locator

79
Q

Firewalls filter packets based on a set of rules called _____.

A

an ACL (access control list)

80
Q

____ is the form factor designed for laptop expansion devices and small hard drives.

A

mSATA

81
Q

DHCP uses ports ____ and _____.

A

UDP port 67 and UDP port 68

82
Q

Which TCP ports are used for unsecure and secure POP3?

A

110 and 995, respectively

83
Q

How do you fix a swollen battery on a mobile device?

A

Replace it

84
Q

The last step in the EP imaging process is____.

A

cleaning

85
Q

Copying data, such as calendars, contacts, photos, and music, between a computer and a mobile device is referred to as what?

A

Synchronization

86
Q

The add-on card that allows your computer to project on a monitor is called what?

A

Video card

87
Q

A simple hardware device that allows for longer cable runs is called a(n) ________.

A

Repeater or extender

88
Q

Which TCP ports are most commonly used for unsecure and secure SMTP over SSL?

A

Port 25 and port 465, respectively

89
Q

When using the troubleshooting best practice methodology, what should you always consider?

A

Corporate policies, procedures, and impacts

90
Q

Two common types of laptop displays are ___ and ___.

A

LCD, OLED

91
Q

The network connectivity device that can connect multiple networks to each other is a ______.

A

router

92
Q

What is the first step in the best practice troubleshooting methodology?

A

Identify the problem

93
Q

A 10BaseT network uses _____ cabling and can transmit data at _______ (speed).

A

twisted pair (or UTP), 10 Mbps

94
Q

What are the three components of an LCD?

A

Inverter, screen, and backlight

95
Q

How many more pins does a dual-link DVI-D connector have than a single-link DVI-D connector?

A

6

96
Q

TCP/IP is based on the ______ model.

A

United States Department of Defense (DoD)

97
Q

What type of cloud is completely owned by a company like Google but used by business clients?

A

Public

98
Q

DDR4 and DDR5 DIMMs have how many pins?

A

288

99
Q

What step of the EP imaging process uses a laser to discharge selected areas of the photosensitive drum, thus forming an image on the drum?

A

exposing

100
Q

Name six types of data that get synchronized between a mobile device and a desktop.

A

Contacts, applications, email, pictures, music, videos, calendar, bookmarks, documents, location data, social media data, E-books, and passwords

101
Q

The first step in the EP printing process is ______.

A

processing

102
Q

The method that translates between private nonroutable IP addresses and public IP addresses is ____.

A

network address translation (NAT)

103
Q

What in the name of a Blu-ray disc indicates that it can be rewritten multiple times?

A

BD-RE

104
Q

Which system component is most likely to overheat?

A

CPU

105
Q

Name three of the available memory-card formats

A

SD, micro-SD, mini-SD, xD, and CF

106
Q

What is the function of the corona assembly?

A

The corona assembly gets the toner from the photosensitive drum onto the paper.

107
Q

What is the difference between USB 3.1 and USB-C?

A

USB 3.1 is a standard, and USB-C is a connector type.

108
Q

Two examples of 4G technology are _____ and ______.

A

WiMAX, LTE

109
Q

The service that formats jobs for the printer is called the ________.

A

print spooler

110
Q

Order these from slowest to fastest: SAS-3, IDE, SATA 3.0

A

IDE (100 Mbps), SATA 3.0 (6 Gbps), SAS-3 (12 Gbps)

111
Q

With EP imaging process laser printers, the laser discharges the charged photosensitive drum to ____________________ VDC.

A

−100

112
Q

What hardware tool is used to trace cables through a wall?

A

Toner and probe

113
Q

To use a wireless network, clients must connect to what type of device?

A

wireless access point or wireless router

114
Q

Name one of the common rotational speeds of a magnetic hard drive.

A

5400 rpm, 7200 rpm, 10,000 rpm, and 15,000 rpm

115
Q

_____ is a term that refers to a 32-bit Intel CPU architecture.

A

x86

116
Q

Smoke or a burning smell is most likely the fault of which component?

A

Power supply

117
Q

The cable type with the longest range is _____.

A

fiber-optic

118
Q

What tool is used to test a network card, without using a network cable?

A

Loopback adapter or plug

119
Q

Name two ways you can manually configure your laser printer’s IP address?

A

Through the control panel on the printer and using management software on your computer

120
Q

A card with expansion slots on it that installs into a motherboard is known as a(n) __________ card.

A

riser

121
Q

The database containing information the DHCP server gives to clients is called what?

A

scope

122
Q

APIPA addresses are in the ____ range with a subnet mask of ___.

A

169.254.0.0 to 169.254.255.255, 255.255.0.0

123
Q

Where is the Wi-Fi antenna typically found in a laptop?

A

In the display

124
Q

The wireless networking standard 802.11n operates at ____ (frequency) and supports _____ (speed).

A

2.4 and 5GHz, up to 600 Mbps

125
Q

The process that an inkjet printer goes through after installing a new print cartridge is called ________.

A

printhead alignment

126
Q

UTP cable has a maximum segment length of _____.

A

100 meters

127
Q

What type of device provides network connections through an electrical outlet?

A

Ethernet over Power

128
Q

Which TCP ports are used for unsecure and secure IMAP?

A

Port 143 and port 993, respectively

129
Q

The ___ protocol is used to retrieve mail and operates on port ___.

A

IMAP, 143 or POP3, 110

130
Q

What technology allows pairing of mobile devices and, on occasion, the ability to transfer files between them?

A

Bluetooth

131
Q

If all computers on the network are in the same office, then the office is a ______.

A

local area network (LAN)

132
Q

What is a configured range of available IP addresses on a DHCP server called?

A

Scope

133
Q

ATX and ITX are examples of what?

A

motherboard form factors

134
Q

The seven steps in the EP printing process, in order, are ______.

A

processing, charging, exposing, developing, transferring, fusing, and cleaning

135
Q

The wireless networking standard 802.11a operates at ____ (frequency) and supports _____ (speed).

A

5 GHz, 54 Mbps

136
Q

______ are examples of print communication languages.

A

Printer Control Language (PCL), PostScript (PS), and Graphics Device Interface (GDI)

137
Q

Which troubleshooting device can help determine problems during the boot process?

A

POST card

138
Q

What is the name of the network type that is segmented using a managed switch?

A

VLAN

139
Q

The address fe80::/10 is an example of an IPv6 _____ address.

A

link-local

140
Q

To secure a laptop from theft, use a _____.

A

Cable lock (or physical laptop lock)

141
Q

When configuring an Internet email account on a mobile device, what are the standard pieces of information required?

A

Username and password, outbound mail server and port (often based on secure SMTP), and inbound mail server and port (often based on secure POP3 or secure IMAP4)

142
Q

Ethernet uses _____ to send information on the network.

A

CSMA/CD (Carrier Sense Multiple Access with Collision Detection)

143
Q

Which voltage is applied to the paper to transfer the toner to the paper in an EP process laser printer?

A

+600VDC

144
Q

RAID 5 requires a minimum of how many hard drives?

A

3

145
Q

The diagnostic routine built into the BIOS is called the _______.

A

Power-on self-test (POST)

146
Q

What should you apply between the CPU and heat sink to avoid overheating?

A

thermal compound, thermal paste, thermal pads, or thermal gel

147
Q

What is the maximum speed of USB 3.0?

A

5 Gbps

148
Q

What technology is built into hard drives to detect problems?

A

S.M.A.R.T.

149
Q

Using an employee’s physical ID to authenticate to a printer is called what?

A

badging

150
Q

Which metric should be used to ensure that the PSU can power all components?

A

Wattage rating

151
Q

A DVD-R SS, DL has how much capacity?

A

8.5 GB

152
Q

The four common types of broadband are _______.

A

DSL (Digital Subscriber Line), cable, satellite, and fiber-optic

153
Q

The e in eSATA stands for ______.

A

external

154
Q

The part of the LCD that is responsible for providing enough light is called the ____.

A

backlight

155
Q

If a laptop will not power up on battery power, you should try _____.

A

plugging it into an AC adapter

156
Q

Technology that allows for electricity to be supplied over network cables is called ______.

A

Power over Ethernet (PoE)

157
Q

A RADIUS server is an example of what type of server?

A

Authentication

158
Q

Vertical white lines on the output of a laser printer are caused by what?

A

Foreign matter (more than likely toner) caught on the transfer corona wire

159
Q

Which protocol in TCP/IP is responsible for resolving IP addresses to MAC addresses?

A

ARP (Address Resolution Protocol)

160
Q

To communicate on a TCP/IPv4 network, which two things do you need?

A

A unique IP address and a valid subnet mask

161
Q

What technology is built into hard drives to detect problems?

A

S.M.A.R.T.

162
Q

The ability to access extra cloud resources quickly is called what?

A

Rapid elasticity

163
Q

DDR4 and DDR5 DIMMs have how many pins?

A

288

164
Q

With EP imaging process laser printers, the laser discharges the charged photosensitive drum to ____________________ VDC.

A

−100

165
Q

Name three types of internal hard drive cables.

A

SATA, IDE (PATA), and SCSI

166
Q

STP designed for use outdoors or underground is called what?

A

Direct burial

167
Q

Which TCP ports are most commonly used for unsecure and secure SMTP over SSL?

A

Port 25 and port 465, respectively

168
Q

If when the computer is turned on, the fan spins but no devices seem to have power, which component is most likely at fault?

A

Power supply

169
Q

Which TCP ports are used for unsecure and secure IMAP?

A

Port 143 and port 993, respectively

170
Q

Two examples of 4G technology are _____ and ______.

A

WiMAX, LTE

171
Q

The four common types of broadband are _______.

A

DSL (Digital Subscriber Line), cable, satellite, and fiber-optic