Study Guide CH. 1-4 Flashcards
surveys
regular inspections performed in facilities to make sure they are following state and
federal regulations
Culture change
the process of transforming services for elders so that they are based on the values
and practices of the person receiving care
Nursing Assistant (NA)
performs assigned tasks, such as measuring VS, providing personal
care, and reporting observations to other team members
Licensed Practical Nurse
licensed professional who has completed one to two years of education and is able to administer medications and give treatments
Physician or Doctor
diagnose disease and prescribes treatments
Physical Therapist
develops treatment plans to increase movement, improve circulation,
promote healing, reduce pain, prevent disability, and regain mobility
Speech-Language Pathologist
identifies communication disorders and creates a care plan, as well as teaches ways to help the resident improve or overcome speech problems
Registered Dietitian
assesses a resident’s nutritional status and develops a treatment plan that may include creating special diets
Activities Director
plans activities to help residents socialize and stay mentally and physically active
Assistant Director of Nursing
assists the DON with management of the nursing staff
Chain of command
describes the line of authority within a facility
Staff Nurses
provides nursing care as prescribed by a physician
Duties of NA
Bathing residents, Assist with grooming tasks, Help residents with elimination needs, Assist with range of motion exercises and ambulation (= walking), Transfer residents from bed to chair or wheelchair, Measure vital signs, Assist with meals, Help residents dress and undress, Give back rubs, Help with mouth care, Make and change beds, Keep living areas neat and clean, Care for supplies and equipment
Honest
being truthful
NA is NOT allowed to…
Insert or remove tubes, Give tube feeding, Change sterile dressings, Give medications
Conscientious
being guided by a sense of right and wrong
Dependable
getting to work on time and doing assigned tasks skillfully
Patient
not losing one’s temper easily, not acting irritated or annoyed, not rushing residents
Unprejudiced
giving the same quality of care regardless of age, gender, sexual orientation, religion,
race, ethnicity, or condition
NA personal grooming habits
NAs must always be in uniform, have their nametag on, and wear the appropriate shoes. Hair must be pulled up away from the face. They must be clean, free of odors, and appropriately groomed. Uniform should fit properly, be free of wrinkles, and clean
Tolerant
respecting others’ beliefs and practices and not judging others
Ethics
tell people how they should behave/act or what they should do
Law
tell people what they must do; standards set forth by the government
Neglect
failure to provide needed care that results in harm
Abuse
purposeful mistreatment that causes physical, mental, or emotional pain or injury
Assault
a threat resulting in a person feeling fearful that he or she will be harmed
Battery
intentional touching of a person without their consent
Domestic violence
physical, sexual, or emotional abuse by spouses, intimate partners, or family members
Involuntary seclusion
separation of a person from others against the person’s will
False imprisonment
unlawful restraint that affects a person’s freedom of movement
Workplace violence
abuse of staff by other staff members, residents, or visitors
Verbal abuse
spoken or written form of abuse
Financial abuse
improper or illegal use of a person’s money, possession, property, or other
assets
Physical abuse
causes harm to a person’s body; examples are slapping, hitting, biting, tripping
Sexual abuse
forcing a person to perform or participate in sexual acts against his/her will
Sexual harassment
unwelcome sexual advances or behavior
Substance abuse
repeated use of legal or illegal drugs, cigarettes, or alcohol
Mandated reporter
people who are legally required to report suspected, observed, or
witnessed abuse or neglect
Ways to promote resident’s rights
Never abuse, Call by preferred name, Involve resident in planning care, Explain procedure, Do not expose resident unnecessarily, Knock and ask permission before entering room, Do not accept gifts, Do not look through res belongings
Ways to protect resident’s rights
Never abuse or neglect resident, Call resident by name they prefer, Explain procedure before performing it, Respect refusal of care, Be truthful when documenting, Knock and ask permission before entering room, Respect personal possessions, Report disputes
Communication
Process of exchanging information with others
What happens when a complaint is made against the NA?
the facility will suspend the NA and report them to the state agency
Steps to communicating:
- Sender sends message
- Receiver receives message
- Feedback is provided by receiver
Verbal communication
use of words, spoken or written
Nonverbal
communicating without words; using body language
Cultural diversity
different groups of people with varied backgrounds and experiences living
together in the world
Objective data
Signs, Based on what a person sees, hears, touches, or smells; collected by using the senses, EXCEPT taste
Subjective data
Symptoms, Based on what resident reports; collected info may or may not be true
Barriers to communication & ways to communicate better
Don’t use cliches, slang, profanity, or medical terminology
Avoid asking residents “Why” questions
Use open-ended questions instead of yes/no questions to get more info
Difficulty seeing, hearing, understanding
Res speaks different language
Changes to report immediately
Falls; chest pain; change in mental status; loss of consciousness; bleeding; swelling; high fever; difficulty
breathing
Call lights
resident’s way to communicate with staff
Always answer call lights immediately – never ignore call lights; make sure call light is in easy reach before leaving room
