Study Guide

Question 1

Law

Answer 1

A rule of contact or action prescribed or formally recognized as binding or enforced by a controlling authority, such as local, state, and federal governments

Question 2

Ethics

Answer 2

Standards or behavior based on concepts of right and wrong

Question 3

Criminal law

Answer 3

Crimes against the state such as felony or misdemeanor

Question 4

Civil law

Answer 4

Crimes against the person such as tort which can be intentional or unintentional

Question 5

Tort

Answer 5

A civil wrong committed against a person or property that causes physical injury or damage to someone’s property or that deprive someone of his or her personal liberty and freedom

Question 6

Types of tort

Answer 6

Intentional: assault, battery, deformation, false imprisonment, healthcare fraud and abuse, invasion of privacy. Unintentional: negligence

Question 7

Assault

Answer 7

A threat or attempt to injure

Question 8

Battery

Answer 8

The unlawful touching of another person without consent (patients must give consent for any care and can refuse care)

Question 9

Defamation

Answer 9

The act of damaging a person’s reputation by making public statements that are both false and malicious

Question 10

Consent

Answer 10

The patient has given permission. Minors: emancipated, contraception, STI, drug or alcohol addiction treatment. Minors need consent from their parents

Question 11

Legal documentation

Answer 11

Physician orders for life-sustaining treatment, advanced directives, durable POA, living will

Question 12

Types of contracts

Answer 12

Expressed and implied

Question 13

Federal legislation affecting healthcare

Answer 13

HCQIA,FCA, 0SHA, HIPAA

Question 14

Ergonomics

Answer 14

The study of the way people work

Question 15

Biohazardous waste

Answer 15

Waste products with blood, blood products, or other products that may be contaminated with blood-borne pathogens (A risk to human health or the environment)

Question 16

Effective writing

Answer 16

Clear and concise language, the active voice and appropriate style. Before you write: know your audience, what’s the purpose, be concise, don’t use unnecessary words, show clarity, Be polite and courteous, check spelling and grammar

Question 17

Medical office documents and correspondence (letters)

Answer 17

Referrals, scheduling/canceling/rescheduling, instructions for labs/procedures, Results of the lab/imaging/procedures, billing/insurance, practice letters

Question 18

Business letter

Answer 18

• letterhead
• dateline
• inside address
• attention line
• salutation
• subject line
• body
• complimentary
• closing
• signature block

Question 19

Invoice

Answer 19

A listing of products or services rendered that is used when billing for that product or service

Question 20

Statement

Answer 20

Similar to an invoice; a summary of total amounts owed, including outstanding charges as well as payments received for services provided by the office

Question 21

SBAR

Answer 21

S: situation (what is happening at the present time?)

B: background (what are the circumstances leading up to this situation?)

A: assessment (what do I think the problem is?)

R: recommendation (what should we do to correct the problem?)