Study Guide Flashcards
Phoenix is part of union local number _____
493
What is the fire chief’s name?
Kara Kalkbrenner
Day that Kara Kalkbrenner became Fire Chief
November 12, 2014
How many square miles is the city of Phoenix?
520
How many fire stations does PFD have?
58
How many regional partners does PFD have?
27
How many Residents in the city of Phoenix?
1.5 million
The year the inaugural strategic plan was implemented in response to the challenges brought by the recession
2007
The six strategic initiatives
- Comprehensive training and development
- Technology and communications
- assess and prioritize fire department programs and needs
- Management of Human Resources
- Analysis and Management of data
- Emergency service delivery and deployment
The five most important focus areas for the Phoenix firefighter
Safety Teamwork Professionalism Respect Personal development
The four pitfalls or traps firefighters can fall into
Over-confidence
Feedback
Past practices
Ego
When we become so overconfident that we feel as though we know everything and don’t need to learn anymore we simply _______
Stagnate
______ is the key to tempering confidence and preventing arrogance
Humility
The pitfall that ties into the other three pitfalls
Ego
Minimum response times are set by NFPA _____, which specifies that we must reach an emergency within ____ minutes of dispatch, _____ of the time
1710
5
90%
In fiscal year 2014-2015, Phoenix firefighters responded to ________ emergency dispatches.
186,594
Gas powered saw primarily used for cutting ventilation holes in wooden roofs. These saws are carried on ladder trucks, ladder tenders, and squad companies.
Chainsaw
Lunch or dinner. $13-$15 at the beginning of the day
Chow
Group of firefighters assigned to the same apparatus or station
Crew
Anyone the fire department comes in contact with either directly or indirectly
Customer
Piece of fire apparatus that carries hose, water and a pump. All of these have ALS capabilities
Engine company
Cement area outside at the training academy where most hands-on training occurs.
Grinder
Clinic run by the PFD that provides medical exams, fitness and evaluations,
Industrial injury management, infectious exposure management and many other medical services to firefighters from across the valley.
Health center
Fund created at every fire station and at the academy to buy snacks, condiments, cable TV, newspaper, coffee, etc. typically $10 per pay period
Kitty
Saw carried on all ladder trucks, ladder tenders, and squad companies. Gas powered circular saw used for forcible entry, extrication and ventilation. Has wood, metal, and masonry blades
K-12 saw
The task of connecting fire hose to a fire hydrant as the engine is driven closer to the fire
Lay a line
How many gallons carried by PFD apparatus
500
Comprehensive program that may be accessed by any fire department member to provide short term counseling and help in times of need
Members assistance program (MAP)
A fire hydrant
Plug
The team each recruit is assigned to while in the academy. Usually consists of 4-6 recruits and one RTO
Recruit engine company
PFD ranks, in order
Firefighter Engineer Captain Battalion/division chief Deputy chief Assistant chief Executive assistant chief Fire chief
PFD is organized into these 5 sections
Human resources Training Operations Public affairs Fire prevention
The _____ directly manages the department’s budget and emergency transportation services
Fire chief
Responsible for billing and collecting for the department’s ambulance services
Emergency transportation services (ETS)
The ____________ regulates all ambulances in the state and set the billing amounts
State of Arizona department of health services
The _____ manages the public affairs section and the health and wellness center
Executive assistant chief
The _____, formerly known as Phoenix fire network (PFN), is the departments television network
Fire training support unit (FTSU)
The two year contract that spells out the wage and benefits package for PFD
Memorandum of Understanding (MOU)
The three divisions of human resources
Personnel, payroll, and technical services
Battalion training is done primarily by battalion __ in conjunction with the command training center
8
The divisions of training
command center and TA
Special operations
Urban search and rescue (FEMA) team Arizona task force 1
Emergency medical services
Resource management
PFD manages a fleet of over ___ vehicles
400
The divisions of operations
South shift command
Aviation
The 5 fire districts
Safety
This division of training insures proper staffing throughout the city
South shift Command
Each district has a deputy chief that supervises ______ battalion Chiefs
3-6
Manages emergency response staffing office and battalion 1
Central fire district
Manages battalions 2, 7 and the paradise valley stations
East fire district
Manages battalion 3 and battalion 8
West fire district
Manages battalions 4 and 6
North fire district
Manages battalion 5
South fire district
Responsible for all aspects of emergency response at Phoenix Sky harbor airport
Aviation
_____ cities are part of the regional dispatch system
23
Phoenix metropolitan area covers _____ plus square miles, with over ______ dispatches annually
2000
444,000
What is the name of PFD current union president?
Steve Beuerlein
The divisions of fire prevention
Fire prevention
Special hazards unit
Homeland defense bureau
Fire investigation
Fire investigators are trained and certified as _____
Specialty peace officers
The RBO process allows room for differing opinions without inviting disrespect or unhealthy politics. The end result is PFD is a fair, effective organization with “______” from all members, no matter what rank or position.
Buy in
Spend a day walking around PFD buildings and you’ll hear this a lot
“We just work it out”
In the late 1970’s and 80’s Phoenix police officers were paid at a rate _____ higher than firefighters.
17%
When the city refused to create parity between police and fire, local 493 created a campaign on tv, radio and newspaper called ________
“Firefighters make house calls”
Who was local 493 president back in 1984?
Pat Cantelme
Federal mediator who had worked with the city during its contract negotiations with firefighters back in 1984
Sam Franklin
The city where RBO meetings are held and the first RBO showdown was held in this specific place
Flagstaff
Little America hotel
The first RBO meeting went on for ____ days
3
The action plan in the RBO process addresses one of two possibilities, either_____, or _______
1) implement a solution that has been agreed to
2) set up specific steps that labor and management will take to come close to an agreement
Here’s how the action plan worked back then and still works today
- a committee is formed for each issue
- the committee is co-chaired by one person from labor and one from management
- committee members are chosen in equal numbers on both sides
- specific timelines are set up
- meet quarterly and report back to group at annual meeting
Until the next RBO meeting in flagstaff, the action plans are a “_________”
Work in progress
What’s the “magic dust” that protects relationships in the RBO process?
Don’t sacrifice a relationship for an outcome
Understand that conflict will occur and use the process to change the process
Take care of problems when they are small. Call first and talk to each other before you make a big deal out of a conflict
As the action plan committees make their presentations, and as the discussion goes forward,
You notice a few key phrases and concepts that come up again and again
Put the members first
Share the credit
Share the work
What is the subtle message in the committee process that involves change?
If you want to see change,
Participate
Who were the subsequent fire chiefs following Alan Brunacini?
Bob khan, billy shields and Pete Gorraiz
The city has won many awards and honors, including the prestigious ____________
Award for being the best run city government in the world
Carl Bertelsmann
A confidential resource for fire service members to obtain mental,
Emotional, and physical support
Www.firestrong.org
602-845-FIRE (3473)
List the 8 cornerstones of The PFD philosophy and culture
1) make the commitment
2) be accountable
3) be self-disciplined
4) be a good supervisor
5) be a responsible leader
6) the RBO process and the PFD way
7) support our members’ wellness needs
8) maintain a positive environment
The PFD has outlined four behaviors that are to be practiced by all members. They are:___________
- consideration
- discretion
- acceptance
- unity
PFD was established in _____
1886
The Phoenix firefighters standard of customer service
To consistently provide the highest level of internal and external customer service
The fire service joint labor management wellness/fitness initiative consists of five main areas of focus
Medical, fitness, rehabilitation, behavioral health, and data collection
A recent survey by the Miami Dade county fire rescue department revealed that _____ of their members were reporting current low back pain. In addition, ____ of members reported a past medical history of low back pain
55%
86%
In 1999 low back injuries and other sprains and strains accounted for over 50% of total injuries. Firefighter injuries caused ____ lost work hours per 100 workers
9,597
The four areas of focus for recruit training are
Safety
Technical skills
Wellness for life
Critical thinking
Messages may be received for recruits in the office, _______, for referral to recruits
602-262-6393
The principle that a person can report to only one supervisor
Unity of command
The number of personnel one individual can effectively manage. Usually 3-7 firefighters
Span of control
Division of labor is necessary in the fire service for the following reasons:
To assign responsibility
To prevent duplication of effort
To make specific and clear cut assignments
A guide to decision making within an organization
Policy
A kind of formal communication that is a detailed guide to action
Procedure
NFPA ____, standard on fire department occupational safety and health program
1500
Temperature range during flashover
900-1200
Ignition temperature of carbon monoxide
1128
Heat release from a fully developed room at flashover can be on he order of ______ kW or more
10,000
A Phoenix firefighter must possess many critical qualities in order to be successful throughout a long career. It is a unique calling that entails _____, dedication, and ______
Selflessness, skill
The career of a Phoenix firefighter involves much more than fighting fire. We are a _______ driven organization.
Customer service
Training is an integral part of our career. It never stops. Our firefighters are expected to be lifelong learners, constantly striving to improve _____ and professionally
Personally
Safety is a very high priority in the PFD. Firefighting can be a very dangerous profession and the PFD has been a leader in this area for over ___ years
37
The risk management plan
- we will begin each response under the assumption that Within the incident are savable lived and property
- we will risk out lives a lot in a calculated manner to save savable lives
- we will risk our lives a little in a calculated manner to save savable property
- we will not risk anything for lives and property already lost
Each member of the department is a significant part of a larger team. In the fire service rarely, if ever, does anyone work completely _____ of
The other members of the department
Independent
Like a sports team, each member of the team needs to take personal responsibility to increase their _____, skills and abilities. Doing so increases _____ of the team as a whole and provides for like better outcomes when the team is called to action
Knowledge, strength
There are times when individuals and crews are called to the scene of larger incidents like a structure fire. These smaller teams of crews must then _____ integrate into a now larger team to accomplish the goals of the department when dealing with these larger incidents
Seamlessly
Professionalism should be on display at all times while working for the PFD. Bring professional actually ties into each of the other four areas defined here. Specifically if you are the ____ professional at your job then you and the company you work for will be successful and respected
Consummate
Having an accident with these rigs can cause significant damage and injury. Members must understand how to drive _____at all times. It is difficult to help others if having an accident caused you to become part of the problem. These apparatus are very expensive and _____ should expect that we will care for them in a professional manner.
Professionally, taxpayers
It has been said that a professional is only as good as his/her _____
Tools
As members of the department we must understand that we are called upon to respond to a wide variety of incidents varying in severity from structure fires, cardiac arrest, _____, technical rescue, ______, and difficulty breathing to ________, social issues, alarm malfunctions and lift assists.
Drowning
Hazardous materials
Minor cuts and bruises
Each crew is encouraged to do the things necessary to increase crew _____ and ______ levels
Continuity
Skill
Although these members don’t respond to calls for service by the public they are essential to the _____ section and their ability to do their job
Operations
Prejudgment and unsubstantiated perceptions of other people should be avoided and will only contribute to ____ the organization
Denigrating
Every person has strengths that we should utilize for the ____ of this department
Betterment
As a new member entering this organization it is important to remember that respect, by human nature, is not something that is _____ given. Respect is earned and you must understand that you begin to build your _____ and earn respect starting day one.
Automatically
Reputation
The facilities that the taxpayers provide for us run into the _____ of dollars to build, maintain, and repair. It is every members responsibility to care for these facilities and take pride in ownership. The stations are designed and built to last a minimum of ____ years.
Millions
50
When there are economic downturns there is little money to continue on that road. That being said, it is _____ on the members to take care of what we have. Just like your own car the better you care for and maintain it the longer the car will last.
Incumbent
The department began by only providing firefighting and over the years we have developed into a department that not only fights fires but…
Prevents fires, provides emergency medical services, hazardous materials response, technical rescue, homeland security, urban search and rescue, public education, crisis response, aircraft fire rescue and more
Phoenix fire department members wear many ___ as we respond to a wide variety of emergencies and other calls for assistance.
Hats
Taking classes, attending training and drills are other ways to develop yourself, learn new things and ___ your skills.
Hone
Preparing for and participating in promotional opportunities is another ____ way to increaSe your personal development. Preparing for these opportunities will require many hours of _____ and the taking of college level courses to be able to compete for the promotions.
Excellent
Self-study
Developing yourself _____, emotionally, and ______ are also very important aspects in your career and life development. A career in the fire service is ______ and at times emotionally demanding.
Physically
Psychologically
Physically
While being confident in and of itself can be a good trait especially for a firefighter there is a fine line between being confident and being over-confident and therefore being perceived as _____ and acting as if you have arrived.
Arrogant
Feedback is a very necessary thing to have. Feedback must be _______ meaning members must not only give feedback but must be willing to receive it as well.
Bi-directional
The pitfall with positive feedback comes when the giver is providing the positive feedback because they believe it is what the other person wants to hear. Doing this is simply lying to _____ someone else and can build _____ within an organization.
Placate
Resentment
_____ feedback can give the receiver a sense of ____ on the part of the sender. There are usually both positive and /or negative things that can be pointed out.
Neutral
Apathy
Traditions in the fire service are in many cases very set and firmly ____ in our culture. Traditions are usually viewed as good things but, when a tradition comes up against current issues and ____ within society the tradition can get us into trouble.
Entrenched
Rules
Typically in an organization when a member steps outside of the accepted norms for behavior they will subsequently suffer some consequence as a result of the action. In the past a major factor in determining the type and severity of the discipline was “____” or how the department treated similar _____.
Past practice
Infractions
Ego is the Latin word for ___, ___, or ____
Self
Self esteem
Self importance
_____ are often those who are over confident and therefore fall prey to all of the problems associated with over confidence as described earlier in this document. They also have the same problems with accepting feedback and critique of their performance and those associated problems.
Egotists
The Phoenix Fire department is a community based organization with nearly _____sworn and civilian members.
Two thousand
In response to the challenges brought by the recession, our administration and union worked together to identify _____, more creative ways to operate.
Leaner
____ remains the key reason why the RBO process continues to work today.
Protecting the relationship
_____ and ________ are responsible for informing, educating,
And training Phoenix Fire department members and the general public.
This is accomplished through the ____.
Public affairs
Community involvement
Public information officer (PIO)
The FTSU produces air shows covering training,
News, and critiques of noteworthy incidents. The content airs on _____.
Cox cable
The health and fitness division operates a full time health center to provide mandatory annual medical exams, injury evaluation, and occupational medical support. It also operates a wellness center to assist fire department personnel with many “______” issues.
Quality of life
______ coordinates the labor/management negotiations process. This group represents the city and the department when negotiating a new contract with the department’s various unions the largest of which is the international association of firefighters local 493.
Human resources
The _____ division of human resources manages recruitment, outreach programs, and the promotional processes for engineer, captain, and battalion chief.
Personnel
_______ is responsible for the purchase, testing and maintenance of the department’s computers, gps systems, radios, mobile computer terminals, dispatch systems, and phones.
Technical services
Special operations manages two major types of day-to-day specialty response. These are _____ response and _______.
Hazmat response
Technical rescue
Technical rescue covers……
Confined space rescue Swift water Heavy rescue High angle rescue Tree rescue Trench rescue
______ is responsible for the continuing education training for all of the department’s paramedics and emergency medical technicians as well as the initial training program for paramedics.
Emergency medical services
_________ manages the purchasing and warehousing of commodities for the department. They care for services such as providing protective clothing, purchasing and warehousing all supplies and commodities, researching new products and providing mail and photocopy services
Resource management
Purchasing and warehousing processes all fire department purchasing requests. The staff utilizes standing contracts or _______ purchase orders to procure supplies. The city’s ______ purchasing department processes larger purchases
Internal
Centralized
________ designs, coordinates, builds and maintains all of the Phoenix Fire department facilities. With about 58 fire stations and various other buildings spread over 520 square miles, this is a critical task.
Facilities management
_________ provides for the purchase, outfitting, servicing, repair and fuel for every piece of apparatus utilized by the department
Fleet management
___________ is responsible for emergency response throughout the city and valley. Although they may fill the role of incident commander at certain incidents they typically provide overall direction for major Incidents by filling the role of _________
South shift command
Senior advisor
Safety works with operations to provide the following services:
Risk management planning; station, equipment and facility inspections; accident analysis and safety training.
Through automatic aid agreements, Phoenix dispatches for ___ valley fire departments, plus has additional automatic aid agreements for ____ more
Departments through a CAD interconnect system. There are mutual aid agreements In place for an additional __ departments.
23
4
7
The _____ group review plans, inspect fire protection equipment, and approves construction features for new commercial and residential construction
New construction
Benefits of RBO process
Members gain because they’re involved in the solution and can personally create change
Management gains because they get “buy-in” from the members
Conflict occurs, but it is handled respectfully
A culturally diverse and ______ workforce helps create a more flexible fire department through exposure to new ideas, different ways of working and making _______.
Representative
Decisions
The required job skills of the modern firefighter are _____. In one shift, today’s firefighters may extinguish fires,
Mitigate a hazardous materials incident, provide emergency medical care to an adolescent victim, and support a grieving spouse of a dying patient.
Complex
The PFD way incorporates the values of service excellence, safety, ____, professionalism, ______, teamwork, and respect.
Integrity
Communication
Phoenix has been designated “best-managed city” by ______.’ The _________ league has selected Phoenix as an “All-America City” five times.
Governing magazine
National civic
The fire service has a rich and proud culture and tradition. New members of the Phoenix Fire department benefit from the ____ of seasoned members.
Mentorship
The standards and expectations in this document, although ____, are reasonable and aligned with city of Phoenix administrative regulations and our own management procedures.
Philosophical
We are a professional fire department that delivers consistent, safe, quick, high quality emergency response and ______ services.
Ancillary
We take our commitment to our community, the city of Phoenix, local 493 and to the department seriously. We challenge ourselves to improve our service delivery by asking, “_______?”
How can we do better
We are expected to follow the Phoenix fire department standard of customer service: ______
To arrive with a positive attitude and deliver fast, safe, professional service.
Our diverse membership is the most important resource and foundation of the department. ______ of any kind is not tolerated in the Phoenix fire department.
Prejudice
Our differences are considered an asset as long as behavior, appearance and job performance is aligned with our rules, regulations and departmental culture. A professional does not let _______ become a job distraction.
Individualism
When we become public servants and join the department, we give up the freedom to behave in an independent manner. Our regard in the community can be ______ by the actions of just one member, and those consequences will be felt by all members.
Tarnished
Corrective ____ action is only considered for serious violations or when progressive actions have not been effective. It is the PFD way to employ 2nd chance management designed to return a member to positive and productive behavior.
Punitive
Misconduct or poor performance should be identified before a solution is developed. In other words, supervisors will avoid the “_______” approach in favor of a standard problem-solving approach to discipline.
Ready-fire-aim
Supervisors are good listeners and are able to hear what someone means as well as what someone says. Supervisors are positive, _____, and refrain from personal judgement when handling a personnel issue.
Ethical
Because supervisors are under constant ______, their actions should be above reproach.
Scrutiny
An important aspect of leadership is “______”
Followership
Leaders are agents of Mentorship, positive change, personal growth and development. They are responsible for developing and instructing the next _______ of capable future leaders that live and practice the PFD way.
Cadre
The Phoenix Fire department invests significant time and training in each member. Because the PFD way is based on the principle that the members are the foundation of the department, ensuring total wellness and _______ in our members is an investment in us and our department.
Resiliency
Point out examples of poor customer service or unprofessional behavior at the appropriate time. There is a _____ way to communicate the correction. Remember, “_____” perpetuates the perception that is is okay.
Diplomatic
Letting it slide
Firefighters respond to emergency incidents that require extreme physical exertion. The high physical demands of the job often results in adverse _______ and ________ outcomes.
Physiological
Psychological
The medical exam presented in the wellness/fitness initiative is designed to accomplish the following:
•to determine, through the fire department physician, whether an individual is physically and mentally able to perform essential job duties without undue risk of harm to self or others
•to monitor the effects of exposure to specific biological, physical, or chemical agents
•to detect changes in an individual’s health that may be related to harmful working conditions
•to detect any patterns of disease in the workforce that might indicate underlying work related problems
•to provide the worker with information about the individuals occupational hazards and current health
•to provide a cost-effective investment in the early detection, disease prevention,
And health promotion of the firefighter
•to comply with federal, state, provincial, and local requirements
An effective physical fitness program has several components that must be implemented. These components include:
- fitness evaluations
- qualified peer fitness trainers and exercise specialists
- on duty workout time
- available safe workout equipment and facilities
- the incorporation of fitness into the fire service philosophy and culture through education and awareness
- individualized fitness prescriptions
Fitness evaluation for aerobic capacity
Treadmill or stair mill
Muscular strength evaluation
Handgrip dynamometer
Leg “ “
Arm” “
Muscular endurance evaluation
Push up
Curl up
Flexibility evaluation
Modified sit and reach
Grip strength has been shown to be a key factor in many essential emergency-response tasks including:
Lifting and carrying equipment
Packaging and moving patients
Holding and operating hose lines
Raising extension ladders
Removing victims
Leg strength is required for many essential emergency service tasks including:
- lifting and carrying equipment
- forcing entry
- climbing and negotiating ladders and stairs
- pulling and operating hose lines
- moving patients
Arm flexion strength is key for the performance of many standards and essential fire and emergency tasks including:
- stabilizing, lifting, and carrying tools and equipment
- operating hand lines
- victim transport
This proactive injury prevention program should include the following:
- a comprehensive and effective wellness program
- a physical fitness program
- a strong commitment to safety from both labor and management
- a designated safety officer
- an ergonomic analysis of all aspects of the job to look for ways to redesign the work environment
- an educational component
- a recognition system for personnel who practice, play, and preach safety
Recruits contacted by any news media while on duty must notify an RTO immediately before answering any questions. Recruits shall NOT grant interviews without the consent of the ______
Director of training
