Study Guide Flashcards

1
Q

Davis Bacon Act

A

Contractors/subcontractors have to pay prevailing wages to their laborers/mechanics

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2
Q

Consumer Credit Protection Act (1968)

A

Applies to companies with at least 1 employee
Limits the amount of wages that can be garnished
Creditors can only garnish 25% of disposable wages
Child support up to 50% with dependents 60% without
Student loans up to 15%
Back taxes - employer pays minimum, rest to taxes
Employers cannot retaliate unless you have more than 1 garnishment
Protections decrease once you have 2 or more garnishments

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3
Q

Employee Retirement Income Security Act

A

Protects employees covered by a pension plan from losses in benefits due to job changes, plant closings, bankruptcies, or mismanagement

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4
Q

Health Insurance Portability and Accountability Act

A

Individuals who leave/lose their jobs can obtain health coverage even if they or someone in their family has a serious illness/injury or is pregnant

Provides privacy requirements related to medical records

Limits exclusions for preexisting conditions and guarantees renewability of health coverage to employers and employees

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5
Q

Fair Labor Standards Act

A

Mainly related to how people are paid (min wage/overtime)

Helps determine whether a job is exempt or nonexempt from overtime pay

Requires employers to keep a record of employee information
How much they are paid, as well as basic identifying information

Overtime calculation (1.5x normal pay rate, for all hours worked over 40)

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6
Q

Five main types of exempt status under FLSA

A

Executive
Administrative
Professional
Computer Systems
Outside Sales

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7
Q

What three standards must an exempt employee meet under FLSA?

A

Minimum salary
Paid on a salary basis without improper deductions
Perform exempt duties

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8
Q

What is a primary duty according to FLSA

A

A primary duty is the main or most important duty and is an important part of exemption. Employees who spend more than 50% of their time performing a specific duty will generally satisfy the primary duty requirement

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9
Q

Executive Exemption

A

Have a primary duty of managing an enterprise, department, or subdivision

Have the authority of the employer to hire and fire

Direct the work of at least two full-time employees or their equivalent

Affect promotion decisions

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10
Q

Administrative Exemption

A

Requires performance of office or non-manual work directly related to the management or general business operations of the employer or the employer’s customers

Includes the exercise of discretion and independent judgement related to “matters of significance”

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11
Q

Professional Exemptions

A

Learned Professionals
Requires advanced knowledge in a field of science or learning that
is acquired by prolonged instruction

 Work is intellectual in nature and requires exercise of discretion 
 and judgement

Creative Professionals
Must meet minimum salary requirements

 Perform work that requires invention, imagination, originality or 
 talent

 Perform in a recognized field of creative or artistic endeavor
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12
Q

Highly Compensated Exemption

A

Make an annual salary of $100k or more that includes at least $455 per week paid on a salary or fee basis

Perform one of the duties of an exempt executive, administrative, or professional employee

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13
Q

Computer Employees Exemption

A

Must meet the salary minimum

Employee’s pay cannot be subject to deductions inconsistent with the salary basis requirement

Primary duties must fall into on of four categories
Application of systems analysis techniques and procedures

 Design, development, documentation, etc of computer systems

 Design, documentation, testing of computer programs related to 
 machine operating systems

 A combination of these duties
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14
Q

Outside Sales Exemption

A

Have a primary duty involving making sales or obtaining orders and contracts

Be customarily and regularly engaged away from the employer’s place of business

Outside sales employees are not subject to the minimum salary requirements of other exemptions

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15
Q

Safe Harbor

A

A safe harbor provision prevents an employer from losing an overtime exemption for improper pay deductions - regardless of the reason for the improper deductions where:

The employer has a clearly communicated policy prohibiting improper pay deductions

Employees are reimbursed for any improper deductions

The company makes a good-faith effort to comply in the future

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16
Q

Compensatory Time

A

Overtime usually must e paid in cash

Public sector employers may grant compensatory time off
Does not apply to nonexempt private sector employees

Public employees can accumulate comp time

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17
Q

Labor Management Relations Act (LMRA)

A

AKA Taft Hartley Act

Helps employers

Prohibits unfair labor practices by unions and outlaws closed shops, where union membership is required in order to get and keep a job

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18
Q

National Labor Relations Act (NLRA)

A

AKA Wagner Act

Helps unions

Provides employees the right to form unions and negotiate wage and hour issues with employers

Grants employees the right to organize, join unions, and engage in collective bargaining and other concerted activities

Protects against unfair labor practices by employers

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19
Q

Landrum-Griffin Act

A

Helps employees in unions

Protects the rights of union members from corrupt or discriminatory labor unions, and applies to all labor organizations

Taft-Hartley and Landrum Griffin both aim to protect individuals from unions

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20
Q

Norris-LaGuardia Act

A

Prohibits yellow-dog contracts

Agreements where employees promise employers that they would not join unions

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21
Q

Sherman Anti-Trust Act

A

Prohibits attempts to restrict competition or fix prices

Prohibits restraint of trade

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22
Q

Wagner-Peyser Act

A

Assists the unemployed

Provides job seekers with assistance in their job search, and recruitment services for employers

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23
Q

Americans with Disabilities Act

A

15 or more employees

Employers are required to provide job accommodations for qualified individuals

Job accommodations: If there is no request for accommodation, no action is required by the employer

Prohibits employers from inviting job applicants to identify their disability status prior to receiving a job offer

An employer is not required to make an accommodation if it would impose an undue hardship on the operation of the employer’s business.

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24
Q

Civil Rights Act (Title VII)

A

Relates to employment discrimination and cites six protected classes (race, color, religion, national origin, sex, sexual orientation/gender identity)

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25
Q

Drug Free Workplace Act

A

Only applies to federal contractors and all organizations receiving grants from the federal government.

What is through the Drug-Free Workplace Act?
Under the Drug-Free Workplace Act of 1988, federal workplaces and non-federal workplaces with a federal contract of $100,000 or more or a federal grant in any amount must implement a Drug-Free Workplace Program, which includes drug testing requirements.

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26
Q

Genetic Information Nondiscrimination Act

A

Prohibits employers from using genetic information to make employment decisions.

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27
Q

Lilly Ledbetter Fair Pay Act

A

Clock will begin running anew each time an illegal act of discrimination is experienced by an employee

Statute of limitations for filing an equal pay lawsuit prior to the LLFPA was 180 days

New statute of limitations for filing a claim under the Fair Pay Act with the EEOC is two years from the time the discriminatory paycheck was received

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28
Q

Age Discrimination in Employment Act (ADEA)

A

Prohibits discrimination for employees 40 years old or older

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29
Q

COBRA

A

Requires employers to offer terminating employees the opportunity to continue their health plan coverage after they leave the company or no longer qualify for benefits

Update general and qualifying event notices

Provide notice within 90 days of employee leaving

Establish reasonable notification procedures and communicate them to alle employees

Provide a notice of unavailability to continuation of coverage within 14 days of the date you are informed of the qualifying event

Notify individuals whose coverage ends before the maximum continuous coverage period allowed

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30
Q

Affirmative Action

A

Federal contractors are required to have an AA program

Equal employment opportunities and establish outreach programs for minorities and women

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31
Q

Family Medical Leave Act

A

50 or more employees

Applies to all public schools and agencies, regardless of size

Provides leaves lasting up to 12 weeks in a 12-month period

To qualify, employees must have been employed for at least 12 months, and have at least 1250 hours of service during the 12-month period

Covers childbirth/adoption, care for illchild/spouse/parent, care for employee’s own serious illness

Employee is guaranteed return to work on the same job, same pay, under the same conditions as prior to the leave of absence

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32
Q

Affordable Care Act

A

Employers must provide full-time employees with iminimum health insurance coverage

Employers with fewer than 25 employees will receive a tax credit if they provide health insurance to their workers

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33
Q

Worker Adjustment and Retraining Notification (WARN)

A

100 or more full time employees at a single facility

Mass layoff - at least 500 employees laid off from workforce of 500 or more; or when at least 33 percent of the workforce are going to be laid off where there is a total of 50 to 499 workers before the layoff

Requires 60 days advance notice to employees of plant closing or mass layoffs (any employment loss of 50 or more people, excluding part time workers, is considered a trigger event to activate the requirements)

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34
Q

Systems Theory

A

Systems theory is widely applied in organizational development interventions and is essential to the quality movement. A system ios composed of interacting parts that work together to achieve an objective. A system is intended to absorb inputs, process them, and produce outputs.

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35
Q

Eli Goldratt’s Theory of Constraints

A

Focused on identifying constraints and eliminating them, thus resulting in continuous improvement

Every organization faces constraints
The greatest constraints come from policies and not from physical entities such as resources or materials

TOC uses five steps to concentrate improvement effects on the components most capable of producing the most positive impact on a system

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36
Q

Six Sigma

A

Data-driven methodology for eliminating defects

A process must not produce more than 3.4 defects per million opportunities

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37
Q

Total Quality Management (TQM)

A

TQM is a strategic management system for achieving customer satisfaction that involves all managers and employees, and uses quantitative methods to continuously improve an organization’s processes

Key word is continuous improvement. It highlights the importance of organizational learning

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38
Q

Gantt Chart

A

A Gantt chart is a graphical depiction of a project schedule. it’s a type of bar chart that shows the start and finish dates of several elements of a proejc that includes resources, milestones, tasks, and dependencies. Mainly used in project management.

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39
Q

Pert Chart

A

A PERT chart is a project management tool that provides a graphical representation of a proejct’s timeline. It is a visual representation of a series of events that must occur within a project’s timeline.

It uses circles or rectangles called nodes to represent project events or milestones. These nodes are linked by vectors or lines that represent various tasks.

A PERT chart allows managers to evaluate the time and resources necessary to manage a project

The use of a PERT chart is highly subjective, and its success depends on the management’s experience. These charts can include unreliable data or unreasonable estimations for cost or time for this reasons.

Considered preferable to Gantt charts, because they identify task dependencies.

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40
Q

PESTLE Analysis

A

Method of environmental scanning - used to gather data typically before conducting a business venture such as opening another branch

Political
Economic
Social
Technological
Legal
Environmental

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41
Q

SWOT Analysis

A

Strengths (internal)
Weaknesses (internal)
Opportunities (external)
Threats (external)

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42
Q

Job Description

A

A series of statements describing the role, responsibility, duties, and scope of a particular job

Summarizes the most important features of a job

Describes the work that details the required tasks, KSA, responsibilities, and reporting structure

Include the physical requirements of the job for ADA considerations

Include duties that support exempt status

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43
Q

Job Analysis

A

Determining the level of responsibility embedded in the job and how it impacts the overall organization

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44
Q

Job Analysis Methods

A

Observation: Works best for short-cycle jobs in production

Interview: Good for professional jobs

Open-ended questionnaire: Good when a large number of jobs must be analyzed and there are insufficient resources to do it.

Highly-structured questionnaire: Defines job with a relatively objective approach, which also enables analysis to be performed using computer models.

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45
Q

Essential Job Functions

A

Fundamental job-related duties necessary to the position

Essential functions are distinguished from nonessential or marginal functions that are part of the job but are incidental to the purpose and nature of the job

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46
Q

Job Analysis Outcomes

A

Job Description: Written description and job requirements (title and duties)

Job specification: Written statements of the necessary job qualifications (education and experience)

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47
Q

Job Evaluation

A

A systemic determination of the relative worth of jobs within the organization and is concerned with the value of a job to the organization. The process establishes a relative worth of jobs by establishing a hierarchy of jobs

Follows job analysis, which focuses on job description and specification

Supports the need for the total rewards system to further the organization’s strategic objectives and is intertwined with the organizatoin’s concern for pay equity

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48
Q

Job Competencies

A

These represent the KSAs and personal characteristics that work together to produce outstanding performance, they are the critical success factors needed to perform in a job or functional area.

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49
Q

Staffing

A

Identifies human capital needs

Provides qualified individuals for jobs in the organization

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50
Q

Workforce Planning

A

Organization analyses its workforce and prepares for future needs

Forecasts future conditions and identifies gaps between current and future staff

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51
Q

Staffing Needs Analysis Process

A

Supply Analysis
Demand Analysis
Budget Analysis
Strategic Analysis

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52
Q

Trend and Ratio Analysis

A

The use of statistics to determine whether relationships exist between two variables

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53
Q

Trend Analysis

A

Plots the number fo employees for the last six years and projects the trend out for two more years.

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54
Q

Organizational Approach to International Business

A

Ethnocentric
Poly centric
Regio-centric
Geocentric

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55
Q

Ethnocentric

A

Headquarters maintains tight control over international operations

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56
Q

Polycentric

A

Each international operation is treated as a distinct national entity

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57
Q

Regio-centric

A

Operations are managed regionally

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58
Q

Geocentric

A

Organization is viewed as a single international business rather than a collection of individual headquarters-country and international operations

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59
Q

Reliability

A

Ability of an instrument to measure with a high degree of consistency

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60
Q

Validity

A

Degree to which inferences made from tests are correct and accurate

61
Q

Content validity

A

Degree to which a test measures KSAs that are part of the job

Least sophisticated type of validity to assess
Used primarily to evaluate job knowledge and skill

Not appropriate for evaluating the ability to learn new skills

62
Q

Construct Validity

A

Degree to which a selection device measures a theoretical construct or trait. Typical constructs are intelligence, mechanical comprehensions, or personality traits.

63
Q

Criterion-related validity

A

Correlation of test results to job performance

64
Q

Concurrent Validity

A

Test employees on a key attribute -> measures employee’s job performance ->then correlate the two things

65
Q

Predictive Validity

A

Measure all applicants on attribute —> Hire and wait for some period —> Measure performance of newly hired employees

66
Q

Halo effect

A

When an employee is extremely competent in one area and therefore is rated high in all categories

67
Q

Horn effect

A

When one weakness results in an overall low rating

68
Q

Recency

A

Occurs when an appraiser gives more weight to recent occurrences and discounts the employee’s earlier performance

69
Q

Primacy

A

Occurs when an appraiser gives more weight to the employee’s earlier performance and discounts recent occurrences

70
Q

Strictness

A

When appraisers believe that standards are too low and they inflate the standards in an effort to make the standards more meaningful in their eyes.

71
Q

Cost Leadership Strategy

A

Used to increase efficiencies and reduce production costs below the industry average or their closest competitor. To have the lowest priced goods

72
Q

Unit Labor Cost

A

Average cost of workers divided by their average levels of output

Used to measure the average cost of labor per unit of output

73
Q

Fill Rate

A

The decision rule for which proportion of openings in a particular job will be covered by internal promotions versus new hires

74
Q

Hofstede’s Cultural Dimensions

A

Power Distance
Collectivism vs Individualism
Uncertainty avoidance index
Femininity vs. masculinity
Short-term vs long-term orientation
Restraint vs indulgence

75
Q

Power Distance

A

The extent to which inequality and power are tolerated

High power distance: China
Low Power distance: Indicates that a culture encourages organizational structures that are flat, decentralized decision-making responsibility, and places emphasis on power distribution (US, UK)

76
Q

Individualism vs. Collectivism

A

The degree to which societies are integrated into groups

77
Q

Uncertainty Avoidance Index

A

The extent to which uncertainty and ambiguity are tolerated

High uncertainty avoidance index indicates a low tolerance for uncertainty, ambiguity, and risk-taking

78
Q

Masculinity vs. Femininity

A

Considers the preference of society for achievement, attitude towards sexuality equality, behavior, etc.

79
Q

Long-term vs Short-term

A

The extent to how a society views its time horizon

Long-term focuses on the future and involves delaying short-term success or gratification in order to achieve long-term success. Emphasis on persistence, perseverance, and long-term growth

Short-term focuses on the near future, involves delivering short term success or gratification and places a stronger emphasis on the present that the future

80
Q

Indulgence vs. Restraint

A

The extent and tendency for a society to fulfill its desires

81
Q

Balanced Scorecard

A

The balanced scorecard is a management system. It is a way of looking at an organization that focuses on big-picture strategic goals

Consists of: Financial, learning and growth, customers, and internal business processes

Aligns business function measures with organization strategies

82
Q

Learning and Growth On Balanced Scorecard

A

Looks at overall corporate culture. Is it easy for employees to collaborate and share knowledge? Does everyone have access to training opportunities?

83
Q

Internal Business Processes on balanced scorecard

A

About how smoothly the business is running. About reducing waste, speeding things up, doing more with less. Are you providing with what they actually want? What should you be best at?

84
Q

Customer on balanced scorecard

A

Focuses on the people who buy the products

Are you winning new business

How are you viewed in your industry compared to competitors?

85
Q

Financial on balanced scorecard

A

The majority focus of the balanced scorecard.

How do you look to shareholders?

Is the business making money?

How is the financial health of the company

86
Q

Steps to creating a balanced scorecard

A

Plan the process
Design the scorecard
Employ and refine measures

87
Q

Planning step of creating a balanced scorecard

A

Confirm the scope of the project and establish a project timeline

Outline a project communication approach

Determine organizational participation

Confirm expected project deliverables

88
Q

Designing step of creating a balanced scorecard

A

Focus on specific measures that support business strategy

Identify critical success factors for implementation

Develop an action plan to support implementation

Collect and prepare data

89
Q

Employees and Refine step of creating a balanced scorecard

A

Employ scorecard

Monitor performance gaps

Refine measures of scorecard

Identify implementation issues

90
Q

Attrition:

A

Refers to the phenomenon of employees leaving the company

It is the normal life cycle fo employment

Employees are not leaving because they have a problem with the company, it is a matter of life unfolding

Attrition is higher in companies located in transient cities and in organizations that hire older employees as a matter of practice

91
Q

Turnover

A

Applies to employees who leave the company due to termination, taking a better job, or because they felt there was no room for growth. A high turnover rate typically. Means working conditions are not optimal, pay is below market average, or staffers are not well rained.

92
Q

Layoffs

A

Can be a temporary cessation of employment usually initiated because the company is having financial problems

93
Q

Termination

A

A permanent end to employment that can happen for any reason usually through poor performance or policy violations

94
Q

Organizational Commitment

A

The bond employees experience with their organization.

Broadly speaking, employees who are committed to their organization generally feel a connection with their organization, feel that they fit in, and feel they understand the goals of the organization

95
Q

Maslow’s Hierarchy of Needs

A

Physiological
Security
Social
Esteem
Self-Actualization

96
Q

Herzberg’s Two-factor theory

A

Unacceptable conditions in regards to hygiene factors will lead to job dissatisfaction. Posits that employee satisfaction is achieved mainly through changes in job content.

Consists of extrinsic hygiene factors, and intrinsic motivation factors

Acceptable hygiene conditions will lead only to a state of satisfaction; they do not motivate, they only satisfy

Hygiene levels must be acceptable in order for the motivation factors to become operative

97
Q

McClelland’s theory

A

Based on studies showing that some people have an intense need to achieve while others do not. His work identifies the characteristics of people with high needs of achievement.

Set moderately difficult but potentially achievable goals

Prefer to work on a problem rather than leave the outcome to chance

Seem to be more concerned with personal achievement than with the rewards of success

Seek situations in which they get concrete feedback on how well they are doing with regards to their work

98
Q

McGregor’s Theory X and Theory Y

A

Represents two types of management styles

Theory X managers believe that people inherently dislike work and will try to avoid it - authoritative style of management

Theory Y managers believe that employees dislike rigid controls and inherently want to accomplish something - participative style of management

99
Q

Vroom’s expectancy theory

A

Basically people will be motivated to exert effort towards a goal if they believe that there is a favorable outcome

100
Q

Three parts of Vroom’s expectancy theory

A

Expectancy - a person’s belief that a chance exists that a certain effort will lead to a. Particular level of performance, which, in turn, will lead to certain outcomes

Instrumentality - a person’s belief that a specific action leads to a specific outcome

Valence - the strength of an individual’s desire for a particular outcome

101
Q

Leadership

A

Requires alignment to the organizations vision and mission

Leaders influence others toward the achievement of goals, act as change agents, serve by example, and develop other leaders

Produces useful change

By itself never keeps an operation on time and on budget year after year

Establishes direction

Aligns people

Motivates and inspires

102
Q

Management

A

Can create orderly results that keep something working efficiently

By itself never creates significant, useful change

Planning, budgeting, organizing, staffing, controlling and problem solving

Is about coping with day-to-day operations

Brings order and consistency to the organization

Establishes systems and structures that get results

103
Q

Obstacles to leadership development

A

Slowly developing crises

Suppressive effects of large and complex organizations

Prestige of specialist professional training

Educational system rewards that value individual performance over teamwork

Negative publicity often associated with high visibility

104
Q

Trait theories of leadership

A

Early approaches focused on the qualities of leaders and held that leaders were born not made

The great person theory of leadership

Fiver personal trains of effective leaders
Intelligence
Dominance
Self-confidence
High levels of energy and activity
Task-relevant knowledge

105
Q

Behavioral dimensions of leadership

A

The concept that how a person behaves determines that person’s leadership effectiveness

106
Q

Consideration

A

Employee centered

Behavior aimed at meeting the social and emotional needs of groups and individuals

Helping group members and explaining decisions

107
Q

Initiating Structure

A

Job centered

Behavior aimed at careful supervision of work methods and performance levels

Clarifying roles and setting goals

108
Q

Blake Mouton’s Theory

A

Behavioral

Authoritarian managers: high production, low people
Task oriented, very strong on schedules
Tend not to foster collaboration

Team leaders: high production, high people
Lead by positive example, fosters a team environment
Encourages individual and team development

Country Club Managers: low production, high people
Use rewards to encourage team members
Tend to avoid punitive actions

Impoverished managers: low production, low people
Delegate and disappear management style
Detach themselves, often creating power struggles

109
Q

Situational Leadership

A

Emphasizes that leadership style should vary according to the situation or the employees involved

110
Q

What are the two components of situational leadership?

A

Task behavior - refers to the extent to which leaders are likely to organize and define the roles and activities of members of the group

Relationship behavior 0 refers to the extent to which leaders are likely to maintain personal relationships with members of the group

111
Q

Hersey-Blanchard’s theory

A

Situational

The Hersey-Blanchard theory is distinctive because it does not depict an ideal mode of behavior that is appropriate for all situations. It suggests that leadership style should be matched to the maturity of the employee

Directive or Supportive

112
Q

What are the four leadership tasks of the Hersey Blanchard theory

A

Delegating - high competence, high commitment

Supporting - High competence low commitment

Coaching - low competence, low commitment

Directing - low competence high Commitment

113
Q

Fiedler’s Contingency Theory

A

Situational

States that group performance is dependent upon the interaction between leadership style and situational favorableness

114
Q

What determines success in fiedler’s contingency theory

A

Laedership-member relations: The degree of trust that followers have in their leaders

Task structure: The extent to which tasks are defined

Position Power: The degree of power and influence ea leader has over subordinates

115
Q

Transactional leadership

A

Offers the promise of reward or threat of discipline, depending upon followers’ performance of measurable tasks

Looks for deviation from rules

Intervenes when standards are not met

Abdicates responsibility and avoids making decisions

116
Q

Transformational leadership

A

Inspires and simulates followers to join together in a mutually satisfying achievement of genuine consequence

Provides vision and sense of mission

Communicates high expectations

Promotes intelligence and problem solving

Gives personal attention and coaches

117
Q

Performance management

A

The process of maintaining or improving employee job performance through the use of performance assessment tools, coaching, and counseling as well as providing continuous feedback

The performance review process is the opportunity for the employee and the manager to discuss development goals and jointly create a plan for achieving those goals

118
Q

Performance Management Standards

A

In setting and communicating performance standards, the HR professional needs to consider:

Behaviors - what does the organization want the employees to do?

Results - what does the organization want the employees to produce.

119
Q

Skinner’s behavioral reinforcement therapy

A

Positive reinforcement
Negative reinforcement
Punishment
Extinction

120
Q

Positive reinforcement

A

Person repeated desired behaviors to gain a reward

121
Q

Negative reinforcement

A

Person works to avoid an undesirable result

122
Q

Punishment

A

Response causes something negative to occure

123
Q

Extinction

A

Unlearning a response because of a change in consequences

124
Q

Indidividual performance appraisals

A

Observe employees performing the job

Identify and record strengths and areas for improvement

Rate employee on progress towards previously stated objectives

Provide reinforcing and corrective feedback on employee performance

Set goals on performance improvement

125
Q

Management by Objectives

A

Employees help set their objectives defining what they intend to achieve. Objectives are based on the overall organizational goals.

126
Q

Behaviorally anchored rating scale

A

Designed to combat the problems of category ratings by describing examples of desirable and undesirable behavior.

Examples are then measured against a scale of performance levels

Works best when many employees are performing the same task.

Requires extensive time and energy to develop and maintain

127
Q

Legal performance appraisals

A

Performance appraisal methods must be:

Valid and free from discrimination

Based on formal evaluation criteria

Based on personal knowledge and interaction with employees

Designed to prevent one manager from influence an employee’s career

Based on equitable treatment of all employees

128
Q

Appraisal feedback guidelines

A

Describe the behavior, don’t judge it

Assume an attitude of helpfulness

Empathize and listen actively

Give specific examples

129
Q

Documentation guidelines for appraisals

A

Document as situations happen

Keep notes on all employees, not just a few

Use objective criteria

Support job-related observations with facts, but avoid conclusions

Focus on deficiencies, not causes

Remember that others will read your document

130
Q

Job rotation

A

The movement between different jobs

131
Q

Job enlargement

A

Occurs when the employee is doing different tasks within the same job. Adding more tasks give employees a variety of responsibilities that require the same level of skill

132
Q

Job enrichment

A

Increases the depth of a job by adding responsibilities such as planning, organizing, controlling, and evaluations.

133
Q

Dual Ladder Program

A

Identify meaningful career paths for people who are not interested in traditional management roles

Technical experts may or may not be well-suited for future management and executive leadership roles

The employee can earn as much as they would in a management position

134
Q

Succession and Replacement Planning

A

Succession planning is a talent management strategy to help identify and foster the development of high-potential employees. This activity identifies employees who may be considered ready for future higher-level positions as they become available

135
Q

Objectives of a Total Rewards System

A

Aligned with mission and strategy

Compatible with corporate culture

Appropriate for the workplace

Externally equitable

Internally equitable

Effective in recruiting and retaining employees

136
Q

Entitlement-oriented compensation systems

A

Believes that employees are entitled to benefits such as healthcare as a condition of employment. There is less emphasis on employee contributions, initiative, and responsibility and more emphasis on the profitability of the organization as a whole.

137
Q

Contribution-oriented compensation systems

A

Sees the employees as contributors. Compensation programs are more performance driven. Emphasis on performance-based pay, incentives, and shared responsibility for benefits

138
Q

External equity

A

Compares an organization to other organizations that share its industry, occupation, and location. Defines a company’s relevant labor market.

Organization’s may decide to lag, match, or lead the market.

139
Q

Internal Equity

A

The perception that jobs within an organization are appropriately compensated.

Means that unique jobs are appropriately compensated by the organization as performance or job differences result in corresponding differences in pay rates

140
Q

Function Organizational Structure

A

Traditional structure, includes divisions based upon specialty

Forms the well-known hierarchy of senior management, marketing, finance, HR, and operations

Centralized structure

Specialist staff, standardization, greater economies of scale

Lacks variety and job enrichment, greater bureaucracy

Each specialist group answers to top management.

141
Q

Divisional Organizational Structure

A

This structure groups individuals based on the products or projects they are undertaking

At the top is the CEO, and after them is a hybrid of functional grouping: public relations, legal, finance, global research, business development, and HR

Decentralized structure

Senior management time freed up motivation through greater decision powers

Lack of specialization, extra processing

This style blends the expertise of many different skill sets

142
Q

Organizational Development

A

This is the process used to enhance the effectiveness of an organization and the well-being of its members through planned interventions.

OD initiatives occur on both a large and small scale

Goals are to improve productivity, employee satisfaction, the organization’s ability to revitalize and develop itself over time, and the organizational processes and outputs

143
Q

OD Change Management Initiatives

A

Focus on changing the entire system

Link to the organization’s strategic plan

Use applied behavioral science

Help organizations solve their own problems

The whole system must change, not just a few components of the system

144
Q

OD Interventions

A

OD interventions are appropriate when an organization:

Experiences an M&A that introduces a culture that is not compatible

Experiences low trust, high turnover, or high stress

Lacks the ability to manage conflict

145
Q

Organizational Development Intervention Process

A

Diagnose the environment

Develop an action plan

Evaluate the results

HR Roles: Change agent, evaluator

146
Q

Sensitivity Training

A

is a form of training with the goal of making people more aware of their own goals as well as their prejudices, and more sensitive to others and to the dynamics of group interaction.

Has been criticized for the emotional stress it creates for some participants

147
Q

Organizational Citizenship

A

Discretionary behavior that is not part of an employee’s formal job requirements, but that promotes the effective functioning of the organization.

148
Q
A