Study Guide Flashcards
Your work ethic is the result of your
Professional behaviors
And 8 year old girl is brought to the outpatient clinic by her mother who States that her child fell while playing and may have broken her arm. You gently ask the child if you can look at her arm but she runs to the corner of the room and crouches down terrified. A closer look reveals half healed bruises on both arms you leave the room and report to the license practitioner that you suspect that the child is being abused. In doing this what professional behavior is being displayed.
Patient advocacy
The study and recording of the electrical activity of the brain is called
Electroencephalography
Electroencephalography (EEG) Which is the study and recording of the electrical activity of the brain, is used to diagnose diseases and irregularities of the brain
Being dependable
When communicating with the patient who cannot speak or understand English
Use a family member who was present as an interpreter
What is the term for the ability to identify with and understand another person’s feelings
Empathy
____is counterproductive to the efficiency of an office
Conflict
A disorder related to the functioning of the stomach and intestines is treated by an
Gastroentrologist
After listening to Haley a new employee discussing the past due account with the patient Linda quietly takes Haley aside and suggest a more diplomatic way to have handled the situation. Haley thanks Linda for the suggestion and says she will remember it in the future conversations with patients what professional characteristic is Hailey displaying
Acceptance of criticism
One of the effects of good time management is
Eliminating the stress of work overload
Which of the following is an effective therapeutic communication
Mirroring
An example of active listening is_
Interviewing a patient
An example of a behavior that reflects integrity in a medical assistant is_
Being honest
When organizing tasks on a very busy day the medical assistant is displaying which professional behavior
Prioritizing
A physician who diagnoses and treats physical reactions to substances such as mold, dust, Fur, and pollen from plants or flowers is a
Allergist
The 1st impression the medical assistant will make on patients, coworkers, and providers is their
Appearance
The minimum proficiencies necessary to do a job are known as
Hard skills
An allied health professional who prepares frozen sections of dissected body tissues is a
Pathologist assistant
What should the health care professional do in face with patients from cultures with different behaviors traditions and values than his or her own
Strive to understand and be tolerant of them
Which of these needs represent on Maslow’s hierarchy of needs chart could cause a person to become ill if these needs are not satisfied
Psychiological needs
A medical assistant sees a patient looking uneasy in response “ you look concerned how can I help you feel more comfortable “ this is an example of which type of skill
Assertiveness
Brent is attempting to interview a woman who came to the clinic because she is having things in her side hes trying to find out what type of level paint she’s experiencing but every time you ask her a question her husband answers for she has not spoken a single word to brand during the entire interview Brett is becoming a little annoyed but he smiles and carries out the interview as best as you can he treats both the woman and her husband with great respect which professional behavior is Brent displaying
Respecting cultural diversity
Which of the following statements is not true about electronic health records
EHR is a major factor in the current trend toward preventive care
Duties of the physician assistant include
Taking a patient’s medical history performing physical examinations at performing diagnostic and therapeutic procedures
A health care professional who is his patients and families in this section of food choices that provide adequate ambalance nutrition is an
Registered dietitian
Dory recently completed a course in medical trdescription she currently has an office job as a clinical medical assistant but she has discovered that she is pregnant and wants to work from home after the baby arrives she’s been told that she can work for herself from home but does she does not know much about self employment which of the following organizations can help dori
Association of healthcare documentation integrity
In the communication circle what is the response to the message by the receiver called
Feedback
What type of physician specialist reads electrodiograms for hospital laboratories
Cardiologist
Interpersonal skills include which the following
Warmth and friendliness
The branch of medicine that works to maintain the function of musculoskeletal system is called
Orthopedics
The world’s largest publisher of scientific and medical information is the
American medical association
Which of the following occurrences is not likely to be the cause of Stress
Making a good grade on a test
How much personal space do people require in most social situations
4 to 12 feet
What well known behaviorist developed the hierarchy of needs model
Maslow
Which of the following is an example of a roadblock to therapeutic communication
Approval
Caleb is Instructing a patient on how to care for the cast on her right arm when he asked the A picture if she has any questions she says I work at an aquarium I can avoid submerging the cast in water Splashes entirely will there be any benefits if I keep the entire task covered with plastic all day everyday Caleb does not know the answer so he asked her to wait while he finds out the answer she tells him Not to bother but he insists on finding the answer for her Caleb’s behavior shows
A good work ethic
A registered nurse who graduated from a 2 year junior college nursing program is an
Associate degree nurse
How should you refer to a LGBTQ patient
Address the patient as he or she prefers to be addressed
Kendra is having a busy morning the phone is ringing almost constantly and several patients have approached the reception window with question can you answer the phone determine that the patient who is calling does not have an emergency and asked if she can call him back she then did deals with the patients who have questions but then 30 minutes can’t just telephone the patient who called earlier by returning the telephone call on a timely manner Kendra is exhibiting which professional behavior
Integrity
The term that refers to assessment of the urgency and immediate medical needs of a patient is
Triage
What are the followings in an example of passive listening
Listening to a news program on the radio
McDonald receives a memo from her supervisor explaining that starting next month the clinic will be open on Saturday mornings and will remain open until 7 PM on Tuesdays and Thursdays the attached work schedule shows that Matt is scheduled to work from 11 AM to 7 PM on Thursdays however magnet has a class on Tuesday Thursday night what should magda do
Discuss her concerns with her supervisor
During the communication process posture can usually be described as either
Open or closed
In which of the following examples does the medical assistant demonstrate positive communication
This paperwork won’t take long at all
Which physician specialist is also referred to as a ENT
Otorhinolaryngologist
One way to improve your listening skills is to
Think before you respond
Signs of anxiety include
Increase blood pressure and sweaty palms
An Allied Health professional train to draw blood for diagnostic laboratory testing is a
Phlembotomist
Which of the follows is an example of negative communication
Forgetting to say thank you
What phrase of burnout is the individual in when early enthusiasm and energy give way to chronic fatigue and irritability
Brownout phase
