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313 Medical Psychology > Study Guide > Flashcards

Study Guide Flashcards

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1
Q

Your work ethic is the result of your

A

Professional behaviors

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2
Q

And 8 year old girl is brought to the outpatient clinic by her mother who States that her child fell while playing and may have broken her arm. You gently ask the child if you can look at her arm but she runs to the corner of the room and crouches down terrified. A closer look reveals half healed bruises on both arms you leave the room and report to the license practitioner that you suspect that the child is being abused. In doing this what professional behavior is being displayed.

A

Patient advocacy

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3
Q

The study and recording of the electrical activity of the brain is called

A

Electroencephalography

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4
Q

Electroencephalography (EEG) Which is the study and recording of the electrical activity of the brain, is used to diagnose diseases and irregularities of the brain

A

Being dependable

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5
Q

When communicating with the patient who cannot speak or understand English

A

Use a family member who was present as an interpreter

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6
Q

What is the term for the ability to identify with and understand another person’s feelings

A

Empathy

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7
Q

____is counterproductive to the efficiency of an office

A

Conflict

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8
Q

A disorder related to the functioning of the stomach and intestines is treated by an

A

Gastroentrologist

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9
Q

After listening to Haley a new employee discussing the past due account with the patient Linda quietly takes Haley aside and suggest a more diplomatic way to have handled the situation. Haley thanks Linda for the suggestion and says she will remember it in the future conversations with patients what professional characteristic is Hailey displaying

A

Acceptance of criticism

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10
Q

One of the effects of good time management is

A

Eliminating the stress of work overload

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11
Q

Which of the following is an effective therapeutic communication

A

Mirroring

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12
Q

An example of active listening is_

A

Interviewing a patient

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13
Q

An example of a behavior that reflects integrity in a medical assistant is_

A

Being honest

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14
Q

When organizing tasks on a very busy day the medical assistant is displaying which professional behavior

A

Prioritizing

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15
Q

A physician who diagnoses and treats physical reactions to substances such as mold, dust, Fur, and pollen from plants or flowers is a

A

Allergist

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16
Q

The 1st impression the medical assistant will make on patients, coworkers, and providers is their

A

Appearance

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17
Q

The minimum proficiencies necessary to do a job are known as

A

Hard skills

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18
Q

An allied health professional who prepares frozen sections of dissected body tissues is a

A

Pathologist assistant

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19
Q

What should the health care professional do in face with patients from cultures with different behaviors traditions and values than his or her own

A

Strive to understand and be tolerant of them

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20
Q

Which of these needs represent on Maslow’s hierarchy of needs chart could cause a person to become ill if these needs are not satisfied

A

Psychiological needs

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21
Q

A medical assistant sees a patient looking uneasy in response “ you look concerned how can I help you feel more comfortable “ this is an example of which type of skill

A

Assertiveness

22
Q

Brent is attempting to interview a woman who came to the clinic because she is having things in her side hes trying to find out what type of level paint she’s experiencing but every time you ask her a question her husband answers for she has not spoken a single word to brand during the entire interview Brett is becoming a little annoyed but he smiles and carries out the interview as best as you can he treats both the woman and her husband with great respect which professional behavior is Brent displaying

A

Respecting cultural diversity

23
Q

Which of the following statements is not true about electronic health records

A

EHR is a major factor in the current trend toward preventive care

24
Q

Duties of the physician assistant include

A

Taking a patient’s medical history performing physical examinations at performing diagnostic and therapeutic procedures

25
Q

A health care professional who is his patients and families in this section of food choices that provide adequate ambalance nutrition is an

A

Registered dietitian

26
Q

Dory recently completed a course in medical trdescription she currently has an office job as a clinical medical assistant but she has discovered that she is pregnant and wants to work from home after the baby arrives she’s been told that she can work for herself from home but does she does not know much about self employment which of the following organizations can help dori

A

Association of healthcare documentation integrity

27
Q

In the communication circle what is the response to the message by the receiver called

A

Feedback

28
Q

What type of physician specialist reads electrodiograms for hospital laboratories

A

Cardiologist

29
Q

Interpersonal skills include which the following

A

Warmth and friendliness

30
Q

The branch of medicine that works to maintain the function of musculoskeletal system is called

A

Orthopedics

31
Q

The world’s largest publisher of scientific and medical information is the

A

American medical association

32
Q

Which of the following occurrences is not likely to be the cause of Stress

A

Making a good grade on a test

33
Q

How much personal space do people require in most social situations

A

4 to 12 feet

34
Q

What well known behaviorist developed the hierarchy of needs model

A

Maslow

35
Q

Which of the following is an example of a roadblock to therapeutic communication

A

Approval

36
Q

Caleb is Instructing a patient on how to care for the cast on her right arm when he asked the A picture if she has any questions she says I work at an aquarium I can avoid submerging the cast in water Splashes entirely will there be any benefits if I keep the entire task covered with plastic all day everyday Caleb does not know the answer so he asked her to wait while he finds out the answer she tells him Not to bother but he insists on finding the answer for her Caleb’s behavior shows

A

A good work ethic

37
Q

A registered nurse who graduated from a 2 year junior college nursing program is an

A

Associate degree nurse

38
Q

How should you refer to a LGBTQ patient

A

Address the patient as he or she prefers to be addressed

39
Q

Kendra is having a busy morning the phone is ringing almost constantly and several patients have approached the reception window with question can you answer the phone determine that the patient who is calling does not have an emergency and asked if she can call him back she then did deals with the patients who have questions but then 30 minutes can’t just telephone the patient who called earlier by returning the telephone call on a timely manner Kendra is exhibiting which professional behavior

A

Integrity

40
Q

The term that refers to assessment of the urgency and immediate medical needs of a patient is

A

Triage

41
Q

What are the followings in an example of passive listening

A

Listening to a news program on the radio

42
Q

McDonald receives a memo from her supervisor explaining that starting next month the clinic will be open on Saturday mornings and will remain open until 7 PM on Tuesdays and Thursdays the attached work schedule shows that Matt is scheduled to work from 11 AM to 7 PM on Thursdays however magnet has a class on Tuesday Thursday night what should magda do

A

Discuss her concerns with her supervisor

43
Q

During the communication process posture can usually be described as either

A

Open or closed

44
Q

In which of the following examples does the medical assistant demonstrate positive communication

A

This paperwork won’t take long at all

45
Q

Which physician specialist is also referred to as a ENT

A

Otorhinolaryngologist

46
Q

One way to improve your listening skills is to

A

Think before you respond

47
Q

Signs of anxiety include

A

Increase blood pressure and sweaty palms

48
Q

An Allied Health professional train to draw blood for diagnostic laboratory testing is a

A

Phlembotomist

49
Q

Which of the follows is an example of negative communication

A

Forgetting to say thank you

50
Q

What phrase of burnout is the individual in when early enthusiasm and energy give way to chronic fatigue and irritability

A

Brownout phase

313 Medical Psychology (1 decks)

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