study final

Question 1

Define Leadership? #6

Answer 1

ability to influence a group towards the desired vision or goals

Question 2

LMX theory: 3 in-group? #8

Answer 2

• members similar to leader
• in leaders inner circle of comm
• gets more time and attention from leader

Question 3

LMX theory: 2 out-group? #8

Answer 3

• gets less of leaders attention

- more likely to retaliate against org

Question 4

Define Communication? #2

Answer 4

Both transfer and understanding of meaning

Question 5

5 stages of group development and their meaning? #4

Answer 5

Forming, Storming, Norming, Performing, Adjourning

Question 6

Why does social identity theory cause groups to form? #5

Answer 6

People have emotional reactions to the failure or success of a group because their self-esteem is linked to the groups performance

Question 7

Differences of Trait & Behavioral theory #7

Answer 7

Trait- Born with leadership trait

Beh- Leadership is a learned/taught skill

Question 8

4 steps charismatic leaders influence followers? #9

Answer 8

Articulate vision, create vision statement, create new set of values, demonstrate vision

Question 9

Define conflict? #14

Answer 9

One party believes that another party has/will negatively affect, something that the first party cares about. (Both parties must perceive there to be a conflict)*

Question 10

5 stages in conflict process? #16

Answer 10

• Potential opposition
• cognition & personalization
• intentions
• behaviors
• outcomes

Question 11

Why is chain command less useful nowadays? #19

Answer 11

• advancing technology

- trend towards empowering employees

Question 12

Define work specialization? #18

Answer 12

Degree to which activities in an org are subdivided into separate groups

Question 13

Define Organizational Culture? #17

Answer 13

system of shared meaning between members of an organization that separates them from other org.

Question 14

Define Boundaryless organization? #21

Answer 14

eliminates chain command
limitless spans of control
replace departments with empowered teams

Question 15

Define Organizational climate? two types? #23

Answer 15

Org climate- shared perceptions about the organization and work environment

• safety
• justice
• diversity
• customer service

Question 16

Define authentic leadership? #10

Answer 16

Know who they are, what they believe in/value, act upon those beliefs/values
*(Don’t just pick goals, but also know how to achieve them)

Question 17

Difference between power and leadership? #11

Answer 17

• Leaders achieve goals

- Power means assisting the progress/facilitating their achievement

Question 18

Define organizational politics? #13

Answer 18

activity that isn’t part of ones formal role in an org but influences the distribution of advantages within the org (brownie points)

Question 19

4 ways culture is transmitted to employees of an organization? #24

Answer 19

stories
rituals
language
material symbols

Question 20

3 reasons HRM professionals conduct performance evaluations? #26

Answer 20

• HR decisions
• identify training and development needs
• provide feedback to employees

Question 21

4 ways managers can improve performance evaluations? #26

Answer 21

• multiple evaluators
• evaluate selectively
• train evaluators
• provide employees with due process

Question 22

6 external forces of change for learning organizations? #28

Answer 22

• Nature of workforce
• technology
• economic shocks
• competition
• social trends
• world politics

Question 23

Define organizational development? #30

Answer 23

collection of change methods that try to improve org effectiveness and employee well-being
(methods value human and org growth)

Question 24

2 goals of planned change? #29

Answer 24

• Improve ability of org to adapt to changes in its environment
• Change employee behavior

Question 25

Define interactionists view on conflict? How is it different from traditional view? #15

Answer 25

• Encourages small conflict because cooperative groups tend to become unresponsive to needs for change. (conflict can cause creativity)
• Traditional avoids all conflict