Study Deck Flashcards
Lean methodology
process used for eliminating waste by streamlining a job task or process.
Business process mapping
documenting the steps involved in completing a business process in order to identify the bottleneck or inefficiencies
Job analysis
Analyzing the job duties and responsibilities of a position to ensure the roles are clearly defined and aligned with organizational goals
Scenario planning
Create multiple scenarios for the future of an organization by planning for each one to help identify potential risks and opportunities, adapt to changes, and improve overall resilience to disruptions.
Strategic planning
Helps for understanding of industry trends that can impact the business in coming years
Workplace safety
Has high positive correlation with employee engagement
CHRO’s strategic role
Ensure org is living its purpose and values
Preventing workplace injuries without disrupting production
Encouraging employees to report near-miss hazards helps prevent workplace injuries without impacting productivity. Annual safety training is great BUT it does not serve as a daily reminder for potential hazards.
Best comp strategy for competitive industry
Pay at or above market base is best - bonus are great BUT not guaranteed.
Biggest reason to train on positive ER culture
To avoid becoming unionized because leaders are equipped to handle ER issues
Compliance requirements
ADEA - at least 20 employees; Affirmative Action - at least 50 employees AND handling federal work; FMLA - at least 50 employees; ACA - at least 50 employees
Effectiveness of past staffing initiatives
Look at retention rate of high-performing employees
Compa-Ratio
salary/market average * 100
Vision vs Mission Statement
Vision - future and aspirations; Mission - present state and objectives
Data breach
Provide affected employees with free credit monitoring and identity theft protection - this is the most proactive and clear approach.
Code of ethics and conduct
Describes value system, ethical principles, and specific ethical rules; also handles confidentiality and conflicts of interest
Recruiting Agency
Consider their reputation and track record - these are most important aspects
EEO-1
Necessary for private companies with at least 100 and federal contractors with at least 50 employees AND contracts of at least $50k
Adults Learning Research
Adult learners prefer self-directed and independent learning. They like to take charge of their own learning.
Job Analysis
Establish essential functions of a job, which helps with accommodations and provides legal team with function of the role. Can also be used for wage rates and hiring competencies but that’s not primary function
Improving retention
Improve employee engagement, promote work-life balance, and create competitive comp strategy
Branding and Recruiting
Branding shows company culture, which impacts recruitment. Vision and mission are great but don’t necessarily impact recruitment.
RFP
Effective RFP includes a timeline for delivery of services. including milestones and deadlines. It also provides a detailed overview of the evaluation criteria used to assess proposals
Salary Offers
Fairest and most consistent is to avoid salary negotiations and let the candidate know the salary is fair and final
Strategic Planning Phases
1) Clarify the Strategic Position is prep phase where consideration is given to internal and external stakeholders to ensure the correct ones are involved from the beginning.
2) Formula a Strategy includes identifying strategies required to accomplish goals, mapping a schedule and plan for communication of responsibilities, and creating alternative solutions for changing economic conditions.
3) Implement and Manage is action phase where it is rolled out.
4) Monitor and Evaluate is after it is rolled out where business adjustment can be made as needed.
Voice of Customer (VoC)
Six Sigma process to capture feedback from customers from internal and external sources and translate it into something measurable so key issues can be identified.
HRIS
Biggest benefit is improved data reporting which is strategic in helping executives make decisions
J-Curve
Graphical depiction of growth patterns when a change is implemented
Gathering Feedback
Best method is anonymous surveys because it allows for honest feedback about impact of efforts
Outplacement services
Biggest benefit is positive employer branding as it shows company cares about wellbeing of employees even as they transition out
Stock Options
Restricted Stock Units (RSU) - shares of stocks issued to employees upon hire or during employment with no vesting period.
Employee Stock Option Plans (ESOP) - issued to an employee as part of fulfilling a condition (certain # of sales, etc)
Employee Stock Purchase Plans (ESPP) - company allows employees to purchase stocks at discounted rate
Union Grievance
Most important thing is to provide timely and transparent communication throughout process to promote good relationships and maintain trust
Constructive Discharge
When an employee resigns due to hostile work environment which can lead to a termination lawsuit
Common OSHA Form 300A Mistake
Not signing the form prior to posting it - should be posted from Feb 1 to April 30 showing previous year’s recordable injuries
Interview Tools
MBTI - personality type
DISC - dimensions of personality
Wonderlic - cognitive and problem-solving aptitude of prospective employees
Predictive index (PI) - measures behavioral drives and cognitive abilities via self-reported measurement
Project charter
Provides project description which allows stakeholders to determine if project is worth pursuing and if org has enough resources for project
Timekeeping
FLSA does not dictate how time must be kept and reported within a timekeeping system.
Gemba Walk
Walking through the workplace to observe specific processes, ask questions, and listen to employees. Can help improve processes and opportunities and fix problems; Is helpful to teach employees purpose of Gamba Walk so they don’t feel like they are being evaluated and management should not use this as an opportunity to get involved
