Study cards

Question 1

Is able to identify and describe one’s own cultural assumptions and biases and their possible impact on work

Answer 1

Intercultural Proficiency

Question 2

Identifies strategies to manage cultural differences between personal beliefs and what needs to be put in place at the professional level

Answer 2

Intercultural Proficiency

Question 3

Models Canadian values while respecting the norms and behaviours of other cultures.

Answer 3

Intercultural Proficiency

Question 4

Accommodates local behaviour that conflicts with personal beliefs and values, e.g., without judging or protesting

Answer 4

Intercultural Proficiency

Question 5

Ensures that the needs and work methods of CBS and LES properly reflect GAC’s guidelines on intercultural effectiveness in the workplace

Answer 5

Intercultural Proficiency

Question 6

Engages LES and co-workers to explore respective objectives, concerns and interests

Answer 6

Intercultural Proficiency

Question 7

Contributes to team cohesiveness in ways that are appropriate to the culture

Answer 7

Intercultural Proficiency

Question 8

Validates their approach and behaviours by seeking feedback in intercultural environments

Answer 8

Intercultural Proficiency

Question 9

Seeks out ways to use the skills and knowledge of local colleagues to accomplish goals

Answer 9

Intercultural Proficiency

Question 10

applies in-depth knowledge of culturally-sensitive issues and high-impact situations across several cultures

Answer 10

Intercultural Proficiency

Question 11

Differentiates the variety of players involved in an alliance, how they are linked and the dynamics among them

Answer 11

Influencing and Alliance Building

Question 12

Engages in alliance building in moderately challenging situations

Answer 12

Influencing and Alliance Building

Question 13

Seeks out and establishes relationships and networks with others whose expertise assists in meeting immediate objectives in own area

Answer 13

Influencing and Alliance Building

Question 14

Helps others in urgent situations, e.g., working with others during an emergency or highpriority issue

Answer 14

Influencing and Alliance Building

Question 15

Builds relationships with all levels and colleagues in different communities of practice, e.g., trade, international development

Answer 15

Influencing and Alliance Building

Question 16

Shares networks to help the team strengthen the impact of a GAC initiative

Answer 16

Influencing and Alliance Building

Question 17

Articulates common interests and builds consensus

Answer 17

Influencing and Alliance Building

Question 18

Exercises a range negotiation skills

Answer 18

Influencing and Alliance Building

Question 19

Collaborates with broad and diverse groups, often at many levels in a manner that maximizes results

Answer 19

Influencing and Alliance Building

Question 20

Applies the criteria for choosing the best course of action or strategy, e.g., resources, the risks and advantages, sensitivities in the host environment, the impact of one GAC initiative on another, trends or external influences impacting Canadian interests

Answer 20

Judgement within a Global Context

Question 21

Selects the best decisions in moderately challenging situations by weighing the possibilities

Answer 21

Judgement within a Global Context

Question 22

Provides accurate and timely information to help guide decision-making, including outside of the Canadian context

Answer 22

Judgement within a Global Context

Question 23

Provides tailored recommendations to the appropriate audience, e.g., to the ADM or to a recipient outside of GAC

Answer 23

Judgement within a Global Context

Question 24

Factors in protocol and the environment of the host country in prioritizing requests

Answer 24

Judgement within a Global Context

Question 25

Carries out decisions that reflect organizational priorities and Canadian interests

Answer 25

Judgement within a Global Context

Question 26

Evaluates the context and risks before making decisions

Answer 26

Judgement within a Global Context

Question 27

Considers the repercussions of decisions and comments in a proactive manner

Answer 27

Judgement within a Global Context

Question 28

Adapts to different ways of working and living, e.g., different missions, managers, regions and at HQ

Answer 28

Resilience and Adaptability

Question 29

Adapts to unpredictable circumstances, e.g., in different environments with limited support

Answer 29

Resilience and Adaptability

Question 30

Manages change and uncertainty as a positive opportunity to improve circumstances

Answer 30

Resilience and Adaptability

Question 31

Stays productive in the long-term by knowing when to drop issues that are beyond one’s individual control

Answer 31

Resilience and Adaptability

Question 32

Takes initiative under difficult conditions while respecting the instructions of senior staff

Answer 32

Resilience and Adaptability

Question 33

Recognizes one’s own limitations and signs of inappropriate coping in self

Answer 33

Resilience and Adaptability

Question 34

Learns from mistakes and draws from lessons learned

Answer 34

Resilience and Adaptability

Question 35

Reassures others by projecting self-confidence under challenging conditions, e.g., in a crisis

Answer 35

Resilience and Adaptability

Question 36

Manages self in the face of adverse conditions and unexpected changes

Answer 36

Resilience and Adaptability

Question 37

Actively helps others to remain positive when faced with adversity

Answer 37

Resilience and Adaptability

Question 38

Maintains good working relationships based on listening and respect in order to help the organization move forward.

Answer 38

Interpersonal Relationships

Question 39

Recognizes the human side of issues and the need to maintain positive relationships with people.

Answer 39

Interpersonal Relationships

Question 40

Interacts and cooperates with people to achieve good results.

Answer 40

Interpersonal Relationships

Question 41

Deals with people in difficult situations, avoids potential conflicts and facilitates the achievement of a common goal.

Answer 41

Interpersonal Relationships

Question 42

Creates and maintains strong and productive relationships with clients.

Answer 42

Interpersonal Relationships