Study 6: Underwriting the Risk: Automobile - Summary Flashcards
Automobile insurance is the most heavily regulated line of p&c insurance in Canada. Two common features of auto insurance regulation:
- The policy forms for automobile insurance are government approved.
- Compulsory insurance laws make it mandatory that every automobile owner have access to insurance.
Necessity of auto insurance in Canada
- Auto insurance is mandatory for all vehicle owners in Canada
- In provinces with government auto insurance (British Columbia, Saskatchewan and Manitoba), access to basic insurance is assured by Crown corporations
- In other provinces, access is provided by a facility association, which covers risks unable to obtain coverage in the regular market
Underwriter’s skill and judgement
- Despite auto insurance being heavily regulated, underwriters must still apply skill and judgement within boundaries set by regulation and the insurer’s own corporate philosophy
- Ex. Two parents with a child purchase a third car. The underwriter knows the parents each already have a car, and the child just obtained their license. The third car is most likely for the child and they should be listed as a primary driver
- Underwriters should also understand new technologies and decisions that are made automatically in order to respond to them
Three rules in an insurer’s automobile underwriting manual which the underwriter should understand
- the type of car that an applicant wants to insure;
- the location of the applicant’s home; and
- whether or not the applicant plans to commute to work by car and the distance if he or she does.
The registered owner, the actual owner, and the drivers
- The registered owner may not be the actual owner of the vehicle, which could raise the question of insurable interest as well as a potential moral hazard (i.e. the actual owner could be financially unstable and trying to disguise their ownership)
- Who will actually be driving the vehicle is critical - greatest exposure to loss will occur when the vehicle is being driven
Seven questions to determine how a commercial applicant hires its drivers
- Does the applicant require prospective drivers to complete application forms?
- Does the applicant interview its prospective drivers before hiring them?
- Are references checked?
- Does the applicant administer written and road tests to prospective drivers?
- Are copies of operators’ licences kept on file?
- Are credit reference checks undertaken where the applicant’s drivers own the vehicles they operate?
- Is there a driver training program?
Importance of determining owners and operators for commercial risks
- Financial health of owner ensures operation of vehicles safely (ex. vehicles are maintained, number of hours driven is not excessive)
- Properly trained drivers operate more efficiently, use less fuel, inflict less wear and tear
- Underwriter should obtain an MVR for both commercial or personal risks on all drivers who will be using the vehicle. Helps determine convictions or accidents from past three years.
Driver experience
- Important to know the length of time the driver has been licensed, particularly in Canada
- Drivers licensed outside Canada may be more familiar with different driving conditions, laws, and rules of the road (ex. a driver from Australia would be familiar with driving on the left, different climate)
- Age and experience of driver should be compared against the type of vehicle (ex. an 18 year old driver purchasing a sports car may require additional questioning)
Three questions an underwriter should ask if the driver’s lack of experience can be attributed to age
- Is this a brand-new driver who just obtained his or her licence? Younger and less experienced drivers are generally more likely to have accidents.
- What class of licence did the new driver receive, and was it issued as part of a graduated licensing program? A graduated licence can tell an underwriter a great deal about how much—or how little—experience the driver has.
- Did this new driver take a formal driver training program? If so, does he or she have a certificate to prove it? Many companies offer discounts when drivers have a driver’s training certificate (DTC).
For any automobile insurance risk, the underwriter should be sure to do the following
- Review the automobile insurance application.
- Learn about the applicant.
- Identify the lessor or lessors of any leased vehicles.
- Examine the applicant’s relationship with the broker.
- Ask about the use of the vehicle.
- Identify the type or class of vehicle.
- Ask about any aftermarket modifications that might have been made to the vehicle or vehicles.
- Find out about any repairs that might have been made to the vehicle or vehicles.
- Identify and distinguish between the registered owner and the actual owner of each vehicle.
- For each vehicle, establish the driver’s age and investigate his or her Canadian driving experience.
- Look for some consistency between the age and other characteristics of a driver and the type of vehicle that he or she will be driving and for which insurance is sought.
- Investigate the maintenance planned for the vehicle or vehicles.
- Make the underwriting decision.
Automobile application overview
- Underwriter should identify all persons who are to be insured
- If more than one person, the relationship should be determined (ex. are they a family or unrelated?)
- Corporation name and individual name should be specified if the applicant is a business
- Listing and verifying names can lead to interesting revelations (ex. an elderly woman who only needs a vehicle to run errands, but the vehicle is a pickup truck)
Automobile application details
- The underwriter should start by determining whether the applicant for auto insurance is already a client for other lines (i.e. home insurance)
- This can provide the underwriter access to the client’s financial info
- If the applicant is a corporation, the underwriter should obtain financial information
Credit history and auto insurance
- Rules about credit checks for auto insurance vary by jurisdiction
- Banned in Newfoundland and Ontario. Can be used in Nova Scotia, and in Alberta the client must give definite consent for a credit check to be done
- Credit history may indicate ability to pay premium. It can also indicate a commercial client’s ability to hire and retain responsible drivers and properly maintain automobiles
Leased vehicles
- Coverage for leased vehicles is generally arranged by the lessee, since they have custody and control of the vehicle
- The leasing company may require higher liability limits and coverage for physical damage with lower deductibles
- Underwriter should get the names of both the owner of the vehicle (the lessor) and the driver (the lessee)
- Information about the lessor is also necessary - are they a well known leasing company? Do they use standard contracts?
Vehicle maintenance
- Well maintained vehicles are less likely to fail the driver and be involved in an accident
- Maintenance questions are primarily asked for commercial risks, especially fleets.
- The underwriter will want to determine who is responsible for maintenance - an employee or a third party mechanic. A maintenance contract with a third party makes it more likely the maintenance schedule will be followed.