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MTECH IT FINAL STUDY > STUDY > Flashcards

STUDY Flashcards

1
Q

What file system did Apple use in older versions of macOS?

A

HFS

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2
Q

What are the 2 major file systems used in Microsoft Windows?

A

NTFS
ReFS

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3
Q

What does ReFS stand for?

A

Resilient File System

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4
Q

Which best describes a block of memory?

A

The smallest readable or writable unit which can be accessed on the disk.

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5
Q

What does NTFS stand for?

A

New Technology File System

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6
Q

What command is used to install software on Ubuntu?

A

sudo apt-get install

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7
Q

How are most software installers obtained today?

A

The Internet

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8
Q

To which operating system is the file extension .dmg native?

A

Apple macOS

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9
Q

Of the following answers, which is the easiest way to configure macOS system startup?

A

Third party software like CleanMyMac

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10
Q

Is it possible to configure Windows to launch any installed application at system startup?

A

Yes

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11
Q

Please define the type of USB connector shown in the picture below.

A

Mini-USB

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12
Q

Looking at the graphic, which USB port is MOST LIKELY to be a USB 3.0 connector?

A

Blue

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13
Q

An input device sends information to a computer and an output device receives information from a computer?

A

True

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14
Q

Which of the following is NOT a way that you can connect a printer to a computer?

A

Display port cable

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15
Q

Which part of an inkjet printer contains the print head?

A

Ink cartridge

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16
Q

You have just finished setting up your new printer and when you go to print your first page it comes out with a lot of random characters and letters. What is most likely the problem?

A

bad driver

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17
Q

Inside of Device Manager on Windows 10, which of the following is not an available option to do with a device when right-clicked?

A

Device Specialization

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18
Q

You plugged in a USB mouse and keyboard to your laptop but they are not connecting correctly and are not responding to all your movements. Where should you go to check on the device drivers?

A
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19
Q

Device drivers allow hardware devices to communicate with the OS of a computer.

A

True

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20
Q

What digital connection type can support resolutions up to 15360 × 8640 @ 60 frames/second (hint: 20-pin)?

A

DisplayPort

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21
Q

Does Windows 10 automatically recognize multiple monitors when connected to a computer?

A

Yes

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22
Q

Inside of most web browsers, you can change your default search engine to one that will help provide you with the best searching results?

A

True

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23
Q

You are trying to fix a problem where your laptop runs very slow when you first turn it on, you aren’t sure why it is doing this or how to fix it so you decide to google your question, what would be the best search keywords for the best results?

A

Computer runs slow on startup

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24
Q

When doing a Google search for current IT news and documentation, what is the EASIEST way to make sure you are getting current and updated information?

Only choose results on the first page

Open every website and check the date published

Change search settings time frame

Put the date in the search bar

A

Change search settings time frame

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25
Q

You are working as a Network analyst and are asked to configure a new large business sized network switch. You decided to read some of the forums on switches, which of these forums will most likely give you the answers you need?

Cisco Community Forums

Intel Community Forums

Microsoft Community Forums

Dell Community Forums

A

Cisco Community Forums

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26
Q

You have a user contact you saying that their Outlook view has changed and you are unable to find out how to change it back, what would be the best online resource to use to find answers about this problem?

Yahoo Answers

The Verge Article

Microsoft Community Answers

Google Images

A

Microsoft Community Answers

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27
Q

Where would be a good place to keep all of your documentation on the steps you took to solve the IT problems you have encountered?

Keeping it in your head

Notebook

Knowledge Base

Telling your co-workers

A

Knowledge Base

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28
Q

Adam has just purchased a new Canon TR4550 series printer but does not know how to set it up, he decides to search on youtube for a video to watch, which video will most likely give him the answers that he needs?

A

C

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29
Q

John is trying to run some terminal commands to fix some network problems he is experiencing but he is struggling to find the answers online from his own research, he decides to look for a Facebook group for help, which group would be the MOST help to John?

A
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30
Q

Looking at the graphic below, what part of the website could help you collaborate and get answers to questions via a social media communication method?

A

Join Slack

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31
Q

What is the difference between the chat feature and team feature in Microsoft Teams?

A
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32
Q

Robert has been invited to a Google Meet by his supervisor but when he clicks on the link it won’t allow him to join, it only says “Ask to Join” like in the graphic below. What is causing this problem?

His camera needs to be on

He is not using the correct Google account

He needs to wait for other people to join the meeting first

He is not connected to the internet

A

He is not using the correct Google account

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33
Q

What is Microsoft’s main video conferencing software?

Skype for Business

Teams

Zoom

GoTo Meeting

A

Teams

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34
Q

You can restore your Google doc to any previous version where you made a change to the document.

A

True

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35
Q

You must remember to save your Google docs, sheets, or slides or all of your changes will be lost.

A

False

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36
Q

You have been assigned a project by your boss, you decide to complete the work inside of Google Docs due to its cloud capabilities. You copy the URL link and send it to your boss but he tells you that he cannot see the document when he clicks on the link, what is most likely the problem?

You boss needs to be the owner of the document

The boss needs to have the correct sharing permissions applied

The boss doesn’t have Google Docs on his computer

The document needs to be created under the boss’s account

A

The boss needs to have the correct sharing permissions applied

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37
Q

You are downloading your Google doc to your computer, which of the file format options below is not an available option for download?

A

.png

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38
Q

You were working with some of your files inside of One Drive and accidentally deleted one of them, where would you go to recover this file?

The One Drive recycle bin online

The recycle bin on your desktop

You cannot recover deleted documents in the cloud

The Exchange server recycle bin

A

The One Drive recycle bin online

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39
Q

Which of the following Microsoft products allows you to upload and access files from Windows PC’s, Macs and mobile devices anywhere with an Internet connection?

Exchange

Microsoft Access

Share Point

One Drive

A

One Drive

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40
Q

Allison would like for her co-workers to all edit a Microsoft Word Document at the same time, what does she need to do to allow for collaboration on a document?

Find a third party that allows for collaboration on documents

Upload and share the document in One Drive

She needs to present her screen using Microsoft Teams

Email the document to all of her co-workers

A

Upload and share the document in One Drive

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41
Q

You are using Outlook 365 to schedule a meeting with multiple people in your organization, which Microsoft tool would make it easy to see when everyone is available?

Scheduling Assistant

Contacts

Address Book

Shared Calendars

A

Scheduling Assistant

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42
Q

You are trying to send an email to some of your co-workers, you want your boss to see the email but you don’t want your co-workers to know that your boss is aware of the email, what email function could you use to complete this action?

Reply

Forward

BCC

CC

A

BCC

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43
Q

What is considered the brain of the computer?

A

CPU

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44
Q

After assembling a new PC, you turn on the power and hear a series of beeps, there is no display on the monitor. Which of the following would be a valid troubleshooting step to try next?

A

Resseat the RAM and memory

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45
Q

What is the first thing you check when your computer does not turn on?

A

Power

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46
Q

Which of the following do you NOT need to connect to the internet within your SOHO network?

A

BIOS

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47
Q

RJ11 ports are what you are going to need to be able to plug into computers and connect other devices to your router with a wired connection.

A

False

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48
Q

Your boss has asked you to make sure that only specific devices are allowed to connect to the router, what feature would allow you to complete this?

DHCP

SSID

MAC address filtering

WEP

A

MAC address filtering

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49
Q

The 2.4GHz band signal can reach a larger range with less bandwidth, while the 5GHz band can provide more bandwidth with a smaller range.

A

True

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50
Q

What does the WPS button do on the router?

Whitelist Power System

Wired Protected System

Wireless Phone Setup

Wifi Protected Setup

A

Wifi Protected Setup

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51
Q

Your work is going to hold a conference with at least 35 guests that will need to be able to wirelessly connect to the network, which device are you going to need to install in that conference room?

Switch

Access Point

Router

Firewall

A

Access Point

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52
Q

It is good practice to make the password to your router the same as your wireless password.

A

False

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53
Q

You have your ethernet line from your ISP and need to connect it into your router, what port are you going to plug it into?

WAN port

LAN port

USB port

DSL port

A

WAN port

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54
Q

Which of the following could be a valid IP address?

A

192.168.0.1

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55
Q

Which of the following binary expressions below represents a 255.255.255.0 subnet mask?

  1. 00000000.11111111.11111111
  2. 00000000.00000000.11111111
  3. 11111111.00000000.00000000
  4. 11111111.11111111.00000000
A

11111111.11111111.11111111.00000000

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56
Q

What tool would you use to backup macOS Catalina?

Time Machine

System Restore

Image Restore

Using OneDrive

A

Time Machine

57
Q

Which option is the best way to navigate to the Backup tool in Windows 10?

Settings > Update & Security > Backup

Using the Control Panel

CTRL+Alt+DEL > Backup

There is no Backup tool built into Windows 10, you must use third party software.

A

Settings > Update & Security > Backup

58
Q

Which drive technologies store data on flash memory chips?

SSD

HDD

CAT 7

SATA III

59
Q

Which drive technology is the smallest form factor?

M.2

HDD

2.5 inch SSD

PCIe

60
Q

What is the last evolution of a connection option that works with both HDD and SSD?

61
Q

What best describes Spyware?

A

Malware designed to spy on you.

62
Q

Which one of the following Malware is not always malicious in nature?

63
Q

What best describes a computer Virus?

A file that attaches to non infected files and infects other clean files.

An infective agent that typically consists of a nucleic acid molecule in a protein coat, is too small to be seen by light microscopy, and is able to multiply only within the living cells of a host.

A subprogram in a computer, often called up to execute by a higher level program.

A bug that permanently slows down and destroys computer hardware.

A

A file that attaches to non infected files and infects other clean files.

64
Q

What best describes a Rootkit?

Collection of computer software designed to provide continued privileged access to a computer.

Malware that locks down your computer and your files, and threatens to erase everything unless you pay a ransom.

Malware designed explicitely to spy on you.

Disguises itself as legitimate software, or is hidden in legitimate software that has been tampered with.

A

Collection of computer software designed to provide continued privileged access to a computer.

65
Q

What best describes a computer Trojan?

A

It disguises itself as legitimate software, or is hidden in legitimate software that has been tampered with.

66
Q

Which of the following is a famous Ransomware?

A

CryptoLocker

67
Q

What is the route to run a patch update on Windows 10?

A

Start > Settings > Update & Security

68
Q

How do you navigate to configure the Windows 10 Firewall?

A

Start > type in search bar “Firewall” > Windows Defender Firewall with Advanced Security

69
Q

You have been asked to recommend a computer upgrade to the CEO of your company. The computer he is currently using is a 2015 Apple MacBook Pro with upgraded processor, RAM and storage. Which of the following would be the best strategy for recommending a new computer to your CEO?

A

Conduct a short interview with the CEO to look at the latest MacBook models and point out which upgrade options will be most beneficial.

70
Q

When evaluating a hardware purchase, which of the following are usually the best criteria to base your decision on?

A

Compatibility, Features, Product Reliability, and Price

71
Q

Which companies are Desktop Processor manufacturers? Select ALL that apply.

Klipsche Intel

Apple AMD

Dell

A

Intel and AMD

72
Q

What do HDD have over SSD?

Price/Storage Ratio Aesthetics

Speed Durability

A

Price/Storage Ratio

73
Q

When working inside a computer, what is the first tool you should use?

Screwdriver ESD strap

The Internet Gloves

74
Q

Which is a common portable storage device?

HDD Flash Drive

Ziploc Zip drive

A

Flash Drive

75
Q

Which of the following is NOT a peripheral device?

A

Graphics Card

76
Q

This component improves video performance.

NUC NAS

GPU CPU

77
Q

Where does your computer store short term information.

78
Q

What is used to cool a processor?

79
Q

A workstation is having intermittent connection issues suddenly. What hardware may be malfunctioning.

Network card Power Supply

Computer Case Motherboard

A

Network card

80
Q

What is the first thing you check when your computer does not turn on?

Peripherials Software updates

Power Temperature

81
Q

What device stores your data when the computer is turned off?

HDD or SSD

RAM

Memory Cache

Flash Drive or Thumb Drive

A

HDD or SSD

82
Q

What is considered the brain of the computer?

83
Q

After assembling a new PC, you turn on the power and hear a series of beeps, there is no display on the monitor. Which of the following would be a valid troubleshooting step to try next?

Reseat the video card and RAM modules

Send the motherboard back for replacement

Plug in a different mouse and keyboard

Search the Internet for a BIOS update

A

Reseat the video card and RAM modules

84
Q

Some desktops cannot natively support the output of audio, what expansion card would enable the system to do so.

Expansion Card

Graphics Card

Daughter Board

Sound Card

A

Sound Card

85
Q

The GPU is considered the most integral part of the computer.

86
Q

What is the predominant file system used in Linux?

XFS

FAT

ReiserFS

Ext

87
Q

What does FAT stand for?

Flow Allocation Table

File Allocation Table

File Access Table

Feature Attribute Table

A

File Allocation Table

88
Q

What best describes Copy-on-Write?

A

Data is not written over the existing data, but into new disk space.

89
Q

Can some file systems be used with multiple operating systems?

90
Q

What best describes Journaling when looking at file systems?

A

Keeps a log or “journal” of changes that are made to a disk.

91
Q

To which operating system is the file extension .exe native?

A

Microsoft Windows

92
Q

What is a SuperUser in Linux?

A user who has returned from the Grid.

A user who has access to the sudo command.

A user who has used a login shell.

Someone who has earned many industry certifications.

A

A user who has access to the sudo command.

93
Q

What command in Ubuntu is used to uninstall software?

A

apt-get remove

94
Q

What is the recommended way to uninstall an application within macOS?

Apple Menu > Preferences > Uninstall Applications

Start Menu > Settings > Apps & Features > Select the App > Uninstall

Search Siri for Uninstallers.

Click the Finder icon in the Dock > click Applications in the Finder sidebar > Drag the application’s icon to the Trash > Empty the trash.

A

Click the Finder icon in the Dock > click Applications in the Finder sidebar > Drag the application’s icon to the Trash > Empty the trash.

95
Q

What are the most efficient routes to configure system startup in Windows 10? Select all that apply.

Start > Settings > Apps > Startup

sudo install package

Start > Search bar > msconfig > Startup > Task Manager

CTRL+ALT+DEL > Task Manager > Startup

A

Start > Settings > Apps > Startup

CTRL+ALT+DEL > Task Manager > Startup

96
Q

Of the following answers, which is the easiest way to configure macOS system startup?

Using the macOS Terminal

Using the Control Panel

Through Finder

Third party software like CleanMyMac

A

Third party software like CleanMyMac

97
Q

If the monitor in use is flat what could it be?

LCD

Projector

CRT

98
Q

Where is the best place to download a driver?

A

Manufacturers website

99
Q

What is the minimum resolution to be considered “HD”?

720p

4k

1080p

240p

100
Q

What connections are digital?

VGA

HDMI

Serial

USB

101
Q

What connections are analog.

VGA

HDMI

Serial

USB

A

VGA, SERIAL

102
Q

What are common refresh rates?

60hz

44hz

144hz

220hz

A

60hz,144hz

103
Q

What display type offers the best viewing angles?

IPS

TN

VA

OLED

104
Q

Which display suffers from burn-in?

OLED

miniLED

microLED

Quantum Dot

105
Q

Which display technology typically is the least expensive?

TN

IPS

OLED

VA

106
Q

Which display technology offers the best color reproduction?

IPS

TN

CRT

107
Q

Adam is trying to set up his new Canon TR4550 printer that he just purchased but has never set up a printer like this before, he decides to watch a youtube video on how to set up his new printer, what would be the best keyword search combination for the best results?

How to set up Canon TR4550 printer

How to setup new printer

Canon printers install

How to set up Canon printers

A

How to set up Canon TR4550 printer

108
Q

In the IT industry the content and technology moves very quickly, when reading forums online be sure to always look at the _____ to make sure you are getting the latest and correct content.

Date created

Content

Author

Security

A

Date created

109
Q

Most video conferencing tools will allow you to share your screen and allow a participant to remotely take control of your screen if you give them access. Which video conferencing solution does NOT have that capability?

Microsoft Teams

Zoom

Google Meet

Webex

A

Google Meet

110
Q

Which of the following is NOT a valid way to join a Zoom meeting?

Join Zoom Meeting link

Using the Zoom VPN

Personal Link Name

Typing in Meeting ID and Password

A

Using the Zoom VPN

111
Q

Besides being the owner of a Google document which of the options below is not an available permission sharing option?

Uploader

Editor

Commenter

Viewer

112
Q

You know that you are going to be going out of town and not have access to the Internet, you still want to be able to work on your Google sheets. What option are you going to need to change on your sheet to make this possible?

Publish to the web

Make available offline

Add shortcut to drive

Make a copy

A

Make available offline

113
Q

Which of the programs below match this description:

Microsoft _________ is a program for free-form information gathering and multi-user collaboration. It gathers users’ notes, drawings, screen clippings, and audio commentaries. These can be shared with other users over the Internet or a network.

Outlook

Word

One Note

One Drive

114
Q

Where do all Microsoft Office 365 email accounts get stored at?

Outlook online

Microsoft Exchange

One Drive

Outlook locally on the computer

A

Microsoft Exchange

115
Q

Please select the correct answer regarding the archive and trash features of Gmail

Email trashed will also appear in the “all mail” section of Gmail

Emails trashed will automatically be deleted after 30 days, Emails archived will go to the “all mail” section of Gmail.

Emails trashed or archived will both be deleted after 30 days.

Emails archived will automatically be deleted after 30 days, Emails trashed will go to the “all mail” section of Gmail.

A

Emails trashed will automatically be deleted after 30 days, Emails archived will go to the “all mail” section of Gmail.

116
Q

You can only connect Microsoft email accounts with Outlook?

117
Q

Which of the options below is not a characteristic of a SOHO?

Wired Connections

Wireless Connections

Same Physical Location

50-100 Employees

A

50-100 Employees

118
Q

Which of the following do you NOT need to connect to the internet within your SOHO network?

IP address

Subnet Mask

BIOS

Default Gateway

119
Q

When you configure a SOHO network with DHCP you will need to set the IP address that will be used on each device.

120
Q

Which of the following is used to identify the name of a WiFi network?

WPA2 password

WEP key

MAC address

SSID

121
Q

What is a SOHO network?

Single Operating Home Office

Small Office Home Office

Single Owner Home Office

Safety and Occupational Health Office

A

Small Office Home Office

122
Q

You receive an update from the manufacturer of your SOHO router that they have discovered a security vulnerability, what should you do to try and resolve this security flaw?

Enable MAC filtering

Disable DHCP

Enable content filtering

Check for and apply firmware updates

A

Check for and apply firmware updates

123
Q

As a technician you are installing a SOHO router for a children’s center, they don’t want the children to access inappropriate sites, which of the following options should you configure?

Update the firmware

Disable SSID

Disable DHCP

Enable content filtering

A

Enable content filtering

124
Q

You are setting up a brand new SOHO wireless router, which of the following tasks below should you do FIRST to secure the router?

Press the WPS button

Disable SSID broadcast

Change the router’s default password

Set up an obscure network name

A

Change the router’s default password

125
Q

What is the term for the auto-configuration technology responsible for addresses that start with 169.254?

IPv6

IPv4

APIPA

DHCP

126
Q

______ converts human readable names into IP addresses.

DHCP

DNS

Port forwarding

Subnetting

127
Q

A static IP address is an IP address that is manually assigned to a device and remains constant until it is manually changed.

128
Q

Which of the following could be a valid IP address?

  1. 168.0.1
    www. icann.org
  2. 0.0.1
  3. 0.250.261
A

192.168.0.1

129
Q

What is the best way to create a full system backup of Ubuntu?

Using the third party Deja Dup application

Using OneDrive

Using the built in Backup tool in Ubuntu

Using Time Machine

A

Using the third party Deja Dup application

130
Q

What drive technology delivers the fastest speeds?

NVMe M.2 SSD

Disc Doppling

NVMe HDD

NVMe 2.5 SSD

A

NVMe M.2 SSD

131
Q

What best describes Malware?

Any malicious program or code that is harmful to systems.

An .exe file that can harm your computer

A malicious driver system

A form of government espionage

A

Any malicious program or code that is harmful to systems.

132
Q

Which one of the following Malware is not always malicious in nature?

Adware

Virus

Worm

Trojan

133
Q

What best describes Ransomware?

Malware that locks down your computer and your files, and threatens to erase everything unless you pay a ransom.

Software used for kidnapping.

A virus that allows an external source to view your installed programs.

Expired hardware warnings.

A

Malware that locks down your computer and your files, and threatens to erase everything unless you pay a ransom.

134
Q

Which two options would best benefit a company to avoid being compromised by hackers? Select all that apply

Using reliable anti-virus programs and other security software.

Educating employees on cyber security hygiene.

Putting armed guards at every entry point to the building.

Prohibit employees from using any apps not pre-installed on their computer.

A

Using reliable anti-virus programs and other security software.

Educating employees on cyber security hygiene.

135
Q

What is a Firewall?

A software program or hardware device that restricts communication between a private network or computer system and outside networks.

A piece of software designed to prevent viruses entering a computer system or network

A peice of software that downloads software patches to the OS.

A tool to configure user access to files on a computer.

A

A software program or hardware device that restricts communication between a private network or computer system and outside networks.

136
Q

What is the most common form factor for motherboards?

ATX

mini-ITX

nano-ITX

Micro-ATX

137
Q

What system of rating is used to determine a Power Supplies rated efficiency?

80 Plus

IEEE Power Rating System

Modularity Power Measurement

The Grid

138
Q

What is the minimum amount of RAM a typical modern build should have?

16GB

8GB

32GB

12GB

139
Q

Which is the correct order to use when determining your hardware for a build?

CPU > Motherboard > RAM > Storage Solution > Case > Power Supply

Power Supply > RAM > CPU > Storage Solution > Case > Motherboard

Power Supply > CPU > RAM > Storage Solution > Case > Motherboard

RAM > Motherboard > CPU > Storage Solution > Case > Power Supply

A

CPU > Motherboard > RAM > Storage Solution > Case > Power Supply

MTECH IT FINAL STUDY (1 decks)

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