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Fundamentals for Success in Bizness 072 > Study > Flashcards

Study Flashcards

1
Q

Values

A

things that are most important to the individual
stable, enduring beliefs
i.e honesty, integrity

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2
Q

Morals

A

system of believes that emerge from values
cultural and societal norms
i.e. don’t ask a woman her age

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3
Q

Ethics

A

morals and values in action
what people see us do
behaviors/doing

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4
Q

personal ethics

A

guides interactions with others personally and professionally

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5
Q

organizational ethics

A

rules, principles in context of business

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6
Q

4 levels of organizational ethics

A

Societal - concern for world as a whole
Stakeholder - concern for customers, employees, supplies, community
Internal policy - relationship between company and employees
Personal - how people treat others within organization

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7
Q

CSR

A

corporate social responsibility

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8
Q

internal transparency

A

openness, communication and accountability

perception of intentionally shared information

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9
Q

code of ethics

A

public guide to an org’s values and ethical obligations

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10
Q

greenwashing

A

ethical commitments run counter to practices

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11
Q

Organizational culture

A

refers to a system of shared assumptions, values, and beliefs that shows employees appropriate and inappropriate behavior. 

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12
Q

ASA

A

Attraction Selection Attrition - outlines how employees join and leave organizations

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13
Q

Attraction

A

attracted to orgs like themselves in personality and values

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14
Q

Selection

A

Orgs select those who have skills and values like existing members

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15
Q

Attrition

A

those who don’t fit well are likely to leave

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16
Q

Openness continuum and CVF type

A

inventive/curious; Adhocracy

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17
Q

Conscientiousness continuum and CVF type

A

efficient/organized; Hierarchy

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18
Q

Extraversion continuum and CVF type

A

outgoing/energetic; Market

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19
Q

Agreeableness continum and CVF type

A

friendly/compassionate; Clan

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20
Q

8 practices for supportive communication

A 
Congruent - messages match thoughts of person expressing them
Descriptive language
Problem oriented
Validating statements
Specific
Conjunctive - refer to what was stated earlier
Own statements
Listen actively - reflective responses
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21
Q

Self Awareness

A

perceive, assess, exhibit appropriate emotions
self confidence
self assessment
recognize patterns

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22
Q

Self Management

A

channel emotions in positive way when needed

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23
Q

Social Awareness

A

ability to empathize/understand how others feel

24
Q

Relationship Management

A

assist others in managing emotions, establish supportive relationships with other

25
Q

self regulation

A

manage internal state.
self control
transparency
adaptability

26
Q

Motivation

A

understand emotional tendencies that impact your capacity to reach personal goals
initiative
persistence

27
Q

empathy

A

attuned to emotional signals from others

28
Q

6 Social skills

A 
manage relationships
respond to emotions of others
collaboration
conflict management
persuasion
cooperation
29
Q

meditation

A

focus on one specific area

30
Q

mindfulness

A

aware of present moment

31
Q

supportive communication

A

preserve positive relationship between communicators while addressing a problem

32
Q

locus of control

A

how much someone believes circumstances are in their control

33
Q

traits of leaders

A 
Integrity
Intelligence
Extroversion
Conscientious
Open to Experience
Self-esteem
34
Q

Consideration vs initiating

A

two major sets of leader behavior
consideration - relationships behaviors
initiating - task related behaviors

35
Q

job centered behaviors

A

type of leader behavior
supervisory functions
planning, scheduling, coordinating

36
Q

employee member centered behaviors

A

type of leader behavior

focus on supporting employees

37
Q

5 leader behaviors

A

Accommodating - high concern for people. low concern for production, yield and comply
Sound - high people concern and production, contribute and commit
Status Quo
Indifferent - low people concern and output, evade and elude
Controlling - low people concern, high output, direct and dominate

38
Q

Coercive power

A

punish for noncompliance

39
Q

expert power

A

knowledge and skill

40
Q

informational power

A

knowledge

41
Q

referent power

A

from being trusted/respected

42
Q

Empathize design state

A

research needs

43
Q

Define design state

A

state users needs

44
Q

Ideate design state

A

challenge assumptions, create ideas

45
Q

prototype design state

A

start to create solutions

46
Q

test design state

A

try out solutions

47
Q

implement design state

A

introduce ideas to market

48
Q

Telling follower maturity

A

M1 - low competence and commitment

49
Q

Selling follower maturity

A

M2 - low competence, high commitment

50
Q

Participating follower maturity

A

M3 - high competence, low commitment

51
Q

Delegating follower maturity

A

M4 - high competence and commitment

52
Q

4 categories of tools for transformational leadership

A

Idealized influence - leader models behavior
Inspirational motivation - inspires passionate vision
Intellectual stimulation - empowers subordinates’ intellect
Individualized consideration - leader leans subordinates talents

53
Q

individual contributor

A

users personal skills to contribute to a team

54
Q

Clan characteristics

A

Family, Mentoring, Participation

55
Q

Adhocracy

A

Entrepreneurial, Risk taking, dynamic

56
Q

Heirarchy

A

Structure, Efficiency

57
Q

Market

A

Competition, get job done

Fundamentals for Success in Bizness 072 (1 decks)

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