Strategic Management Flashcards
Administration
Administration: Embrace the narrower process
of developing & maintainning procedures e.g. in
Office administration
Organization
agement
The Definition of Organization:
“Organization is a social entity that is goal-directed and
deliberately structured.” (Daft& Marcic, 2009:8)
In Daft’s definition of an organization;
social entity means being made up of two or more
people;
goal-directed means designed to achieve some outcome,
such as to make a profit, to win pay increases for
members, to meet spiritual needs, or provide social
satisfaction;
deliberately structured means that tasks are divided and
responsibility for their performance is assigned to
organization members.
turbulent times
– Many managers fail to comprehend and adapt
to the rapid pace of change in the world
• Common failures include:
Poor Communication
Failure to Listen
Poor Interpersonal Skills
Treating employees as instruments
Failure to clarify direction and performance
expectations
Manager
agement
The Definition of Organization:
“Organization is a social entity that is goal-directed and
deliberately structured.” (Daft& Marcic, 2009:8)
In Daft’s definition of an organization;
social entity means being made up of two or more
people;
goal-directed means designed to achieve some outcome,
such as to make a profit, to win pay increases for
members, to meet spiritual needs, or provide social
satisfaction;
deliberately structured means that tasks are divided and
responsibility for their performance is assigned to
organization members.
Landau
Efficiency and affectiveness
Organizational effectiveness means providing
a product or service that customers value.
• Organizational efficiency refers to the amount
of resources used to achieve an organizational
goal. It is based on how much raw material,
money and people are necessary for producing
a given volume of output.
• Efficiency can be calculated as the amount of
the resources used to produce a product or
service.
Quaint
Performance
Performance is the organization’s ability to attain its
goals by using resources in an efficient and effective
manner.
Shortly;
•Effectiveness: The degree to which the organization
achieves a stated goal.
•Efficiency: volume of output. The use of minimal
resources—raw materials, money, and people—to
produce a desired
•EFFICIENCY: Doing things right
•EFFECTIVENESS: Doing right thin
Management skills
see the organization as a whole system
Human Skills – the ability to work with
and through other people
Technical Skills – the understanding
and proficiency in the performance of
specific tasks
Several approaches have been used to analyze
the job of management.
• One common approach examines management
by categorizing the functions (work) managers
perform.
• A second approach looks at the roles of
managers perform.
• A third approach analyzes the skills required of
managers
• These roles are divided into three conceptual
categories:
- informational (managing by information);
- interpersonal (managing through people); and
- decisional (managing through action).
• Each role represents activities that managers undertake to ultimately
accomplish the functions of planning, organizing, leading, and
controlling.
• Although it is necessary to separate the components of the
manager’s job to understand the different roles and activities of a
manager, it is important to remember that the real job of
management cannot be practiced as a set of independent parts; all
the roles interact in the real world of management
Role
.
• A role is a set of expectations for a manager’s
behavior (Daft& Marcic, 2009:15).
Informational
Informational
Monitor Seek and receive information, scan periodicals and reports, maintain personal contacts.
Disseminator Forward information to other organization members; send memos and reports, make phone calls.
Spokesperson Transmit information to outsiders through speeches, reports, memos.
Interpersonal
Figurehead Perform ceremonial and symbolic
Interpersonal
Interpersonal
Figurehead Perform ceremonial and symbolic duties such as greeting visitors, signing legal documents.
Leader Direct and motivate subordinates; train, counsel, and communicate with subordinates.
Liaison (irtibat yetkilisi) Maintain information links both inside and outside organization; use e-mail, phone calls, meetings.
Decisional
Decisional
Entrepreneur Initiate improvement projects; identify new ideas, delegate idea responsibility to others.
Disturbance Take corrective action during disputes or crises; resolve conflicts
handler among subordinates; adapt to environmental crises.
Resource allocator Decide who gets resources; schedule, budget, set priorities.
Negotiator Represent department during negotiation of union contracts, sales, purchases, budgets; represent departmental interests.
