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State Boards > State Boards > Flashcards

State Boards Flashcards

1
Q

which religious sect requests the use of the words “passed on” rather than “died or deceased” in the death notice of the obituary

A

Christian Scientist

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2
Q

the casket used in a Jewish Orthodox funeral service is called a/an

A

aron

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3
Q

under this condition a veteran’s burial benefit can be paid directly to the funeral home

A

if a funeral home can demonstrate that a veteran’s funeral bill is unpaid

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4
Q

at the conclusion of a greek orthodox funeral service the congregation will pass by the casket and

A

kiss the icon

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5
Q

a general term designating a place suitable for the reception of a dead human body is a/an

A

tomb

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6
Q

the decedent’s social security number is required to be entered on a/an

A

death certificate

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7
Q

a speech about the character of a deceased person at the funeral service is known as a/an

A

eulogy

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8
Q

a funeral procession is also known as a

A

cortege

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9
Q

an unsolicited gift to a clergyman is called a/an

A

honorarium

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10
Q

a veteran’s grave marker can be obtained by making application to the

A

veteran adminstration

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11
Q

the proper terminology for the placing of cremated remains into a final container is

A

inurnment

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12
Q

when placing the casket on the lowering device the casket bearers should grasp this portion of the handle

A

bar

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13
Q

traditionally, the name given to a symbolic cloth covering placed over the casket is a/an

A

pall

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14
Q

a protestant church designed so that the pulpit is centered in the sanctuary is called

A

non-liturgical

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15
Q

the united states flag that accompanies the body of a deceased military person should be presented to the

A

surviving spouse or next of kin

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16
Q

a mournful poem or song of lamentation for the dead is a/an

A

elegy

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17
Q

the main body of the church where seating is provided is the

A

nave

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18
Q

an altar attendant is called a/an

A

acolyte

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19
Q

the person who presides at the funeral service for the church of jesus christ of latter day saints is the

A

bishop of the ward

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20
Q

embalming is usually not practiced by the

A

jewish orthodox

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21
Q

a cross with the image of the body of Christ superimposed is a

A

crucifix

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22
Q

a monument which is erected to the memory of the dead, but containing no remains is a/ an

A

cenotaph

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23
Q

the only non-declinable fee on the general price list is the

A

basic service fee

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24
Q

which of the following disclosures are required on the general price list by the ftc

A

right of selection

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25
Q

if a consumer does not want to accept or look at the general price list

A

you do not have to do anything else

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26
Q

the indirect method of approach for casket selection requires

A

adequate pre-counseling

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27
Q

how many caskets should be shown in a casket selection room

A

12-30

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28
Q

in ordering inventory, the funeral home manager knows that the quality to be purchased which minimizes total costs is the

A

economic order quantity

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29
Q

how can a funeral director develop an effective public relations campaign

A

develop public presentations on the value of the funeral

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30
Q

the process of planning and executing the development, pricing, promotion, and distribution of an organization’s goods/services

A

marketing

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31
Q

if a funeral home provides direct cremation, the amended funeral rule requires you to

A

offer alternative containers or wood boxes

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32
Q

if a supplier offers a reduction of the price given for payment of an account within the time limits established by the sales contract, this is known as a

A

cash discount

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33
Q 
a director's casket sales for a week are as follow:
$750
$900
$950
$1175
$900
the mode is:
A

$900

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34
Q

the advantage of the declining price structure

A

CVI improves with higher priced caskets

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35
Q

a coffin or casket made entirely of wood and containing no metal parts would be required for the religion

A

Jewish

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36
Q

the dimensions of a particular steel casket are 6’6” long and 23” wide a casket invoices as 6’6” XX would be how many inches wide?

A

27”

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37
Q

which of the following is classified as a hardwood

A

oak

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38
Q

a burial vault which is closed by lowering the dome over the base describes a/an

A

air seal

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39
Q

an example of a non-ferrous metal is

A

bronze

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40
Q

an option to a traditional casket is display room would be

A

a vertical computer program

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41
Q

in order to evaluate product needs, the funeral home manager may analyze the number of times sales in a given price bracket occur over a fixed period of time this is called

A

sales frequency

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42
Q

the purchasing, pricing, display, and sale of the product is known as

A

merchandising

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43
Q

when collecting market data, the statistical study of human population with respect to their size and density, distribution, composition, and income is known as

A

demographics

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44
Q 
the funeral director's casket sales for the week are
$700
$1500
$1200
Total is $3,400
the mean is:
A

$1,133.33

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45
Q

a method of price quotation in which one price includes bother service and casket is

A

unit pricing

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46
Q

according to the FTC Funeral Rule, funeral directors may

A

offer a traditional funeral package at a discount

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47
Q

market research would include market data of the wealth produced in or near a community that provides employment and income to the local population this is called

A

economic base

48
Q

the best lighting option for the selection room is

A

indirect incandescent

49
Q

if a preneed sale takes place outside the funeral establishment, the customer may cancel the contract within

A

3 days

50
Q

most experts recommend that a funeral home spend what percentage of its yearly gross income on advertising

A

2-5%

51
Q

Carl Rogers is well known for his work in humanistic therapy which is also known as

A

client centered therapy

52
Q

a person who expresses anxiety and discomfort while attending a visitation at a funeral home is most likely experiencing a/an

A

conditional response

53
Q

which of the following is a determinant of grief

A

concurrent stresses

54
Q

the event of a loss is

A

bereavement

55
Q

the defense mechanism by which a person refuses to see things as they are because such facts are threatening to the ego is called

A

denial

56
Q

according to Bowlby, attachments come from a need for

A

safety and security

57
Q

“Affect” is synonymous with

A

emotion

58
Q

the process of incorporating a loss into one’s life is known as

A

mourning

59
Q

blame directed outward is the definition of

A

anger

60
Q

blame directed inward is the definition of

A

guilt

61
Q

psychology is defined as the study of

A

human behavior

62
Q

crying would be an example of a/an

A

external response to an emotion

63
Q

suicide resulting from a hopeless situation is

A

fatalistic

64
Q

the funeral rite satisfies all of the following needs of the survivors EXCEPT

A

stress

65
Q

an emotion characterized by sudden and extreme fear is

A

panic

66
Q

in the early stages of developing a counseling relationship, it is important for the counselor to be

A

nonjudgemental

67
Q

directive counseling is also known as

A

active

68
Q

which of the following acts of mourning is to experience the pain of loss

A

second

69
Q

using specialized techniques to help people with abnormal grief is known as

A

grief therapy

70
Q

carl rogers is most frequently associated with

A

unconditional positive regard

71
Q

the state of being prevented from attaining a goal best defines

A

frustaration

72
Q

client- centered counseling is also known as

A

non-directive

73
Q

helping people to facilitate uncomplicated grief to a healthy completion of the tasks of grieving within a reasonable time frame best defines

A

grief counseling

74
Q

which of the following types of death would allow for anticipatory grief to occur

A

AIDS

75
Q

of the following who has the primary right to control final disposition of a body

A

adult son

76
Q

if there is no will, the property and holdings of a deceased person will be distributed according to law and an administrator/ personal representative will be appointed by the

A

court

77
Q

in legal terminology a dead human body is considered

A

quasi-property

78
Q

a good business technique in funeral arrangements is to

A

have written consent

79
Q

the next of kin who delivers the personal effects of the deceased to the funeral director is properly termed a

A

bailor

80
Q

state regulation of funeral services for the health and welfare of citizens is an example of a state’s

A

police power

81
Q

a dead human body

A

is not property in a real sense

82
Q

the funeral director who has physical possession of a dead human body is said to have

A

actual custody

83
Q

in a cortege, drivers who are under the control of the funeral director are legally referred to as

A

agent drivers

84
Q

although a dead human body is in one mortuary, the mortuary which has control of the final disposition is said to have

A

constructive custody

85
Q

as a funeral director, the only people you should inform, even if asked, that the deceased has an infectious disease are appropriate members of

A

your staff

86
Q

a practitioner serves a family and provides both services and merchandise. the state requires the funeral home to pay 4% sales tax on merchandise. prices are as follow:
Service $2,00
Casket $2,250
Vault $1,600
Total $5,850
How much sales tax does the funeral director pay the state

A

$154.00

87
Q

any rate of interest above the maximum rate allowable by law is

A

usury

88
Q

the party who makes an offer is called the

A

offeror

89
Q

the party who is sued in a civil suit is known as the

A

defendant

90
Q

the doctrine of stare decisis is concerned with

A

case law

91
Q

the term that is used when all the terms of a contract have been fully performed by the contracting parties is

A

executed

92
Q

a business that is owned by one person is classified as a

A

sole propretorship

93
Q

false statements made in writing for the purpose of injuring the reputation of another constitute

A

libel

94
Q

personal property permanently attached to land is known as a

A

fixture

95
Q

which of the following terms describes a sale in which the buyer, so long as the buyer is not in default, has a right to possession before payment in full is made

A

conditional sale

96
Q

a contract to keep an offer open for a specified period of time supported by consideration is called a/an

A

option

97
Q

the person appointed by a court to oversee an estate is the

A

administrator

98
Q

in law, a relationship of trust is expressed by the term

A

fiduciary

99
Q

an intoxicated person makes a contact it is

A

voidable

100
Q

the branch of the law which deals with the rules of conduct and actions governing a mortician during his legal relations with the public is

A

mortuary law

101
Q

a private or civil wrong whose cause is intentional or caused by negligence for which there may be action or damage is a

A

tort

102
Q

a notice of complaint given to a defendant defining the complaint and time frame in which an anwser must be received is a/an

A

summons

103
Q

an intentional statement of false facts upon which an injured party relied in a decision to enter into a contract to their detriment is

A

fraud

104
Q

the method of removing one’s free will in making a decisions by threats to do physical harm to the person, his family, or property is

A

duress

105
Q

unauthorized embalming may be viewed by the courts as which type of violaton

A

mutilation

106
Q

a suitable container for cremation would be a/an

A

alternative container

107
Q

prior to cremation, consent for removing this item must be obtained

A

pacemaker

108
Q

if a family supplies an urn that was purchased at a different location, the funeral director can legally

A

use the urn provided by the family

109
Q

which of the following people would have the right to authorize the cremation for Mary

A

Mary’s adult son

110
Q

the difference between a burial vault and a grave liner is

A

burial vaults seal

111
Q

a metal or concrete container designed to protect the casket is a

A

vault

112
Q

the person responsible to confirm that a pacemaker has been removed from the deceased prior to cremation is the

A

crematory operator

113
Q

the documents required for cremation include the authorization for cremation, the cremation permit and the

A

death certificate

114
Q

jewelry and personal effects of the deceased should be

A

removed, documented, and returned or disposed of according to the families instructions

115
Q

it is appropriate for the funeral director to leave the cemetery

A

after the casket is lowered

State Boards (2 decks)

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