STAR Technique

Question 1

Communication Examples?

Answer 1

• Winning over an unresponsive/reluctant person.
  Kenny White - Bus Queue.
• Explain something complex.
  GTAC POB system - Senior Management & Security Officers (different techniques)
• Surveillance techniques (Belfast, Baghdad, Kosovo).

Question 2

Influence examples?

Answer 2

Could refer to GTAC POB.
- A time when you failed to sell an idea?
Simon and team……..Back to back.
- A time when you had to influence….how did you do it?
Cutting a Contractor opposed to a Trade or Subbie.
- PTI (CFT) I influenced lead PTI to take added break and get soldiers to take off jackets and helmets.

Question 3

Negotiation example?

Answer 3

Northlink ferries - Original outlay and why….cutting back due to Summer season and no incidents…..compromises.

Question 4

Integrity and Professionalism examples?

Answer 4

• Quinny potentially leaking sensitive information (Professional - Objective).
• Bomb hoax….held hands up, in relation to informing relevant people in a timely fashion (Integrity).

Question 5

Teamwork examples?

Answer 5

• A situation where I played an important role?
  Surveillance techniques (Belfast, Baghdad, Kosovo).
  Fire fight in Afghan…one foot on the ground.
  Foot patrol…recce of enemy camp,with Sean in jungle.
• Dysfunctional team?
  Simon…own agenda….not consulting….out for himself….putting his own spin on things….lying.

Question 6

What does STAR stand for?

Answer 6

• Situation/Scene
• Task
• Action
• Result