Standards Flashcards
What do we not call training sessions?
Classes or anything other than a training session
What do you never do whilst clients are in the building?
Sit down or use your mobile, put your hands in your pockets, eat on shift, swear
What don’t you call someone?
Mate
What does a “fun” session never spill into?
“unprofessional”
We never talk negatively about who?
Clients or anyone else
What is the only thing we reference the routine on?
Ipad
What do we never wear on our head?
Anything
The only type of dyed hair that is acceptable is?
Naturally coloured
Tattoos must not be?
Visible
What style of make up is acceptable only?
Natural make up only
Front stage/Backstage - Give an example of backstage?
Speaking to clients about being “short staffed”
What is the only acceptable thing to drink in front of clients?
Water
What does a team member never do with their arms or hands?
In their pockets or crossed
