Standard Operating Procedures

Question 0

STERILE FLIGHT DECK PHASE | DEPARTURE & ARRIVAL

Answer 0

DEPARTURE • The sterile flight deck phase begins from the closing of the last door until the seatbelt sign has been switch off.

ARRIVAL • The sterile flight deck phase begins from the seatbelt sign being switched on for descent until the first aircraft door opens.

Question 1

4 SOP’S FOR OPENING CABIN DOORS

Answer 1

• SEATBELT SIGN IS OFF
• KNOCK ON THE DOOR FROM GROUND STAFF WITH A THUMBS UP
• PA FROM THE PURSER, CABIN CREW CLEARED TO OPEN DOORS
• A CHECKER IS PRESENT FG1, SFS, PUR, PDP

Question 2

STERILE FLIGHT DECK PHASE | NO CONTACT PERIOD

Answer 2

DEPARTURE • The no contact period begins from the start of the take off roll, until the landing gear retracts.

ARRIVAL • Begins from the extension of the landing gear, until the aircraft has vacated the runway.

Question 3

STERILE CABIN POLICY

Answer 3

DEPARTURE • Begins from PA “Cabin Crew prepare for take off.” until the first landing gear retracts.

LANDING • Begins from the PA “Cabin Crew prepare for landing.” until the aircraft vacates the runway.

Question 4

DANGEROUS GOODS RESPONSE KIT

Answer 4

Located in every HRK 
• 2 Polyethylene Bags
• Rubber work gloves
• Sealing tape
• Metal tongs

Question 5

LAVATORY WATER SHUT OFF VALVES

Answer 5

B777 - BEHIND THE MIRROR OR CUP DISPENSER

A380 - ON THE SIDE OF THE TOILET OR UNDER THE SINK

Question 6

WATER SUPPLY SHUT OFF

Answer 6

A380 - ML1 or UL1 FAP

B777 - All 777 above L2 Door
B777/300 - L2 & L5
B777/200 - L2 & L4
B777/300 ULR - L2 & L5CSP
B777/200 LR - L2 & L4CSP