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Post Office > Standard Mail and Postage > Flashcards

Standard Mail and Postage Flashcards

1
Q

1-30 grams- Canada

A

1.00 postage (single) or 85 cents permanent stamp (book)

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2
Q

31-50 grams- Canada

A

1.20 single. No booklet discount (USA stamp)

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3
Q

51-100 grams- Canada

A

1.80 single. No booklet discount (Oversize stamp)

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4
Q

85 grams with one pre-affixed Canadian Permanent stamp

A

Counts as 85 cents towards 1.80 total (NOT 1.00) 95 cents owing

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5
Q

1-30 grams- USA

A

1.20 single, no booklet discount (USA stamp)

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6
Q

31-50 grams- USA

A

1.80 single. No booklet discount (Oversize stamp)

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7
Q

51- 100 grams- USA

A

2.95. Weigh and print a label

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8
Q

1-100 grams- Canada Oversize

A

1.80 single. No booklet discount. (Oversize stamp)

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9
Q

1-30 grams- International

A

2.50 single. No booklet discount. (International stamp)

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10
Q

31-50 grams- International

A

3.60 single. 2x 1.80 stamps (oversize) or print out

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11
Q

51-100 grams international

A

5.90. Print out label

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12
Q

Re-print a debit receipt

A
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13
Q

Money gram or Money order payment method

A

Cash or debit only

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14
Q

How many #’s in a US postal code?

A

only use 1st 5 digits

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15
Q

Do postal codes matter on letters or parcels when weighing?

A

Yes on parcels, and on letters to print a label (as long as same country)

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16
Q

Can we give a package back to a cx once accepted?

A

No. Illegal!

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17
Q

Which are serialized? Money Order or Gram?

A

Money Order. Order MUST match

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18
Q

How do you look up a receipt?

A

Clerk tools, e-journal. Look at day before (ie 21st for receipt from 22nd)

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19
Q

Direct Ship fees

A

under $25 a fee, over $25- free

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20
Q

Outer door code

A

7532#

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21
Q

Inner Door code

A

2428#

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22
Q

Moneygram refund?

A

Must call Moneygram. Cannot be done through us.

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23
Q

Cut off time for moneygram?

A

8:30 PM. No support if after this time.

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24
Q

Cut off time for money order?

A

None

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25
Q

End of night debit closing process?

A
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26
Q

Dealer Consolation report?

A

Staple no sales and world wide priorities to. Fan across

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27
Q

Float?

A

$200. Included in final cash amount in end of night reporting.

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28
Q

Number proceeded by a UN?

A

Dangerous good. Not allowed to mail

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29
Q

Dangerous goods sticker on box, but not IN box?

A

NOT allowed to mail unless cx removes ALL stickers

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30
Q

CRA letters?

A

Accept regardless of incorrect postage. Do not advertise

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31
Q

AAA batteries?

A

fine

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32
Q

to accept a package from postal drop off at 5 PM

A

input a carded item. Make sure address correct. If not, change to be correct

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33
Q

Debit/Credit refund

A

, Transactions, refund, swipe card from safe

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34
Q

Princess st

A

Cops or family. Address on ID will never match. Ok.

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35
Q

Business name parcel

A

ok as long as address on ID matches business package address

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36
Q

Parcel on shelf filing system

A

Address #, last name, shelf # circled. 91, Andritz 03

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37
Q

How do you get change for the till?

A

Page a cash Supervisor

38
Q

DNC Barcode on receiving packages

A

102148- means belongs to Dakota crossing

39
Q

Moneygram bill payments

A

fill out forms, fee between 5-10 $

40
Q

Paysafe Card

A

“VPP Online Button, online Payment products, passage card, select amount, select # of cards (gen 1). CASH or DEBIT only, CANADIAN DOLLARS. Process payment first, ensure cx aware non refundable. 2 receipts- both for cx.

41
Q

Priority and express international- are signatures INCLUDED?

A

YES- but- you need to still select them as an option.

42
Q

Xpress post REGIONAL

A

here to BC- WEST (1-2 days)

43
Q

Xpresspost NATIONAL

A

Here to EAST (2-3 days)

44
Q

cx needs to know delivery date for x-press post?

A

Put through system- will show expected delivery date

45
Q

Process if registered mail is not delivered?

A

We can look up the last update, but they must call Can Post to escalate

46
Q

Can we accept fedex or UPS returns?

A

No- must go through courier

47
Q

Can you scan a commercial product as a return?

A

no- will get a pop up error telling you to either originate or commercial check product

48
Q

how do you enter a * in an ID number for a moneygram?

A

have to enter * as an x

49
Q

when giving a parcel pick up with a customs sheet to a cx

A

rip out middle copy, re-print a second receipt, staple and file in B2 drawers

50
Q

Commercial products process

A

Commercial- always “verify commercial product” option. Simply adding a point of orin for pre-paid parcel. Any Q’s? Cx can call cx service

51
Q

“Agent Cash Amount” with MoneyGRAMS

A

Not usual option. Should print a cheque instead- use #’s after dash

52
Q

How do you ring through a MoneyGRAM?

A

Canadian cash- only option that will be highlighted

53
Q

Business package but cx has personal ID and address doesn’t match

A

Must show a business card with the matching address

54
Q

Personal ID with matching address, but last name doesn’t match.

A

Ok. Not all names match If address matches, they are entitled to pick up for the household. Address doesn’t match? Must bring 2nd ID (mortgage papers etc) but then name MUST match

55
Q

Where to find country shipping restrictions

A

mauve binder

56
Q

Alcohol through the mail?

A

No- unless a business and have symbol on box allowing.

57
Q

Liquor store box to ship?

A

No- considered dangerous goods

58
Q

Originating

A

Small business shipping. Pre-paid just for tracking. Signature-only click yes if express or priority

59
Q

Which would you use to pay a bill? Money ORDER or GRAM?

A

ORDER. Certified chi. GRAM is a local or international $ transfer

60
Q

Western Union?

A

No. Different- through a bank. Can offer a money GRAM instead. Closest thing.

61
Q

Amend a MoneyGRAM?

A

has to have receipt showing “Dakota Crossing”. Different location, cannot amend. Typically goes through in 10-15 mins- if has gone through, CANNOT amend. Can only change name.

62
Q

MoneyGRAM

A

Always fill out forms unless cx has sent to person before. Info will be in system if has sent before.

63
Q

3 MoneyGRAM forms

A

pay bill, send, receive.

64
Q

ID required for moneygrams etc?

A

Yes- especially if over 1 K

65
Q

Can you use a Moneygram for any bill payment?

A

No. Only certain companies will accept (IE Hydro, Water/waste.

66
Q

Which are physical? Money ORDER or Gram?

A

ORDER. Top amount $999.99. $1005? Process as one, but will print on two sep. cheques.

67
Q

Commercial- select “options on manifest”- yes or no?

A

Always yes.

68
Q

How to provide proof of ID?

A

Cx will have QR code or e-mail. Scan or enter right from main screen. Use DL. If name on DL matches but address doesn’t? Ok if brought a 2nd (approved) ID and name AND address matches on 2nd piece. Follow prompts. Receipt is for cx.

69
Q

Coin cases?

A

In safe

70
Q

Phone extensions

A

234 Cash Office, 240 front desk (suspicious or break coverage) 250 cosmetics (susp)

71
Q

Can a family member receive a moneygram for someone in their family/household/address?

A

No. ID must match person receiving. Enter in as cx chi amount and provide receipt to cx.

72
Q

Reloadable Visa and MC- any denomination?

A

MC has multiple, Visa Canadian only. CASH AND DEBIT only. New cards found in safe. Only re-load the 2 we sell.

73
Q

lines through stamps?

A

Void.

74
Q

CN22

A

Customs form. Box? Use larger one. Multiple items. CX MUST SIGN . Air mail tickets from and back

75
Q

Small green cn22?

A

Customs. Small, single item. NOT for tracked parcels. CX MUST SIGN

76
Q

Tracked mail?

A

“air mail”

77
Q

Priority mail?

A

Use walkthrough

78
Q

Direct ship?

A

Scan or enter description (from search function)

79
Q

Ad mail? (pink slips)

A

check if future date. Future? Put on back desk. Current? put stack on scale. Commercial. Statement of mailing # for barcode. Number of cont. is always 1. Yes, no issues. Priced correctly. Throw out.

80
Q

Registered mail- coverage?

A

YES- always $100

81
Q

pre-sold xpresspost?

A

scan, purchase. Cx fills out. Originate, scan, no signature.

82
Q

Student loan?

A

Black binder in back

83
Q

Xpresspost and Priority- regional

A

West and NORTH. No guarantee for North. Also includes Thunder Bay and Kenora. Only exception

84
Q

Xpressport and Priority- National

A

East.

85
Q

Police badge is ok for ID?

A

yes

86
Q

Xpresspost and mail in sep bin in back?

A

yes. Don’t have to, but appreciated.

87
Q

Money Order fee?

A

$7.50 per item.

88
Q

Money Gram fee?

A

Ranges- between $7-10 bucks

89
Q

Mail Forwarding?

A

follow walkthrough. No refund if a cx wants to cancel forwarding.

90
Q

Someone asks for tracking for letter mail?

A

This is registered mail. typically $10 bucks more.ALWAYS includes signature and $100 coverage

91
Q

Customs QR code?

A

Not pre-paid. Need customs form filled out.

Post Office (1 decks)

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