stakeholders

Question 1

definition of stakeholder

Answer 1

is an individual or a group that has an interest in a bus.

Question 2

• what are the different stakeholders?
• which two are an internal source?
  list 8

Answer 2

1) employees (internal)
2) customers
3) local community
4) managers (internal)
5) suppliers
6) leaders/investors
7) shareholders
8) government

Question 3

what do employees want from a bus?
list 6

Answer 3

1) fair wage
2) flexible work hours
3) good working environment
4) promotion
5) pensions/sick pay
6) discounts

Question 4

what do customers want from a bus?
list 4

Answer 4

1) quality/value for money
2) good customer service
3) after-sale service
4) variety

Question 5

what do suppliers want from a bus?
list 3

Answer 5

1) good communication
2) regular orders
3) paid on time

Question 6

what do investors/leaders want from a bus?
list 3

Answer 6

1) return on the investment
2) money to be paid back
3) collateral against the loan (security)

Question 6

what do owners/shareholders want from a bus?
list 5

Answer 6

1) make a profit
2) reach the BMP
3) receive dividend
4) expansion
5) positive brand image

Question 7

what do managers want from a bus?
list 4

Answer 7

1) job security
2) bonus opportunities
3) good working conditions
4) hardworking team of employees

Question 8

what do the local community want from a bus?
list 3

Answer 8

1) job opportunities
2) low pollution
3) generate money for the local economy