Stakeholder Engagement (17%) Flashcards

1
Q

taking care of stakeholder

A

stewardship instead of stakeholder management
nurturing safeguarding preserving - making sure they have everything they need

management is kind of a inhuman process - telling them what to do and control them

important to identify all relevant stakeholders

also EDUCATING stakeholder on agile is an important aspect

Keeping them ENGAGED is essential as well > hear about change requests as early as possible

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2
Q

incorporating stakeholder values

make sure you build the right thing

A

incorporate stakeholder values means to incorporate their values

main tool: prioritize backlog

another way is to invite them to planning or review

team must share the values of broader community

community values from scrum and xp
respect
courage

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3
Q

gulf of evaluation

A

goal is to bridge the gulf of evaluation

techniques
frequent verification / validation 
other techniques
user stories
participatory decision making 
collaboration games 
frequent discussions
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4
Q

stakeholder engagement

A
get the right stakeholders 
cement stakeholder involvement 
actively manage stakeholder interest 
freqeuently discuss what done looks like 
show progress and capabilities 
discuss estimates and projections
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5
Q

Agile Chartering

Creating a shared vision

A

fundamental document for a project

provides authorization from the sponsor to proceed

agile charters acknowledge that scope varies and changes happen
focuses on the goal and they describe how they iterate towards the goal

goal and Process not so much the what

Normally a subset of the questions 
Who will be engaged 
what is project about 
where will it occur 
when will it start 
why is it undertaken 
how will it be under taken 

Alternative
Project Tweet

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6
Q

Definition of Done

Creating a shared vision

A

Shared def of done is necessary at all levels

  • user stories
  • releases
  • final project deliverables
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7
Q

Agile modeling

creating a shared vision

A
lightweight 
barelz sufficient 
for predictive purposes
clarify a design 
identify issues risks and to reflect

value of modeling peaks earlier than traditionell theory suggests

examples
sample data modell 
sample screen 
wireframe 
personas
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8
Q

communicating with stakeholders

A

About every agile tool is built for maximum knowledge sharing

FACE TO FACE is best and most effective form as it has the highest bandwidth of information

TWO WAY COMMUNICATION

in knowledge work the people who do the work tend to know more than the project lead

therefore: don’t just tell them what to do
listen to them

dispatch model
top down communication

two way communication / collaboration
feedback from team is expected (decision still at the top)

knowledge sharing
key component of agile
strive for abundance of information

tools for sharing
boards
information radiator
co-location

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9
Q

information radiator

A

umbrella term for highly visible displays of info
features delivered / to be delivered

who works on what

velocity

defects

story maps

burn down

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10
Q

working collaboratively

A

workshops

brainstorming

  • quiet writing
  • round robin
  • free for all

collaboration games

  • remember the future: vision setting and requirements elicitation excercise
  • prune the product tree: this excercise helps stakeholders gather and shape requirements
  • speedboat: identify threats and opportunities
  • buy a feature: prioritization excercise
  • bang for the buck: value versus cost rankings
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11
Q

critical interpersonal skills

A

emotional intelligence
ability to identify, assess and influence the emotions of ourselves and others
Self awareness
self-management

social awareness
social skills

active listening
internal listening - effect on me
focused listening - emotional implications
global listening - also considering context

facilitation a workshop 
needs a clear goal
rules
timing 
assisting 

negotiation

conflict resolution
konflikt stufen nach glasl
inevitable
give team chance to solve conflict themselves

participatory decision 
making 
correlation between involvement and commitment 
simple voting 
thumbs up / down / sideways 
fist of five voting
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