staffing during peak times Flashcards
why is proper staffing important during peak times?
proper staffing ensures customer satisfaction, minimizes wait times, maintains service quality, and prevents employee burnout.
what factors should be considered when planning staffing during peak times?
customer demand, historical data, time of day, seasonality, employee availability, and skill sets.
what is a key strategy for handling peak times?
scheduling additional staff in advance, offering overtime, cross training employees, and using temporary workers or contractors.
what is “cross training” in the context of staffing?
it involves teaching employees multiple roles so they can step in wherever needed during busy periods, increasing flexibility.
how does forecasting help with staffing during peak times?
helps predict busy periods based on historical trends and patterns, allowing managers to adjust staffing levels in advance.
what is the role of temporary or seasonal workers during peak time?
they can fill in gaps, ensuring that regular employees are not overburdened during high demand periods.
what is just in time staffing?
a strategy where employees are scheduled to work only when demand is expected to peak, avoiding over staffing during slower times.
how can technology help with staffing during peak times?
scheduling software can optimize shift planning, track employee availability, and adjust staffing based on real time demand.
what are the risks of under staffing during peak times?
can lead to longer wait times, decreased customer satisfaction, increased stress for employees, and potential loss of sales.
what are the benefits of under staffing during peak times?
ensures no disruption in service, but it can lead to unnecessary labor costs if demand doesn’t meet expectations.
