Staff Management (Early Intervention) Flashcards
What are the four phases of ‘Early Intervention’
- identification
- Analysis
- Intervention
- Feedback
In the ‘Indentify’ phase of Early Intervention, what are the four ways identifying employees can be initiated?
- employees themselves
- peers
- supervisor
- E.I Data
(where supervisor is notified should make referral to either E.I district lead or E.I Team, PNHQ)
What is considered ‘Inappropriate behaviour’ (4) and what is not considered Inappropriate behaviour? (3)
- Unethical behaviour
- breaches of CoC
- Serious wrongdoing (Protected Disclosures Act)
- Harrassment, bullying and descrimination
NOT:
- issues with terms & cond of employment
- personal grievences
- accusations known to be false
If you are recieving a report of innappropriate behaviour, what five steps must you take? (5)
Clue: D,D,A,R,R
- Discuss (neutural & unbaised)
- Detail: Obtain full details, nature, names, date, time, etc
-
Advise
- initial steps, who will be informed
- protection/suport available
- Report: People Group, PNHQ
- Record: Detailed records
What is the term ‘support Supervisor’ mean?
This is the person delegated responsibility for providing support whether they are your supervisor or an alternative.
What are the three tiers of Support offered for Speck Up? (3)
Clue: CSR,PM,AI
- Core Supervisor Responsibility
- Proactive Management
- Active Intervention
In the tiers of support for Speak Up, tier two is ‘Proactive Management.’
In what circumstances does this tier of support apply? (2)
- Allegation requires a criminal or employment investigation
- Retaliation already being experienced
When tiers two (Proactive Management) of Speak Up support, is activated what will a supervisor do as soon as possible? (4)
CLUE: M,I,S,W
- Meet and discuss any concern
- Identify steps to mitigate concerns
- Offer support person
- Offer welfare officer and EAP councelling
What happens when tiers three (Active Intervention) of Speak Up support, is activated? (2)
- People Group PNHQ notify Distirct Harrassment Officer and/or Executive Leadership Board
- HO works with employee, supervisor and ELB where necessary
Employees are required to self report in six certain circumstances. What circumstances are these?
Clue: CC,E,DLS,S,PO,LS
- Court charges
- EBA
- Drivers licence suspension
- Speeding notice (>40km/h)
- Protection Order
- Charge/infringement that could lead to suspention of D/L
What are the five principles of the Discrimination and Harassment Policy? (5)
- Employees must adhere to CoC, Values
- Constructive dialogue to try and resolve
- Right to representation and support
- Right to know substance of allegation
- Resolved in timely manner
The definition of Harassment has four criteria in relation to the behaviour in which ALL must be present to constitue harassment. What are the four criteria? (4)
Clue: NL, NWS,OHIT,R/SN
behaviour is:
- not legitimate
- not welcomed and unsolicited
- offensive, humiliating, intimidating, threatening
- repeated or significant nature (detrimental effect on employee)
What action can be taken for minor Discrimination and Harassment matters? (4)
- Do nothing
- Speak with respondant
- Letter to respondant
- Third party to speak with respondant
What are three key things employee are expected to do in regards to maintaining professional distance? (3)
Clue: Maintain…, Manage…, Avoid…
- Maintain professional distance from those we deal with
- Manage PR’s where imbalance of power or confilct of interest
- Avoid unethical or inappropriate relationships
What 3 main reasons can professional relationships be unequal?
- required to disclose private personal info, not recipricated
- Power held to make decision (arrest, issue ION etc)
- Begin vulnerable due to circumstances
