SSA Ch. 4 Flashcards
Which statement should be avoided when stopping service to a guest?
“You’ve had enough.”
When stopping service to a guest, you should…
Ask the guest’s companion to help you stop service.
To prevent an intoxicated guest from driving, you should…
Warn the guest that you will call the police.
If a guest is intoxicated when arriving at the establishment…
Refuse entry to the establishment.
Which statement about designated drivers is true?
Over serving a guest who came with a designated driver is illegal.
If a fight occurs, you should…
Separate other guests from the situation.
Which situation requires you to fill out an incident report?
A guest has presented a fake ID, which was confiscated.
You have decided to stop alcohol service to a group of guests, but your manager has told you to continue serving them. You should…
Ask the manager to serve the guests.
When handling a fight, when should you call the police?
As soon as your safety or the safety of guests is at risk.
You witness a drug transaction on the premises. You should…
Call the police.
