Src Flashcards
Matrix
To block an appointment schedule to reflect the clinic hours and provider schedules to include outside office appointments, vacations, meetings, hospital rounds, and other responsibilities that affect the times they are unavailable, especially to see patients. The times left open on the matrix are usually for in office appointments, such as to see patients.
Office hours
The time when the ongoing responsibilities of office management are completed
Schedule blocking
Creating a matrix by blocking unavailable times on the calendar or office schedule
Physician’s assistant
Specialized professional health care providers who work primarily in the clinical back office. While these individuals work closely with the staff of the front office, and may even share responsibilities from both areas, their main focus is centered on direct patient care.
New patients
An individual who has not received services from the provider, or from an associate provider of the same specialty who belongs to the same group practice, within the past three years.
Established patients
An individual who has received professional services from the provider, or from another provider of the same specialty who belongs to the same group practice, within the past three years.
Visit type
Term used to identify the type of visit for a patient appointment (new patient, physical exam, procedure, recheck, follow up, etc)
Chief complaint
The patient’s reason for being seen for the visit, in his own words
Visit reason
Term used to identify the reason for a patient appointment
Consultation
Service provided when requested of another provider to either recommend care for a specific condition or problem, or to determine whether the consulting provider will accept responsibility for ongoing management of the patient’s entire care for the specific condition or problem. Medicare no longer accepts consultation codes, however many non Medicare plans do accept them for billing
Walk in patient
A person who comes to the office without an appointment
Work-in patient
A patient who calls the day before or on the same day that an appointment is needed
Triage
To assign a degree of urgency to the wounds or illness of a patient and decide the order of treatment
Rescheduled
Changing an existing appointment to another date and time
Canceled
Deleting an appointment without rescheduling it; this should be documented in the patient record
