Speech test #4

Question 1

1 Type of Workplace Speeches

Answer 1

Committee reports

Question 2

3 things to keep in mind : committee reports

Answer 2

• Acknowledge the REASON for work
• Discuss PAST WORK explored
• Present possible SOLUTION

Question 3

4 types of ceremonial speeches

Answer 3

• Intros
• Toast
• Award Presentations
• Eulogies

Question 4

Keep in mind : Toast

Answer 4

(wedding / birth / retirement)
- BRIEF solute, PERSONAL
- Look to FUTURE

Question 5

Keep in mind : Award Presentations

Answer 5

(achievements / recognition)
- Refer to the OCCASION
- Description of PROFFESSIONAL achievements

Question 6

Keep in mind : Eulogies

Answer 6

(funeral / commemoration)
- give unique ACHIEVEMENTS
- be PERSONAL and encouraging
- look to the PAST

Question 7

What does an Entertainment speech to, and what 2 things make it differente

Answer 7

It entertains, makes thoughtful point in lighthearted measure

ENTERTAINING and CREATIVE

Question 8

Ways to be entertaining in after dinner speech

Answer 8

• humorous story
• colorful language (descriptive)
• hyperbole (exaggeration)
• irony (opposite than expected)
• non-verbals

Question 9

3 Analysis’ to analyze audience

Answer 9

Demographic
Situational
Phsycological

Question 10

examples of demographic analysis

Answer 10

+ age + intellect
+ gender + occupation
+ religion + politics
+race + income

Question 11

Situational analysis
- time of day?
- location / room size?
- size of audience

Answer 11

• 10:00 am on Tuesday
• 80% full room
• Larger the audience, more formal

Question 12

3 keys of phsychological analysis (attitudes)

Answer 12

• Attitudes about topic
• Attitudes toward you
• Attitudes toward occasion

Question 13

5 Types of Listening

Answer 13

1) Appreciative - pleasure / enjoyment
2) Empathetic - emotional support
3) Comprehensive - understanding
4) Critical - evaluate
5) Apathetic - without caring

Question 14

4 Causes of poor listening

Answer 14

1) Not concentrating
- think about past experience
- reminded of smthing else
2) Listening too hard
- remember name/place/date
-miss big picture by focusing on specifics
3) Jumping to Conclusion
- put words in speakers mouth
- prematurely reject ideas
4) Focus on externamls
- judging by looks
-distracted by accent or manners
- clothing / jewelry messages

Question 15

Listening process

Answer 15

• Selecting (of everything out there)
• Attending (to something specific)
• Evaluating (what we think of it)
  —Frame of reference - what listeners filter everything a speaker says through
• Remembering (if it’s important)

Question 16

4 Listening Styles

Answer 16

1) PEOPLE oriented - feelings and emotions
2) ACTION oriented - get to point, logical, organized, responsive
3) CONTENT oriented - facts, details, info then decide to agree
4) TIME oriented - want quick and brief message

Question 17

In summary

Answer 17

Good communication is not just the listener’s responsibility. Speakers may need to adjust their speaking style for diff listeners if their goal is good communication with them.