Specific responsibilities of people in h&sc Flashcards
1
Q
Key words 1
A
- advocate - someone who speaks for someone else and represents their views and preferences
- anti-discriminatory practice - care practice that ensures that the individual and different needs of clients and patients are met regardless of their race, ethnicity, age, disability, sex/sexual orientation, and that prejudices and unfair discrimination is challenged
- clinical waste - waste contaminated by blood, urine, saliva, or other body fluids, which could be infectious
- code of practice - standards of behaviour and professional practice required of health and care practitioners, set and monitored by professional bodies
- discrimination - where someone is treated unfairly or unequally because of who they are, and experience prejudice that has been put into practice
- direct discrimination - treating someone worse, differently or less favourable because of their characteristics (harassment - abusive comments, victimisation - treated badly because you complained)
- empowerment - supporting people to take control of their lives and futures by taking a full part in discussions and decisions about their care
2
Q
Key words 2
A
- indirect discrimination - when an organisations practices, policies or rules have a worse effect on some people than other
- individualised care - care provision tailored to meet the particular and specific needs or each service user
- hazards - anything that could potentially cause harm, such as climbing stairs, wet floor services, trailing electricity cables, the disposal of waste or bathing a service user
- hazardous waste - waste containing substances that can cause serious harm to people or equipment, including soiled dressings, and items contaminated with bodily fluids, explosives, flammable materials and substances that poison or destroy human tissue
- multi-cultural society - a population made up of people from variety of different ethnic backgrounds and cultural conditions
- policies - detailed descriptions of the approach and often the specific procedures that should be followed in caring for clients
3
Q
Key terms 3
A
- prejudice - preconceived opinions or fixed attitudes about a social group that are not based on reason or evidence. Prejudicial attitudes may lead to active discrimination
- procedures - written instructions that outline the expected and required routines that staff must follow in specific situations
- risk - the likelihood, high or low, that a person will be harmed by a hazard
- risk assessment - identifying and evaluating the possible consequence of hazards and the level of risk that the hazard will cause harm
- safe guarding - policies to ensure that children and vulnerable adults are protected from harm, abuse, and neglect and that their health and wellbeing is promoted
- self-esteem - a person’s sense of self-respect; the confidence a person has in their own value and worth
4
Q
Specific responsibilities of people who work in health and social care settings
A
- people who work in health and social care were required to work to high professional standards and follow agreed policies and procedures to actively promote the health and wellbeing of people in their care through:
• promoting anti-discriminatory practice
• empowering individuals
• enduring the safety of staff and users
• maintaining confidentiality and privacy
•promoting good communication between carers and between carers and their clients
5
Q
Promoting anti-discriminatory practice
A
- anti-discriminatory practice aims to ensure that the care needs of service users are met regardless of differences in race, ethnicity, age, disability or sexual orientations, and that prejudices of staff or other service users are appropriately challenged
- the Equality Act (2010) and Human Rights Act (1998) exist to ensure that vulnerable groups are not discriminated against and that all people are treated equally with fairness, dignity and respect
6
Q
The Equality Act 2010
A
- this ensures that vulnerable groups of people are not discriminated against on the grounds of: • age • disability • gender reassignment • marriage and civil partnerships • pregnancy and maternity • race • religion or belief • sex • sexual orientation
7
Q
The Human Rights Act 1998
A
- this act guarantees rights to people cared for by public authorities (including GP practiced, social service departments, schools, colleges, care and nursing homes) to be treated equally, with fairness, dignity and respect. It guarantees an individual the right to:
• access to an education
• life
• freedom from torture and inhuman or degrading
treatment or punishment
• liberty and security of person
• respect for a private and family life, home and
correspondence
• freedom of conscience, thought and religion
• freedom of expression
• marry and found a family
•peaceful enjoyment of possessions and protection of property
8
Q
Adapting health and social care provision for different types of service users
A
- despite legislation in place to prevent prejudice and discrimination, some people are still treated unfairly and don’t have equal opportunities, is the role of health and social care workers to challenge this by:
• addressing their own prejudice and adapting their
behaviour to ensure all client’s needs are met
• understand and meet the individual needs of all
service users
• celebrate the contribution that a wide and diverse
range of people can bring to the setting and society
• actively challenge both intentional and unintentional
discrimination against clients and patients
• ensure the setting is a welcoming and accessible
environment for all
• compensate for the negative effects of discrimination
in society
9
Q
empowering individuals
A
- this means supporting service users to take control of their lives and future by taking full pay in discussions and decisions about their care and treatment so they can make their own choices, so they don’t become over-dependent on their careers
- this helps to ensure their needs and preferences are known and respectfully considered, providing a context in which their rights to dignity and independence are promoted, which can boost their self-esteem
10
Q
Providing active support consistent with the beliefs, cultures and preferences of service users
A
- due to living in a multi-cultural society, the beliefs, languages, traditions, diets and customs of service users will vary
- diversity should be celebrated by sharing festivities and enjoying a wide range of food and music
11
Q
Dealing with conflict in specific health and social care settings
A
- it is quite common to come across conflict in the h&sc sector, between service users, and between service users and their carers
• people can be rude, aggressive, disruptive, self-harm,
that can put themselves and others at risk or
significantly affect their quality of life
• professional carers and staff need to be trained to
deal with any conflict that may arise
• if you work alone you should follow the ‘ lone workers
policy’ for guidance when dealing with a situation
when you feel vulnerable, such as dealing with
conflict or aggressive behaviour
12
Q
Should for deadline with conflict
A
- stay calm
- listen carefully
- try to see both sides of the argument or issue
- never resort to aggressive behaviour yourself
If you feel like the situation may lead to violence, wherever possible:
• make sure you know where the door or exit points
are
• remove anything that can be used as a weapon
• allow the aggressor personal space, don’t stand to
close to them
• Summon help as soon as possible, by using a panic
alarm, shouting for help or phoning security or police
13
Q
Applying care values and principles
A
- ensuring safety - how people who work in h&sc ensure safety of individuals and staff through:
• use of risk assessments
• safeguarding and protecting individuals from abuse
• illness prevention measures, to include clean toilets,
hands-washing facilities, safe drinking water
• control of substance harmful to health
• use of protective equipment and infection control
• reporting and recording accidents and incidents
• complaint procedures
• provision of first-aid facilities
14
Q
Health and safety
A
- it is important that everyone, including secure users and their friends, families, support workers and workers within the setting are kept safe
- this can be done through:
• carrying out regular risk assessments
• safeguarding and protecting individuals from abuse
• keeping everything lean to prevent illness
• keep control of substances harmful to death
• use protective equipment and maintain infection
control
• report and record accidents and incidents
• have compliant procedures
• have good first-aid facilities provision
15
Q
Safeguarding and protecting individuals from abuse
A
- each setting should have a safeguarding policy that an employee, employer or volunteer should follow if a cold or vulnerable adult shares information with you that raises concerns about their personal safety, or the discloser they’re being abused
- you should listen carefully to the service user and let them tell their story in their own way and own words
- avoid asking questions as they may be leading
- you must explain to the service just that you have to share the information with someone not more senior (the assigned safeguarding officer who would’ve had specific training)
- you will then have to give a written record of what the service user told you
