SPA MIDTERM Flashcards
Define Therapeutic Communication and list the 3 main purposes
Communication between healthcare professionals and the patients that takes place to advance patients wellbeing
- Support
- Clarity
- Empathy
1. Collect healthcare-related info
2. Provide feedback in the form of healthcare related info education
3. Assess the patient’s behavior and modify it when needed
Define Communication. What are the 5 Steps of the Communication Process?
The successful transfer of a message meaning from one person or group to another
- for transfer to be successful both must agree on the meaning and what is being communicated
1. Sender has an idea to communicate
2. The sender encodes the idea into a message
3. message travels across a channel
4. Receiver decodes the message
5. The receiver understands the message and sends feedback to the sender
What is noise as discussed in Communication Skills for the Healthcare Professional? Provide
examples
Noise is anything that inhibits communication
- Bad lighting, competing stimuli
- sight or hearing impaired
- pain or discomfort not allowing for active listening
What % of communication is nonverbal?
70%
What are the functions of nonverbal communication?
- Reinforces what was said in words
- Contradict the verbal message
- Convey emotions
- Communicates attitudes
- Reinforces relationship/ provides feedback
- Regulate flow
What are general tips for improving interactions with older adults?
- Recognize the tendency to stereotype older adults, then conduct your own assessment
- Avoid speech that might be seen as patronizing to an older person (elder speak)
What are general tips for improving face-to-face communication with older adults?
- Monitor and control your nonverbal behavior.
- Minimize background noise.
- Face older adults when you speak with them, with your lips at the same level as theirs.
-Pay close attention to sentence structure when conveying critical information.
-Use visual aids such as pictures and diagrams to help clarify and reinforce comprehension of key points. - Ask open-ended questions and genuinely listen
What are the tips for optimizing interactions between healthcare professionals and older
patients?
- Express understanding and compassion to help older patients manage fear and uncertainty related to the aging process and chronic diseases
- Ask questions about an older adult’s living situation and social contacts
- Include older adults in the conversation even if their companion is in the room
- Customize care by seeking info about older adult’s cultural beliefs and values pertaining to illness and death
- Engage in shared decision-making
How is a generation defined?
Events/conditions each member of the generation experienced during formative years that help define who they are/how they see the world
What are the names of the 5 most common generational categories?
Traditionalists(1928-1945)
Baby Boomers(1946-1964)
Gen X (1965-1980)
Millennials (1981-1996)
Gen Z (1997-2012)
When it comes to communication, what are the preferred forms of communication discussed
for each generational category? Compare and contrast their communication styles.
Traditionalists: Face to face, formal letter, landline
Baby Boomer: face to face but willing to text/email, phone
Gen X: email or text
Millenials: online/mobile, text, social media, email
Gen Z: FT, hand held
What are the generational similarities that we discussed in class?
- Wants respect
- Adverse to change
- Desire to learn
- Likes feedback
Is there a relationship between generation and gender roles? If so, how and what effect do they
have? Which generation is the first generation of the so-called ‘digital natives’ who have grown
up with highly interactive digital communication tools? How might that impact this group in the
workplace, specifically in healthcare when caring for people older than them?
- Roles have changed throughout the generation
- Newer generations are more flexible with gender roles
-More balance between feminine and masculine thinking - Millennials are digital natives, which makes them ambitious and good at multi-tasking in the workforce
-Impact of using tech and older adults
What is a disability?
Any condition of the body or mind that makes it more difficult for a person to do certain activities and interact with the world around them
What are the 6 types of functional disability that affect older adults (per CDC)?
- Mobility: serious difficulty walking/climbing stairs
- Cognition: Serious difficulty concentrating, remembering, making decisions
- Independent living: Difficulty living alone
-Hearing: Deafness or difficult hearing
- Vision: Blindness or serious difficulty seeing
-Self-care: Difficulty dressing and bathing
What is the percentage of adults in the US that have some type of disability?
26% or 1 in 4 adults
What is Relocation Stress Syndrome?
A set of symptoms that occur when an individual moves from one environment to another, these symptoms can influence behavior, mood, and physiological well-being
- Pre-mature death
- Increased depression
- Psychological distress
-Dissatisfaction with Move - Withdrawal from social interactions
- Decline in emotional/physical/psych well-being
-Cognitive decline
Communication Accommodation Theory (CAT)
Model for explaining the process behind communicative interaction
(speaker + listener accommodate to each other’s communication pattern)
