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S.O.P's - and Procedural Cues - Cruise to Landing > S.O.P's and Cues - Cruise to Landing > Flashcards

S.O.P's and Cues - Cruise to Landing Flashcards

1
Q

When are Service related duties permitted to be carried out by crew?

A

During the Cruise phase of the flight.

The Cruise phase of flight is:
After the seat belt sign is off after take-off until the Top of Descent (Which is 10 mins before the “Cabin Crew, prepare cabin for Landing” PA made by the Tech crew).

Communication is open between the Flight Crew and Cabin crew during the Cruise phase of flight.

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2
Q

What are the three different types of Turbulence?

A
  1. Anticipated Turbulence
  2. Unanticipated Light Turbulence
  3. Unanticipated Turbulence - Immediate Safety Hazard.
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3
Q

What is Anticipated Turbulence?

A

Turbulence that can be predicted (i.e. from weather reports and flight radar).

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4
Q

How long do you have to to prepare the cabin and get into your jump seat when you hear the flight deck PA
“All passengers and crew be seated and fasten seatbelts”? & what type of Turbulence will this relate to?

A

1 minute

Anticipated Turbulence and Unanticipated Light Turbulence.

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5
Q

What is the Cabin Crew call back response to the “All passengers and crew be seated and fasten seatbelts” PA?

A

Door Number, name, seated and secure

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6
Q

What is the Cabin Crew action to the Flight Crew PA “All passengers and crew be seated and fasten seat belts IMMEDIATELY” and what sort of Turbulence would this PA relate to?

A

Unanticipated Turbulence - Immediate Safety hazard

Crew Action: Cabin crew to lock carts into position and secure themselves immediately (if a vacant seat is not available, they are to wedge themself as safe as possible).

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7
Q

After the event of Unanticipated Turbulence - Immediate safety hazard, if circumstances permit, the CSM will initiate the call back, if you are in a position to respond to the call back (i.e. in your jump seat or in the galley) what is your call back response?

A

Door number, name

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8
Q

Who makes the Turbulence PA’s? i.e.
“All passengers and crew be seated and fasten seat belts”?

or

“All passengers and crew be seated and fasten seat IMMEDIATELY”?

A

The flight crew

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9
Q

At the T.O.D. (Top of Descent) the Flight crew will PA:
“Cabin Crew Prepare the cabin for landing”

(Seat belt sign is not on yet - approx 10 mins before seat belt sign illuminates).

What is the Cabin Crew Action?

A

To prepare the cabin for landing:
Passengers are seated

Cabin baggage stowed

overhead lockers secured

tray tables & footrests stowed

Bassinets stowed

Curtains secured open

Window shutters open

Flight deck cleared

Catering/amenities stowed

Carts stowed and brakes applied

Aisles & Crossovers clear

Seats upright and locked

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10
Q

Who has the responsibility of securing the galley for landing?

A

The Galley Operator and Opposite Door primary

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11
Q

After the seatbelt sign illuminates the CSM will make the following PA

“All customers and crew must now be seated for landing with their seatbelt fastened”

What are the crew actions?

A

Visually check to ensure passengers are seated

Ensure lavatories are vacant (Single fold door/disabled) is locked

you have 1 minute to return to your assigned jump seat and secure yourself

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12
Q

The CSM initiates a call back to the “All customers and crew must now be seated for landing with their seatbelt fastened”

What is the callback response?

A

Door number, name cabin (and galley if applicable) secured for landing

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13
Q

What is the Cabin Crew Action to the CSM PA
“Cabin Crew, commence silent review”?

A

Cabin Sterile period (safety related conversations only) until seatbelt signs are off

O - Operations of Exit

L - Location of Equipment

D - Drill (Impact)

A - Able Bodied and disable Pax

B - Brace Position Signal

C - Commands

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14
Q

When does the sterile CABIN period start and end on landing?

A

the sterile CABIN period starts when the seatbelts signs are illuminated for landing until the aircraft stops at the terminal (doors are disarmed and seatbelt signs are turned off)

conversations should be restricted to safety related only

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15
Q

when is there no contact to the flight deck during the Sterile flight deck phase of landing?

A

From Gear down (or exits signs illuminate on the A380) until the Aircraft turns off the active runway

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16
Q

After landing and the aircraft approaches the terminal the flight crew will make the following PA:
“Cabin Crew Disarm Doors and Cross Check”

What is the action taken by the Cabin Crew?

A

Undo your harness and stand by your door

Door primaries are to disarm their door and cross check the opposite door using the STAR technique

17
Q

What is the S.T.A.R Technique that is used for disarming your door?

A

STOP - what activities you are doing

THINK - of the correct method for disarming the door

ACT - Arm your door (PIN - LEVER - PIN).

REVIEW - Check that the door is disarmed correctly

18
Q

What is the call back response to the Disarm Door PA?

A

Door number, name, door DISARMED and cross checked

Remain on the interphone until the call is complete, additional information maybe provided by the CSM

19
Q

Who opens the cabin door for passenger disembarkation?

A

Ground staff

20
Q

What is the crew action after all passengers have disembarked?

A

Open all overhead lockers (if not already done so)

Return infant extension seatbelts found out in the cabin back to their stowage and

Crew disembark the aircraft with their carryon baggage/personal effects.

21
Q

What is the maximum carry on baggage size for rigid framed bags (i.e. carry on suitcase) and non-rigid frames (i.e. suit packs?

A

Rigid frame - must not exceed 115 linear cms

non-rigid frame - must not exceed 185 linear cms

22
Q

What are the 2 options available to passengers who try to board with oversized cabin baggage?

A

Check the item in

Purchase an extra seat for the purpose of carrying bag on an aircraft seat (CBBG)

23
Q

Who do individual safety briefings need to be given to?

A

To any person (and their carer if applicable) who requires assistance due to:

Sickness

Injury

Disability

Individual safety briefings also need to be provided for:
Passengers travelling with infants

UM’s - Unaccompanied Minors

24
Q

What is the definition of a passenger with a disability?

A

Any passenger that needs assistance during an emergency evacuation due to:
iIllness

injury

Age

Congenital malfunction other incapacity or disability

Disability - temporary or permanent

May include people with:
Physical disabilities;
Mental illness;
Intellectual, sensory or learning disabilities

25
Q

Who conducts an individual briefing with a passenger with a disability?

And when is this conducted?

A

The crew member that is responsible for the zone where the passenger is seated.
The pre flight briefing must be appropriate to the passenger’s needs.

The briefing is conducted prior to general passenger boarding.

26
Q

What information is provided in an individual passenger briefing to a passenger with a disability?

A
  1. Explain the purpose of the briefing
  2. show the briefing card
  3. Explain the use and adjustment of seatbelt
  4. location of emergency exits
  5. use of oxygen
  6. use of life jackets
  7. Brace positions - on the onboard safety card.
  8. Inform the passenger how to recognize the commands indicating when to move to an exit
  9. count out the number of rows to the nearest exit row with them
  10. Advise the prohibition of smoking and vaping including in the toilets
  11. Explain the requirement to stow hand luggage
  12. point out where the lavatories are located
  13. show the pax where the call light is
  14. Ask the pax if they will require assistance in the event of an evacuation?

If YES - if there is no carer with them, inform them that you will come and assist them once the main body of passengers has evacuated.
Ask them how they need to be assisted?

If NO - inform that they should evacuate with the main flow of passengers, and that cabin crew will move through the cabin to assist any passengers who have not yet evacuated the aircraft.

27
Q

If oversized cabin baggage is being moved to the cargo hold what are the 3 things you should ask the passenger:

A
  1. Dangerous goods to be removed i.e. batteries, PED’s portable battery charging packs
  2. are there any medications that they may need for the flight?
  3. Any valuables i.e. passports, cash, jewellery, important documents etc.
28
Q

What are some examples of CBBG (Cargo carried on a passenger seat)?

A

Diplomatic baggage, courier bags, fragile bulky cabin baggage, valuable luggage

Musical instruments

Works of Art

Scientific instruments/equipment

29
Q

What are the carriage requirements of CBBG?

A

One boarding pass will be issued to the passenger annotated ‘CBBG’ under the service section

CBBG to be carried in a window seat with passenger sitting in adjacent seat

Passenger to secure the CBBG item to seat passing the seat belt firmly through the handle and around the item, additional extender seat belts may also be required in order to secure the item - the handle must be secure with no evidence of damage.

CBBG item must not be placed in an emergency exit row or placed where it will limit access to bassinettes

30
Q

Cabin Crew are required to brief passengers with infants travelling in their zone, what information is to be provided?

A

Provide the infant seat belt and demonstrate how to put it on and take it off

Advise that infant life jackets are carried on board and will be provided by crew if required

Brief the passenger on the features of the infant life jacket using the on board safety card as a reference

Inform the passenger that they must unfasten both the infant seat belt and their own seat belt in an evacuation

31
Q

Where should UM’s (Unaccompanied minors) not be seated?

A

UM’s are not be seated:

  1. Next to an adult male
  2. in an emergency exit if less than 15 years old
  3. in a window seat if the UM is the only unescorted child, unless the row is vacant or the entire row is taken by UMs or other children.
32
Q

What information should be provided in an UM (Unacompanied Minor) briefing?

A
  1. Safety briefing - location of exits (count out the exit rows), use of oxygen masks, lifejacket and seat belt
  2. Show the safety onboard card
  3. Instructions on disembarkation procedures
  4. general orientation of the aircraft - where the lavatories are and the service to be given
  5. ensure that their seatbelt is securely fastened and they are able to undo their seatbelt
  6. Advise them that in the event of an emergency they should leave the aircraft with the other passengers and remain with them until Cabin Crew exit the aircraft.
33
Q

What are the 3 PED (Portable Electronic Devices) Categories?

A
  1. HAND HELD PED’S AND UNRESTRICTED DEVICES i.e. mobile phones and ipads, noise cancelling headsets, headphones, hearing aides, earbuds, smart watches (blue tooth devices), electronic games, e-readers etc
  2. LARGER PED’s not exceeding 1kg - i.e. larger ipads and laptops
  3. TRANSMITTING DEVICES - i.e. remote controlled devices, walkie talkies, radios, two-way pagers, portable LCD television etc.
34
Q

What is the procedure for the suspected loss of a PED in a passenger seat?

A

Power to the seat must be deactivated where possible

The seat’s occupant must be instructed not to touch the seat controls

Cabin Crew are to notify to OBM immediately

Power to the seat must not be reactivated unless the PED is located.

35
Q

When are carts/ traymobiles considered to be in use?

A

During meal and beverage service

During meal preparation

Tray delivery

Refresh bag delivery.

S.O.P's - and Procedural Cues - Cruise to Landing (1 decks)

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