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CY Study Materials 2018 > SOP's 100 > Flashcards

SOP's 100 Flashcards

1
Q

100.00 Communicating the mission, organizational values, and goals is the responsibility of the…

A

Fire Chief

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2
Q

101.01 Mesa fire and Medical Department mission statement: CARE–>

A

C ompassion
A ccountability
R espect
E xcellence

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3
Q

101.03 We will do the things that we say we will, try our best to do them well, every time, and care about our customers, their property, and each other is MFMD’s ___________ __________.

A

Performance Gaurentee

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4
Q

101.04 Labor and Management will continue to work on the issue of ________?

A

TRUST … Trust in the “process” and foster trust among the participants.

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5
Q

The Labor/Management relationship holds more _______ than the outcome of any single issue that may arise within the department.

A

Value

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6
Q

101.04 The labor management team meets ___________, and on as needed basis to discuss dept. policies, programs, and strategic planning.

A

Quarterly

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7
Q

101.04 Per Mesa City council resolution _____ and Mngmt policy 358…Meet and Confer is process for negotiations on wages, hours, benefits, and conditions to reach an MOU.

A

No. 9607

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8
Q

101.04 Labor representation is ______ during the corrective/disciplinary process.

A

Respected

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9
Q

101.05 International city/county management association (ICMA) and the International Association of Fire Chiefs (IAFC) established the ______ ___ ____ __________ _______ in 1988.

A

Commission on Fire Accreditation International (CFAI)

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10
Q

101.05 CFAI’s goals is to improve _____ ______ and organizational performance through performance measurements.

A

Customer service

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11
Q

101.05 CFAI accredited MFD on …..

A

August 23, 2001

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12
Q

101.05 MFD accreditation was achieved in two major areas ….

A

Self assessment (255 measurements in 10 category) AND Standards of response coverage ( distribution, concentration, staffing).

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13
Q

101.05 What chief is responsible for maintaining the accreditation process?

A

Support Services AC

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14
Q

101.05 Standards of Response Coverage (SORC) consists of three elements…

A

Distribution - station/resource locations
Concentration - effective response force
Staffing Levels - # of personnel

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15
Q

101.05 City of Mesa category risk hazards –> Maximum Risk

A

High probability
High consequence

Ex: non sprinkled 3 or more story, hospital, all high/mid rise sprinkled or not, warehouses, >50 nurse home, jail, etc

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16
Q

101.05 City of Mesa categorized risk hazard –> High/Special risk

A

Low probability
High consequence

EX: LG garages, sprinkled malls, theaters, restaurants >50, stadiums, etc

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17
Q

101.05 City of Mesa categorized risk harards-> Unknown category (Med)??

A

High probability
Low Consequence

Ex: Single family home, single/2 story hotels/apts, restaurant less than 50, city/state/federal facilities, etc

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18
Q

101.05 City of Mesa categorized risk hazard -> Low risk

A

Low probability
Low consequence

EX: sm remote com structure, detached garage, private garage/car port, tanks/towers, etc.

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19
Q

101.05 The risk analysis/assessment is completed ____ by fire companies.

A

Annually

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20
Q

101.05 Maximum and High/Special risk occupancies are identified on MCT as a ___ icon.

A

Blue

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21
Q

101.05 CSZs are defined as …

A

One square mile plats

Captain is responsible for managing annual programs in csz

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22
Q

101.06 Crew sheets need to be completed and approved each workday, before ____, for personnel hours to be properly coded and maintained in the payroll system..

A

10 am

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23
Q

101.06 The maximum amount of overtime that may be converted to compensatory time is _____ hours.

A
  1. 6 hours

66. 6 hours overtime = 100 hours compensatory time.

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24
Q

101.06 Are sworn shift members working special assignments for 6 months or less eligible for comp. time?

A

NO

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25
Q

103.01 The _____ program is a way to recognize and reward employees.

A

Special Thanks & Recognition Program (STAR)

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26
Q

103.01 To recognize a member, send an email to _____ which should include name, employee #, and what employee is recognized for.

A

MFMD Personnel

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27
Q

103.01 GCs, cash awards are taxable…items valued less than ___ are not taxable.

A

$50

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28
Q

103.02 Anyone representing the Mesa Fire Department who is providing training using MFD procedures, policies or programs outside of the organization must have approval from the ____

A

Deputy Chief of Training

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29
Q

103.03 Class A uniform will be worn at the direction of …

A

Fire Chief

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30
Q

103.03 Class A Jacket (details)

A

Black, double-breasted (female option of single-breasted) polyester/wool tropical worsted, 12 ounce. Rank striping and longevity Malteses included. (No jacket collar brass-shirt collar brass only) Available through MFMD approved vendor. Voucher item.

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31
Q

103.03 Name plate (details)-

A

Metal 5/8” X 2 1/2”, gold for all Chiefs and Chaplain, silver for every other rank on right side of chest- provided by Resource Management

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32
Q

103.03 Badge (details)-

A

Worn on left chest (above pocket), by all sworn members of the Mesa Fire & Medical Department, Chaplain, and Fire Inspectors. Badge provided by Resource Management and must be appropriate to rank

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33
Q

103.03 Shirt collar emblems (captain and higher) shall be placed ___ inch above corner of collar.

A

1 inch

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34
Q

103.03 The class __ uniform will be worn for business situations where a shirt and tie would be appropriate.

A

Class B uniform

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35
Q

103.03 Regardless of the season, when presenting a a city council meeting, or when meeting elected officials/community groups, employes shall dress business attire or….

A

Class B uniform WITHOUT a tie

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36
Q

103.03 Class C work t shirt (details)-

A

• Work T-shirt - Navy blue; 100% cotton with first and last name or first name, last initial above pocket on left chest either short or long sleeve. Emblem and rank on right chest. Medic insignia on right sleeve, TRT, Hazmat Special Ops insignia on left sleeve for authorized assignments.

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37
Q

103.03 MFD work pants/shorts are • Work Pant - Navy blue, 100% cotton (Lion 2200), or navy blue, Nomex (Lion 2101), must be _____ compliant

A

NFPA Standard 1975 compliant

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38
Q

103.03 The work belt with our Work uniform only, 1-1/4” minimum to 1-3/4” maximum black nylon web with aircraft aluminum buckle/clip. This is a _________ harness.

A

5700 lb rated class 1 harness

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39
Q

103.03 The P.T. uniform is not authorized from ___ to ____ hours, except for physical fitness training.

A

0700 to 1700

Can wear after 1700 except for public contact.

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40
Q

103.03 Members with cuts, open wounds, or any other skin punctures or scabs on their legs are _______ to wear shorts in any response situation that may put them in contact with blood or other body fluids

A

Not Permitted

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41
Q

103.03 Annual (July-May) voucher amounts are as follows:

A

$550 full-time members

$275 full-time office staff members

$137.50 part-time office staff members

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42
Q

103.03 All members that require safety shoes are allotted vouchers on a semi-annual basis (6 months) from their last date of shoe purchase. Value of vouchers?

A

The value of a six-month voucher is $85.00

The value of a one-year voucher is $170.00 (One pair)

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43
Q

103.03 Uniforms to be used as rags should have the logo marked out by permanent marker and ….

A

Torn in half

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44
Q

103.03 Articles to be thrown in the trash shall have the logo marked out by permanent marker, and _____.

A

Torn into several pieces

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45
Q

103.03 Members and Volunteers leaving or retiring from the Fire Department shall return all clothing, with the MFMD logo to

A

Resource Management

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46
Q

103.03 Members who are temporarily promoted will continue using their _____ rank uniforms

A

Permanent

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47
Q

103.04 Per ____, ____, and ____ , facial hair that contacts the face piece seal and or the nose cup seal shall be prohibited for members that are required to use respiratory protection equipment.

A

NFPA
NIOSH and
OSHA standards

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48
Q

103.04 (Jewelry) Necklaces shall not be worn exposed. Earrings may be worn in a _______ on the lower lobe of the ear. No facial jewelry shall be permitted.

A

“post style”

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49
Q

103.05 • When off duty, respond to emergencies when contacted and requested to do so with the following exceptions:

A 
Member not fit because of:
   Injury
   Sick
   Alcohol
   Prescription drugs
   Child care
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50
Q

103.09 When a E/C/BC “shift” vacancy exceeds ___ days, and ___ consecutive shifts of a documented employee leave, a temporary promotion will be made

A

90 days and 30 consecutive shifts

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51
Q

103.09 . If a vacancy occurs that is expected to last 90 days or less the department may fill the opening with ______ personnel from the same shift

A

Leave pool

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52
Q

103.09 9. The duration of the temp assignment shall not extend beyond a period of ______ unless approved by the Department Manager

A

12 months

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53
Q

103.10 (Parental leave) The determination as to when a member should be assigned to transitional work or take authorized leave will be based on medical advice from the member’s ______ while considering the individual’s present assignment

A

physician

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54
Q

103.10 After informing employees supervisor regarding pregnacy, the employee will request a ____ ____ assignment through their supervisor.

A

Transitional Work

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55
Q
  1. 10 After supervisor is notified about preganancy he/she will:
  2. Inform the employee of the availability of Transitional Work.
  3. Inform employee of City Personnel rules.
  4. After employee decides on TWA, ____ and ____ Section will assign work position.
A

Personnel and Wellness

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56
Q

103.10 Its strongly recommended pregnant member notifies supervisor ASAP, but the request can be made ______ prior to the member not being able to perform the essential functions of the assigned position.

A

Anytime

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57
Q

103.10 After delivery of child, the employee must have approval in writing from her physician to return to active duty with a ___________, which is available in the Fire Wellness Office

A

Return to Duty Progress Report

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58
Q

103.10 Employees with at 12 months employment FT/PT may request leave of absence of up to ___ of paid and/or unpaid leave per a 12-month period for specific family and medical reasons.

A

12

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59
Q

103.10 City of Mesa shall grant leave to an eligible employee for one or more of the following reasons:

A
  1. Birth of a child or care of child (biological, adopted or foster child, stepchild, or legal ward)
  2. Care of spouse, child, or parent
  3. Employee health condition
60
Q

103.11 A member’s immediate supervisor must approve any non-departmental related usage of MFMD name and logo. After immediate supervisor approval, the _____ ____ must grant the final approval

A

Assistant Chief

61
Q

103.11 The ______ committee must also approve adding patches, logo, decals, and/or stickers to any uniform equipment including helmets and turnout gear.

A

Uniform

62
Q

103.11 You must get approval from the ______ committee to add decals and stickers to any Mesa Fire Department apparatus

A

Apparatus

63
Q

103.11 Any individuals or organizations outside of the Fire Department requesting to use the MFD name, logo, patches, or decals must receive permission from the MFD ….

A

Public Information Officer

64
Q

103.13 SOPs will be reviewed and updated whenever there is a new policy, a change in an old policy, or ___ years have lapsed since the last review date.

A

Three

65
Q

103.13 Each ______ or a designee is responsible to update SOP’s within their work area

A

Assistant Chief (AC)

66
Q

103.15 Pursuant to A.R.S. § 13-3620, any employee who observes or otherwise reasonably believes that a minor is or has been the victim of physical injury, abuse, child abuse, a reportable offense or neglect shall immediately report the information by telephone or in person :

A
  1. Peace officer or CPS

2. Employees direct supervisor

67
Q

103.15 Within ___ hours of making a suspected child abuse/neglect report, the employee shall submit a written report to the peace officer or child protective services, with a copy to the employee’s direct supervisor.

A

seventy-two (72)

68
Q

103.15 The failure to report child abuse/neglect per A.R.S. 13-3620, is a crime that may result in the employee being charged with a _________ misdemeanor or a ________ felony.

A

Class 1 misdemeanor
OR
Class 6 felony

69
Q

103.15 Pursuant to A.R.S. § 46-454, any employee who has responsibility for the care of a vulnerable adult and who has a reasonable basis to believe that abuse or neglect of the adult has occurred or that exploitation of the adult’s property has occurred shall immediately report the information in person or by telephone to ….

A

(1) a peace officer or adult protective services, and

(2) the employee’s direct supervisor

70
Q

103.15 Within ______ hours of making such report, the employee shall submit a written report to the peace officer or adult protective services, with a copy to the employee’s direct supervisor

A

forty-eight (48)

71
Q

103.15 “_________ person” means any person who is impaired by reason of mental illness, mental deficiency, mental disorder, physical illness or disability, chronic use of drugs, chronic intoxication or other cause, except minority, to the extent that he/she lacks sufficient understanding or capacity to make or communicate responsible decisions

A

Incapacitated

72
Q

103.15 _______ means a pattern of conduct without the person’s informed consent resulting in deprivation of food, water, medication, medical services, shelter, cooling, heating or other services necessary to maintain minimum physical or mental health

A

Neglect

73
Q

103.15 ________ means an individual who is eighteen years of age or older and who is unable to protect himself from abuse, neglect or exploitation by others because of physical impairment.

A

“Vulnerable adult”

74
Q

103.15 The failure to report adult abuse/neglect A.R.S. § 46-454, is a crime and may result in the employee being charged with a ______ misdemeanor

A

class 1

75
Q

104.02 Transitional Work Program provides a means whereby an employee is unable to function within the guidelines of their job description due to one or more of the following criteria:

A

Physical injury, Psychological injury, illness, pregnancy, or other condition that affects safety.

76
Q

104.02 The employee may be on TW work for a maximum of ___ days. If the employee requests an extension, the employees Assistant Chief/RC Manager/Department Manager may approve another __ days (___ days total).

A

90
90
180

77
Q

104.02 When a TW request is for an elected surgical procedure, the completed request must be received a minimum of ______ prior to the desired transitional work start date.

A

2 weeks

78
Q

104.02 Members are eligible to apply for the Transitional Work Program if they meet eligibility requirements, complete the _________ form if required, and have received a conditional work release from a physician.

A

Transitional Work Request

79
Q

104.02 . Employees on transitional work shall be paid at their regular range/step for the duration of the assignment(s). No _____ is allowed while on Transitional Work

A

overtime

80
Q

104.02 Employees shall not be on transitional work for a period longer than ____ hours (approximately six months) per injury or illness

A

1040

81
Q

104.02 When moving from a 56 hour shift schedule to a 40 hour schedule, sick and vacation time should be

A

divided by 1.4.

–> 100hrs/1.4 = 71.42 hours

82
Q

104.02 When moving from a 40 hour schedule back to a 56 hour shift schedule, sick and vacation time should be

A

multiplied by 1.4

—> 100hrs x 1.4 = 140 hours

83
Q

104.02 While on Transitional Work, members can only work a maximum of ___ hours per week unless requested by a supervisor to complete a project

A

40

84
Q

104.02 TRUE OR FALSE Long-Term Modified Duty Program does not fall under the same City Management Policy as the Transitional Work Program.

A

TRUE

85
Q

104.02 The Fire Department will consider a member for a long-term modified work assignment IF The member must have a minimum of __ years of credited service in the Arizona Public Safety Personnel Retirement System

A

15

86
Q

104.02 The maximum time served on long-term modified work status shall be __ years

A

Five

87
Q

104.03 The MFMD has developed a Wellness program following the …

A

IAFF-IAFC Wellness Fitness Initiative, NFPA 1582 and NFPA 1583.

88
Q

104.03 If a second opinion is required by the Department for a health condition at exam and a difference of opinion between the private and contract health care physician arises as to the “fit for full duty” status, a third opinion will be sought. The third opinion will be conducted by a mutually agreed upon health care physician. The Department will pay for ______ of the exam cost.

A

One half

**Member may opt to have 3rd opinion done by their physician, however the member will be responsible for entire cost of exam.

89
Q

104.03 The third opinion med exam must be completed within ____ days from the last day of Dept. scheduled exams

A

30

**No OT paid but you receive 2 hr appointment time to go on duty.

90
Q

104.03 It is the supervisor’s responsibility to make a reasonable effort to provide ____ hours of quality physical fitness activity (including recovery time) each on-duty shift for 56-hour personnel

A

1-1/2 hrs (90 min)

**40 hr personnel SCBA 1 hr a shift

** 40 hr personnel NO SCBA use 1/2 hr shift

91
Q

104.03 Supervisors should promote the use of ______ for outdoor activities and encourage pre-activity and post-activity hydration

A

sunscreen

92
Q

104.03 Dumbbells shall not exceed __ lbs, and Kettlebells are not to exceed __ lbs

A

65 lbs dumbbells

53lbs Kettlebells

93
Q

104.05 The fire department ___ ___ will review near misses and close calls

A

safety officer

94
Q

104.06 A description of a near miss or close call would include the following:

A
  1. Member injury
  2. Swift collision
    avoidance
  3. Training event
    with injuries
  4. vehicle drive thru
    emergency scene
  5. violent calls
  6. inter agency event
    with injury
  7. Environment
    condition leading
    to injury

**contact safety captain or BSO

95
Q

104.10 Procedure if a city of mesa vehicle is involved in accident:

A
  1. Assess need for 911
  2. Notify BC/BSO (notified by alarm room)

**Serious injury notify Duty Chief by Alarm room

96
Q

104.10 Collision files for city vehicle accidents are kept on record for a period of …

A

3 years after the event date.

97
Q

104.13 The MFMD ______ captain is to provide oversight and managment of FD injuries and coordinate TWP.

A

Wellness

98
Q

104.13 The MFMD ________ Officer in cooperation with the MFMD Wellness Captain to manage infectious exposures

A

Infectious Control

99
Q

104.13 The role of infection control falls under the position of ______ _____, a Sworn EMS Specialist position.

A

Immunization Coordinator

100
Q

104.13 All on-the-job injuries and exposures shall be immediately reported to the injured member’s ….

A

supervisor

101
Q

104.13 Activation of the exposure process starts with notification to the _____ ______Captain (ARC) by the exposed member or their supervisor

A

Alarm Room

102
Q

104.13 If the initial response by the IET (Infection Exposure Team) is not met in 20 minutes, who will serve as the back up IET member.

A

BSO202

103
Q

105.02 Should a member make a personal long distance call that is billed to the City, it will be the responsibility of the member to complete a “ Phone Call Reimbursement Form” and submit it along with payment to the City Cashier’s Office within ___ working days

A

five

104
Q

105.02 Requests for station tours; equipment demonstrations or public education classes will be forwarded to ….

A

FALSE

105
Q

105.02 The setting of the thermostat should be such that the room temperature on average is not below ___°F when using the air conditioner

A

74

106
Q

105.03 The Assistant Chief over Technical Services will assign an individual to perform a comprehensive review of IT access for key department systems at least once every ____ years.

A

3

107
Q

105.04 Station visits should be concluded by …

A

2200 hours

108
Q

105.04 Any station visit expected to extend beyond 2200 should be approved in advanced by the…

A

Shift Commander

109
Q

105.05 Individuals wishing to conduct a ride along should notify Dept. Comm. ___ days prior to the ride along

A

7

110
Q

105.05 For a MFD cadet to do ride along, they must a 2nd year cadet and ___ years or older

A

16

111
Q

105.07 CSZ is how large of an area?

A

One square mile

112
Q

105.07 If a hydrant is found inoperable, obtain a ring from the CSU to put on hydrant. Each CSU carries ____ rings.

A

5

113
Q

105.07 When a hydrant problem exists that requires immediate repair, contact ___ ___ ___ by telephone

A

B203 Administrative Aide

114
Q

105.07 Technical Services will also audit the Master List of preplans every ____ years and adjust priority revisions as required

A

5

115
Q

105.07 Technical Service will coordinate and distribute the Low Hazard Occupancies to the ________.

A

Connectors

116
Q

106.01 For court appearce, the class __ uniform is required.

A

Class B no tie.

117
Q

106.02 Employee who leaves voluntarily from city within ___ months from date of tuition reimbursement check shall pay city back for reimbursement within last 24 months.

A

24 or 2 years

118
Q

106.02 An eligible employee may request tuition reimbursement either:

A

Upfront
or
Upon course completion

119
Q

106.04 Station improvement or furnishings costing more than $___ need approval by all captains assigned to the station on all three shifts, as well as the three B.C.’s

A

$250.00

120
Q

107.02 Lost, stolen, or damaged fuel cards shall be reported as soon as possible to …

A

Resource Management

121
Q

107.05 Individuals scheduled to leave the city on official business using a department vehicle will pick up a credit card from Resource Management and return it within ___ hrs of return.

A

48 hours

122
Q

107.05 Anyone experiencing a vehicle break down while out of the city shall contact _____ _____ during weekdays.

A

Fire Maintenance

**contact on duty mechanic after hours

123
Q

107.06 The parade truck can be scheduled up to ___ months in advance.

A

6 months

124
Q

107.06 The parade truck will only be operated with the ….

A

City of Mesa limits, unless approved by the Duty Chief

125
Q

107.06 The operating speed of the parade truck shall not exceed a maximum speed of ___ mph

A

45 mph

126
Q

107.07 Speed Humps will not be placed on _____ & ______ streets.

A

Arterial & Collector

  • *Arterial streets are main streets carrying major flow of traffic
  • *Collector on the 1/2 or 1/4 mile alignment. Carry traffic from minor res street to arterial.
127
Q

110.00 HazMat, TRT, Ladder, and E215 requires what minimum % of certified members…

A

75%

128
Q

110.00 If a member uses sick leave for greater than ____ hours on their assigned shift they will not be eligible for callback of the shift beginning the next morning.

A

four (4)

129
Q

110.00 An off-duty Captain, or Engineer (if no Captains are available), who is contacted and agrees to put together a stand-by crew, including himself/herself and is not called out, will be compensated at ______ hours straight time pay

A

two and one-half (2-1/2)

130
Q

110.00 During storm season Captains are to call the _____ office and inform them that they have a crew willing to work.

A

B203

131
Q

110.00 For late call OT the captain must complete and send email to BC including…

A
  1. Incident number
  2. Unit designation
  3. Employee numbers
  4. Amount of OT
132
Q

110.00 City of Mesa will not be reimbursed by the state for wildland activities less than ____ days.

A

14

133
Q

110.01 Tele Staff shall receive all vacation requests no later than ___ a.m. the day the vacation is requested.

A

05:00 am

134
Q

110.01 24-hour vacation requests will be accepted as early as ___ months in advance

A

six (6)

135
Q

110.01 Less than 24hrs to 6 hours vacation requests will be accepted as early as ___ month in advance

A

one (1)

136
Q

110.01 A member reporting that they are sick should notify TeleStaff before ___ a.m. and call 480-644-4095 to leave a message for staffing.

A

5:30 a.m.

137
Q

110.01 Member are not allowed to work more than a sum of ____ hrs in a 96 hr time span without a 12 hr rest period.

A

84 hrs

138
Q

110.02 All vacant positions will be listed in the Fdshare Drive, under the ____ folder. The BC Aides will maintain this list.

A

Staffing

139
Q

110.02 The ______ Deputy Chief will review all bid requests, check seniority, and notify member awards spot.

A

Operations

  • Ops DC will notify Emergency Services AC
140
Q

110.02 Special teams positions (HM< TRT< ARFF) will be conducted using ______ bidding.

A

Seniority

141
Q

110.02 Former certified team members must successfully complete a “Return to Team” competency evaluation within ___ days of being awarded to position.

A

90 days

142
Q

110.02 Permanent day spots have a minimum commitment of at least ___ years

A

2

143
Q

110.02 A member who holds a bid spot and is moved to a day position will be allowed to hold their bid for a maximum of ___ years from the switch of their shift to day assignment

A

3

144
Q

111.01 To assist with funeral planning of a on duty death, Funeral planning officer and others should consult the ____ handbook.

A

L.A.S.T.

145
Q

Vacation accruals…

A

0 to 2 years
4.9 hrs a check
7 hrs granted on Jan1

2+ yrs

7. 7 hrs a check
1. 4 on Jan 1
146
Q

24 hr fire can receive IT if they work…

A

204 hrs in a 27 days

  • must work 54hrs in biweekly pay period
147
Q

24 hr sick accruals….

A

1.4hrs for every 24 hrs worked not to exceed 134.4

CY Study Materials 2018 (6 decks)

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