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SOP > Sop > Flashcards

Sop Flashcards

1
Q

What must all crew luggage have attached ?

A

Red CREW luggage tag

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2
Q

How many bags can you carry as crew ?

A

1 cabin bag and an additional small bag OR 1 cabin bag and 1 bag in the Hold.

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3
Q

What’s the minimum check in duration from the UK?

A

2 hours before scheduled time of departure ( STD)

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4
Q

What 3 things are crew agreeing to when they arrive for duty to check in?

A

Read and acknowledged all company notices
Are in ‘check’
Are fit to operate as cabin crew physically and medically.

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5
Q

How long are crew given to update themselves after reporting for duty, on any missed company communications?

A

10mins

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6
Q

When must you report for your flight from an outstation ?

A

No later than 70mins

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7
Q

Who conducts cabin crew briefings?

A

FSM or in their absence a nominated FSM

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8
Q

What are 3 things discussed on the pre flight safety briefing ?

A

Aircraft type & equipment
Area and type of operation
Any special categories of passengers

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9
Q

When are crew given flight deck access codes ?

A

At the briefing by the FSM

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10
Q

How long will a pre flight briefing last ?

A

Approx 20mins

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11
Q

If regular passenger routes are not available for boarding and jetway steps need to be used , how many people at one time can use them ?

A

Two people

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12
Q

Who makes a PA immediately upon boarding ?

A

The FSM to advise all ground staff that cabin crew are now present and in charge of the cabin

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13
Q

When is the cabin safety demonstration carried out?

A

Pre take off- taxi out

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14
Q

When is it a sterile flight deck ?

A

During take off and landing

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15
Q

After take off and when in the climb stage, when are the seatbelt signs usually turned off?

A

At 10,000ft

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16
Q

What is TOC

A

Top of climb

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17
Q

What is TOD

A

Top of decent

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18
Q

How do crew know when the aircraft has reached TOD ?

A

Flight crew advise by inter-phone or PA

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19
Q

How do cabin crew know when decent is beginning?

A

Cabin crew are instructed to take seats for landing

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20
Q

When is it classified as landing ?

A

When landing gear is lowered until the aircraft has touched down and vacates the runway

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21
Q

Who unlocks the flight door ?

A

Ground staff from the outside

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22
Q

What must you do with T-PED when on a flight?

A

Turn to flight mode or switch off

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23
Q

How often should the welfare of the flight crew be monitored?

A

Every 30mins

24
Q

How must food and drink be served to the flight crew ?

A

In flight crew cups and to the left of the captains seat and the right of the first officer

25
Q

Who’s responsible for closing the aircraft door ?

A

The FSM

26
Q

Where are PA’s found ?

A

QRG in IPad

27
Q

Maximum number of infants onboard our flights due to the amount of ILJ & I/ESB ?

A

22

28
Q

When will no PAs be made ?

A

During the first 5 mins of the flight

29
Q

When should the flight deck door be closed ?

A

From closing of the last aircraft door to after the engines have been shut down

30
Q

How many pilots must be in the flight deck at all times ?

A

2

31
Q

What are cabin crew pre-flight checks ?

A

Door / panel
Crew seat and harness
Portable safety and emergency equipment
Interphone and PA system
There general area
Toilets
Galleys

32
Q

Where are the flaps and slats ?

A

Leading edge and trailing edge of the wings

33
Q

Where are the spoilers ?

A

On the upper surface of the wings

34
Q

Prior to each inbound flight to the UK, if the FSM is unable to conduct the briefing before boarding, where will it be?

A

A zone ( front of the aircraft)

35
Q

Why does the FSM liaise with the flight crew and ground engineer upon boarding ?

A

The ensure there are no entries in the log books or any circumstances that may affect safety of cabin crew currently on board

36
Q

Where do you put your company iPad when in your crew seat ?

A

Under the seat in the floor

37
Q

When is Wifi automatically disabled in flight ?

A

At 10,000ft

38
Q

Where can passengers find information regarding the use of PEDs?

A

On the back of the safety card
Through the onboard announcements from the CSS or FSM

39
Q

When can you contact the captain without speaking first with the FSM?

A

Emergency conditions that endanger the immediate safety or security of the aircraft.

40
Q

How long have you got to open the door when the flight crew let you in the flight deck ?

A

5 seconds

41
Q

If access is denied by the flight crew, how long do you have to wait to try again?

A

15mins

42
Q

If a discrepancy has been identified during pregnancy flight checks, what must be checked to ensure the flight can still operate?

A

The MIL Minimum equipment List

43
Q

When is a passenger authorised to carry more than 100ml onboard ?

A

For essential medicines and must have supporting documentation from a qualified medical professional.

44
Q

How can a partially sighted or blind passenger read the safety card ?

A

There is a Braille safety card in the IFE box in the galley. Once given to pax they should be left for 10mins to read it

45
Q

Using the traffic light system, when should you notify an OBM of your concerns regarding a passenger getting intoxicated?

A

When their behaviour is Amber .

46
Q

Who do you red to conduct the pre flight safety briefing to as soon as they sit down?

A

Disabled passengers, PRMs and their escorts including visually impaired
Non revenue passengers occupying a crew seat

47
Q

Who makes a boarding PA approximately every 10 minutes regarding stowage of baggage etc

A

The CSS

48
Q

When are sleep suits offered in Upper Class ?

A

When the aircraft is parked

49
Q

Who can authorise passengers to move to empty seats?

A

Only the captain

50
Q

Who does the Turn around officer advise if there has been a fuelling incident ?

A

The captain

51
Q

When do the aircraft doors close ?

A

5 mins before departure

52
Q

How do crew get the final number of passengers on board ?

A

Re sync the customer PlanIT app.

53
Q

What do you do when the FSM says ‘ cabin crew, prepare doors for departure ?’

A

All CC responsible for a door will carry out door arming procedures then visually and verbally check the door opposite them

54
Q

When are passengers notified of a unserviceable exit ?

A

Immediately after pre flight demonstration, a PA is made

55
Q

When does the safety demonstration need to be repeated ?

A

If the aircraft is delayed taking off ( not a lengthy taxi)

56
Q

What does the double chime mean?

A

That take off or landing is imminent

57
Q

Who makes the PA ‘ Cabin Crew prepare for landing

A

The FSM 

SOP (1 decks)

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