SOP

Question 1

what is the established order of chain of command on the aircraft?

Answer 1

• captain
• first officer
• relief pilot
• international purser/purser

Question 2

what is CRM? and what do they do?

Answer 2

• crew resource management
• performance of safe operations, and all performace

Question 3

prior to door closure, what is required in the galley?

Answer 3

• a full set of beverage carts in every slot

Question 4

TEM is the promotion of?

Answer 4

• safe operations through the continuous process of identifying, avoiding and managing operational threats and human errors

Question 5

what is the goal of CRM/TEM?

Answer 5

• to maximize flight safety by minimizing incidents and accidents caused by human factors

Question 6

what are the 4 signs and behaviors of human trafficking that must be reported to the captain?

Answer 6

• documents
• freedom
• relationship non - genuine
• plans

Question 7

what would you use to report cabin maintenance/discrepancy issues? what are some examples?

Answer 7

• the cabin discrepency function within the inflight service app
• inoperative or defective cabin equipment, dirty equipment, bodily fluid clean-up, missing/used emergency equipment

Question 8

flight attendants are required to submit an ____ documenting any incident involving customers, crew or animals on the cabin that is out of the ordinary and/or may require follow-up by the company?

Answer 8

• IOR

Question 9

pets must be in ____ ____ and follow all in cabin pet policies and procedures.

Answer 9

• enclosed carriers

Question 10

questions regarding the boarding of a household animal/pet should be directed to?

Answer 10

• customer service representative

Question 11

questions regarding the boarding of a household animal/pet should be directed to?

Answer 11

• customer service representative customer

Question 12

customers with pets may NOT sit in?

Answer 12

• exit rows
• bulkhead seats

Question 13

it is a requirement to report inappropriate behavior of animals traveling within the cabin to the Animal Incident Review Committee (AIRC) via an?

Answer 13

• IOR (irregular operation report)

Question 14

service animals (SVAN) are limited to?

Answer 14

• dogs

Question 15

door closure is not permissible unless all carry-on baggage is properly stowed in a?

Answer 15

• closed overhead bin, underseat stowage
• area, or other approved stowage location

Question 16

can baggage or items be stowed in areas that interfere with crew access to emergency equipment?

Answer 16

• no