Software Management

Question 1

A managed iPhone doesn’t offer the latest operating system in Settings > General > Software Update.
Which two reasons could be the cause? Select TWO.

A. A time-based deferral is set on the iPhone.
B. Apple is no longer signing the version of iOS installed on their iPhone.
C. VPN or proxy connections are preventing the iPhone from contacting the update servers.
D. Their iPhone isn’t fully charged.
E. They must back up their iPhone before they can upgrade it.

Answer 1

A and C

Explanations:

Answer A: This is a feature in MDM-managed devices.

Answer D: Apple services fail any connection that uses HTTPS Interception (SSL Inspection). If the HTTPS traffic traverses a web proxy, disable HTTPS Interception for the appropriate hosts.

Trick answer: D

D is incorrect in this context. An iPhone does not need to be “fully charged” to see that an update is available — it just needs to be sufficiently charged or connected to power to install the update.

References:

https://support.apple.com/en-hk/guide/deployment/depc4c80847a/web