Soft skills of healthcare professionals Flashcards
ethics
The principles and values that a person or organization holds that guide them to correct responses in a situation (ethic and professionalism)
Personal Ethics
Ethics based on life experiences, religion, family, and other cultural contexts (ethics, and professionalism)
Self-regulation
The understanding of how to manage the feelings that come up in self-awareness (emotional intelligence)
Social Awareness
Helps anticipate and meet the needs perceived in colleagues and patients (Emotional Intelligence)
professional ethics
Codes of ethics developed by healthcare organizations that team members will abide by at work (ethics, and professionalism)
Cultural awareness
Knowing one’s culture, its prejudice, biases and preferences, and understanding and appreciating someone else’s culture (Culture Awareness)
Empathy
The ability to understand the emotions of other individuals and groups (emotional intelligence)
Self-awareness
How a person recognizes their feelings and the way they react to those feelings (emotional intelligence)
Cultural Diversity
The concept that there are many different cultures living among each other (cultural awareness)
Cultural Competence
An organization’s ability to provide care in a way that respects patients cultures (cultural awareness)
Social Skills
Involve using self-awareness, self-regulation, motivation, and empathy toward others (Emotional intelligence)
Emotional intelligence (EQ)
A way of understanding, emotions and managing them with empathy and compassion (emotional intelligence)
Motivation
The inspiration to persist through challenges and desire to progress (emotional intelligence)
Communication
Transmitting messages and receiving responses (communication)
