Soft Skills

Question 1

Collaboration is ____

• Good cooperation among team members within the department
• Working together to achieve common goals
• People with different roles and responsibilities working towards the same objective.

Answer 1

Working together to achieve common goals

Question 2

Decision-making processes can slow down due to multiple inputs. How will you improve it?

• By employing a competent leader’s skills to navigate through these processes and lead their team to a solution everyone can agree on.
• By trying to establish clear, measurable goals of “where you are” when you start, you can look back and gauge how things are progressing over time.
• Take inputs from selective team members.

Answer 2

By employing a competent leader’s skills to navigate through these processes and lead their team to a solution everyone can agree on.

Question 3

To grow a collaborative team, it’s best to: (Select all correct responses)

1. Celebrate success
2. Count on one member and delegate the important tasks
3. Assign the right tasks to the right members based on their abilities
4. Take into consideration every team member’s ideas and perspectives

Answer 3

• Celebrate success
• Assign the right tasks to the right members based on their abilities
• Take into consideration every team member’s ideas and perspectives

Question 4

Delegation refers to (Select all correct responses)

1. The assignment of responsibility and authority from a higher-level manager to a lower-level employee
2. Transfer of accountability
3. Re-assigning the task to a fellow employee preceded by inability to perform the task
4. Sharing responsibilities & allowing employees to grow their skills

Answer 4

• The assignment of responsibility and authority from a higher-level manager to a lower-level employee
• Transfer of accountability
• Sharing responsibilities & allowing employees to grow their skills

Question 5

Phases of delegation are in the following order:

The delegate______

1. Does not master the task, acquires autonomy, provides value, masters the task under guidance, and acts without having to report
2. Does not master the task, masters the task under guidance, provides value, acquires autonomy, and acts without having to report
3. Masters the task under guidance, acquires autonomy, masters the task under guidance, acts without having to report, and does not master the task

Answer 5

Does not master the task, masters the task under guidance, provides value, acquires autonomy, and acts without having to report

Question 6

As a leader, how would you delegate tasks? (Select all correct responses)

1. By understanding the strengths of employees and assigning tasks based on it
2. On the basis of how urgent the task is
3. To see how well an employee can handle more responsibility
4. To keep each team member occupied

Answer 6

• By understanding the strengths of employees and assigning tasks based on it
• On the basis of how urgent the task is

Question 7

When you need to focus on a project, you should do the following:

1. Turn off email and other notifications.
2. Set a timer and work in focused blocks of 25-50 minutes
3. Schedule short 5-10 minute breaks
4. All of the above

Answer 7

All of the above

Question 8

Which of the following is the best strategy for effectively planning out your time?

1. Prioritize all your tasks
2. Ignore all the unexpected work
3. Delay any unnecessary work
4. All of the above

Answer 8

All of the above

Question 9

You are a new supervisor and feel overwhelmed with the demands on your time. What is the first thing you should do?

1. Schedule some tasks for a future date
2. Determine which tasks can be delegated
3. Stop for a moment to process, and then change your expectations of yourself

Answer 9

Determine which tasks can be delegated

Question 10

What can you do to practice active listening? (Select all correct responses)

1. Be fully present while conversing
2. Pay attention to non-verbal cues
3. Not maintain eye-contact with the person you converse with

Answer 10

• Be fully present while conversing
• Pay attention to non-verbal cues

Question 11

Active listening is effective in all of the following situations except:

1. To establish trust between people
2. When brainstorming ideas
3. As a way of trying to understanding the speaker’s point of view
4. None of the above

Answer 11

None of the above

Question 12

You and a partner can each take three to five minutes to share a personal story. There should be a 15- to 30-second pause before the other person starts sharing. After both people have shared their stories, you can take a few minutes to discuss what it was like to listen and be listened to in this way. The above statement is an example of:

1. Trying to validate
2. Compassionate listening
3. Using nonverbal gestures

Answer 12

Compassionate listening

Question 13

The steps of problem solving are as follows:

1. Define the problem, generate alternative solutions, evaluate and select an alternative, and implement and follow up on the solution
2. Evaluate and select an alternative, define the problem, implement and follow up on the solution, and generate alternative solutions

Answer 13

Define the problem, generate alternative solutions, evaluate and select an alternative, and implement and follow up on the solution

Question 14

The full form of IDEAL is:

1. Identify, Define, Explore, Action, Look back
2. Identify, Deliver, Explore, Action, Look back
3. Ideate, Define, Explore, Action, Look back

Answer 14

Identify, Define, Explore, Action, Look back

Question 15

To really solve the problem, it is important to find out what started it all. This is called identifying the _____

1. Problem
2. Root cause
3. Solution

Answer 15

Root cause

Question 16

I can be more accountable by_____

1. Making expectations clear & exchanging feedback
2. Constantly checking up on other’s work
3. Taking up many tasks all together

Answer 16

Making expectations clear & exchanging feedback

Question 17

Key roles of accountability include:

1. Improving a company’s governance
2. Increasing time for curricular activities
3. None of the above

Answer 17

Improving a company’s governance

Question 18

Adaptability means the ________ and adjust to changing factors, conditions or environments.

1. Ability to be flexible
2. Ability to adjust even when uncomfortable
3. Good communication
4. Advantage
5. Disadvantage

Answer 18

Ability to be flexible

Question 19

I can improve my adaptability skills by_____

1. Developing a growth mindset
2. Asking for feedback
3. Learning to accept change
4. All of the above

Answer 19

All of the above.

Question 20

Due to a new project, Mr.O is asked to come an hour earlier than his regular timing. However, he is adamant on sticking to his usual hours. What soft skill should Mr.O work on?

1. Collaboration
2. Time management
3. Adaptability

Answer 20

Adaptability

Question 21

Workplace flexibility involves (Select all correct responses)

1. Thinking of alternate solutions
2. Accepting change
3. Rigidity in thinking
4. Being overwhelmed with unexpected events

Answer 21

• Thinking of alternate solutions
• Accepting change

Question 22

Innovation refers to

1. Approaching a situation with unique ideas
2. Shortcuts
3. Easy way out

Answer 22

Approaching a situation with unique ideas

Question 23

Innovation helps overcome stagnation and fosters growth

1. True
2. False

Answer 23

True

Question 24

Flexible work arrangements means:

1. Giving employees more hours to work
2. Give employees the freedom to pick their hours and work days. Job duties can be shared and leaves of absence can be taken
3. Give employees less vacation time
4. Give employees the chance to work everyday

Answer 24

Give employees the freedom to pick their hours and work days. Job duties can be shared and leaves of absence can be taken.