Social And Enviromental Influences

Question 1

In terms of smith and Haddon how are employees affected by social and environmental influences

Answer 1

1. Every firm has legal responsibilities to it’s staff
2. Firms have a responsibility to train staff
3. Firms can choose to give their employees a better deal than the bare legal minimum. Firms that operate internationally can choose to give workers abroad similar rights to workers in the UK

Question 2

How are suppliers affected by social and environmental influences

Answer 2

1. Treat suppliers well to be served on time
2. Can build long term relationships with suppliers and this may make the supplier offer better deals and pull out top quality service
3. Firms need to ethically choose suppliers and not ones that exploit workers or pollute excessively

Question 3

Problems with ageing population on smith and Haddon

Answer 3

1. The UK has an ageing population and this will have a direct affect on smith and Hadden as they specifically cater for the 30 something market and nothing older.
2. This could prove a big issue in the future if they do not think about expanding their product portfolio

Question 4

How are customers affected by social and environmental issues

Answer 4

1. Firms who treat their customers well can build up customer goodwill
2. Good customer service can lead to customer Loyalty and repeat business
3. Customers are more willing to complain when businesses don’t treat them well
4. Bad word of mouth may also be an issue

Question 5

How are the local community affected by social and environmental issues

Answer 5

1. Keeping jobs secure in the area and using local suppliers
2. Avoid noise pollution. Air pollution and excess traffic on the roads
3. Business can earn goodwill but making charity donation or sponsoring schools etc