Social

Question 1

How are social handles linked to Leads and Contacts?

Answer 1

A user links the profile by choosing it and associating it to Lead or Contact (only needs to be done once and will be visible to all)

Question 2

Does each user need to have their own social account in order to use the Social Accounts, Contacts, and Leads feature?

Answer 2

Each user needs their own social account in order to use the Social Accounts, Contacts, and Leads feature?

Question 3

How can the display of social networks be configured?

Answer 3

Admin decides which social networks are available at the org level, but user can disable whichever one they want in personal settings

Question 4

What social features are available in the Salesforce mobile app?

Answer 4

Only Twitter for mobile app

Question 5

Where is the profile image of a Lead or Contact sourced?

Answer 5

from the first social network associated with the record

Question 6

What is Social Customer Service?

Answer 6

a feature that allows users to interact with a social audience and create cases and leads from social media posts

Question 7

When using Social Customer Service, which feature can be utilized to automate how inbound social content is processed and appears to support agents?

Answer 7

Social Business Rules

Question 8

Which component can be added to a Lightning page to pull information from a social account about the customer, case context, and insight into previous interactions?

Answer 8

Social Conversations

Question 9

Which social network can be accessesed from which version of SF?

Answer 9

Classic: YouTube and Twitter
LE: Twitter
Mobile App: Twitter