SNOW CSA

Question 1

updates the form and the form remains open?

Answer 1

Save

Question 2

saves the form and returns user to previous view?

Answer 2

Submit

Question 3

copies the record and redisplays the list?

Answer 3

Insert

Question 4

copies the record and keeps it open so that you can work on the new copy immediately?

Answer 4

Insert & Stay

Question 5

Who can switch their form view?

Answer 5

Users with the view_changer role

Question 6

Allows you quickly set form field values commonly used together all at once?

Answer 6

Form templates

Question 7

Where do you access form templates ?

Answer 7

We access form templates through the More Options icon on the form header.

Question 8

Form Designer

Answer 8

the graphical interface for configuring forms.

Question 9

What role is required to configure forms using form designer?

Answer 9

The admin or personalize_form role

Question 10

used to find an appropriate data type for form function

Answer 10

Field Types

Question 11

used to identify field on a table

Answer 11

Field Name

Question 12

Displayed value of a field on a table

Answer 12

Field Value

Question 13

used for form customization of forms, but allows Dot-Walking to find fields from related tables

Answer 13

Form Layout

Question 14

What can admin users configure ?

Answer 14

the variables for colors, shapes, fonts, and other aspects of the user experience.

Question 15

Branding Features that are configurable?

Answer 15

*Navigator background and text colors
*System date/time formatting
*Banner image, text and colors
Browser tab title

Question 15

Branding Features NOT configurable

Answer 15

*Navigator Position
*Navigator Responses

Question 16

What is a task?

Answer 16

any record that can be assigned or completed by a user in ServiceNow.

Question 17

Can tasks be assigned ?

Answer 17

Tasks can be assigned to specific users or user groups.

Question 18

The power (and value) of tasks ?

Answer 18

they are repeatable processes across the enterprise.

Question 19

One of ServiceNow core tables?

Answer 19

The task table (makes a series of standard fields like, Created by and Due date, available to other tables )

Question 20

What tables extend the task table?

Answer 20

Incident, Problem, Change Request, etc