Slides - Ch. 4

Question 1

Active Listening- when nurse does not interrupt and listens to the patient along with using body posture to lean forward

Question 2

Jargon- commonplace language or terminology that is unique to a certain work setting like a hospital or in nursing practice. Can be misinterpreted if used when talking to patients

Question 3

Use of open-ended questions promotes communication rather than using questions that require a yes or no answer

Question 4

Use of closed questions just result in a yes or not answer that does not foster communication

Question 5

Remember patients who are unresponsive can probably still hear you.

Question 6

Assertive communication:
-Takes into account feelings and needs of patient, and honors nurse’s rights- nurse’s have to set boundaries with their time
-Interactions are even-sided

Question 7

Aggressive communication:
-Basically acting mean and saying “ I will only medicate you every 4 hours” for example

Question 8

Establishes trust and a positive nurse-patient relationship

Question 9

Acceptance- when nurse asks questions but does not judge the patient as in a situation when the patient uses illegal drugs

Question 10

Be professional when you have to get in a patient’s personal space.

Question 11

Open Posture- Not crossing arms, legs. Open to communication with body language to show non threatening behavior

Question 12

Silence- a way to therapeutically communicate that requires skill and is not used very frequently.

Question 13

Touch- can be used when there is a language barrier and can convey warmth and caring as well as support and understanding.

Question 14

Touch should be used sincerely and genuinely

Question 15

Therapeutic communication involves the patient as a person

Question 16

Making eye contact for 2-6 seconds while communicating helps show focused attention

Question 17

Body language- crossing your arms shows coldness and disinterest

Question 18

Verbal:
-Conveying acceptance
-Closed questioning
-Open-ended questioning
-Restating- saying what the patient says but in a different way
-Minimal encouraging- saying “ go on”, “ keep going” is an example
-Sometimes nurses have to modify their communication techniques if a patient is stressed and shows vulnerable characteristics

Question 19

Diagnosis:
Impaired verbal communication- This nursing diagnosis is an example of a patient problem while on a ventilator with an ET tube