SLA functions Flashcards
1
Q
name 4 statuses of an SLA
A
running
paused
completed
breached
2
Q
name two functions filtering breached issues
A
breached()
everBreached
3
Q
difference between breached() and everBreached()
A
the former looks at the current cycle only
the latter looks at ALL cycles (e.g. including already terminated ones)
4
Q
what field can you use to filter issues based on a specific SLA status ?
A
Jira uses one specific field for every SLA. Find the name of the field using the advanced search with the name of the SLA
5
Q
list 6 SLA JQL functions
A
paused() running() completed() breached() everBreached() withinCalendarHours()
6
Q
list 2 SLA Time JQL functions
A
elapsed()
remaining()
7
Q
syntax to filter all issues with their current “response time” SLA cycle having less than one hour remaining
A
“response time” < remaining(“1h”)
