Skills Test

Question 1

RAP will deliver up to ____ of gas

Answer 1

3 gallons

Question 2

PEC will cover $______ per person

Answer 2

$1750

Question 3

PEC will cover $_______ per rental

Answer 3

$8750

Question 4

DE&I

Answer 4

Diversity, Equity, & Inclusion

Question 5

Bias

Answer 5

Prejudice in favor/ against one thing/person/group

Question 6

Mission Statement

Answer 6

To serve our communities as a committed corporate citizen.
To be the best transportation service provider in the world.
To provide our employees with a great place to work.
To exceed our customer’s expectations for service, quality, & value.

Question 7

5 levels of satisfaction

Answer 7

Completely dissatisfied, somewhat dissatisfied, neutral, somewhat satisfied, and completely satisfied

Question 8

FY25 LOFR Goal

Answer 8

8

Question 9

ARMS

Answer 9

Automated Reservation Management System

Question 10

Repair source codes

Answer 10

UNKNOWN- don’t know where car is going
TOTAL- total loss
PTOTAL- possible total
TOWYARD- at a towyard
UNRTHFT- unrecovered theft
999999- there is a shop but no source number

Question 11

Current CEC

Answer 11

Chris Norwid
Margaret Hester
Jeff Haughey
Kiko Camacho

Question 12

RAMP

Answer 12

Reporting & Analytics MarketPlace

Question 13

4 pillars of CIC

Answer 13

Military
Health & human services
Education
Culture & sustainability

Question 14

PTO Carryover

Answer 14

1st- 5 CT
2nd - 3 vacation & 2 CT

Question 15

Subrogation

Answer 15

Right to recover for damages caused by renter or negligent 3rd party

Question 16

ARQ

Answer 16

Accident Report Quality

Question 17

AAF (Concession Recovery Fee)

Answer 17

Pay airport to do business on their property

Question 18

CFC (Customer Facility Charge)

Answer 18

Fee to use facilities (maintenance)

Question 19

VLF REC (Vehicle License Fee Recovery)

Answer 19

Owners charge to recover the estimated average daily cost per vehicle of the charges imposed by governmental authorities to title, register, & plate app our vehicles including excise tax levied on the use of such vehicles. We can pass this fee on to our customers based on a HI state statue.

Question 20

OPS

Answer 20

Operational Performance Summary

Question 21

What factors affect Net Other?

Answer 21

• Additonal driver
• Young driver
• Protections

Question 22

Days earned

Answer 22

Percentage of cars generating revenue
Raw: amount of days charged/ cars we have

Question 23

Occupancy

Answer 23

Cars on rent

Question 24

2 competitors & detail strengths & weaknesses

Answer 24

Hertz- brand recognition & range of services
- seasonal fluctuations, brand perceptions, rely on airports
Avis/Budget- Revenue with gov, different geographies, auto leasing
- low prices affect employee salaries

Question 25

PDF

Answer 25

Property development & facilities

Question 26

AVD

Answer 26

Alleged vehicle defect

Question 27

Net Other

Answer 27

Anything besides time & mileage

Calculate: protections+ car seats+ gps+ prepaid fuel

Question 28

IPC

Answer 28

Income per car
Calculate: (Daily average rate * DE%* # of days in the month) + Net Other

Question 29

How to increase IPC

Answer 29

• Marketing
• Upgrading
• Selling protections
• Charging for fuel, detailing, etc.

Question 30

If daily rate goes up $1, how will that affect your IPC?

Answer 30

$1 increase = increase of about $27-$28

Question 31

Days Earned

Answer 31

% of cars generating revenue
Calculate:

Question 32

What can we do to increase DE?

Answer 32

• Marketing
• Flipping cars
• Move OS