sjt Flashcards
What are the 9 professional attributes
professionalism,
coping with pressure,
effective communication,
learning and cpd
organisation and planning
patient focus
problem solving and decision making
self awareness/ insight
team work
WHat are the domains of effective communications?
general
with patients
with colleagues
written
What behaviours are classified as professionalism
punctual, responsibility for own action/ work, owns up to mistakes, responsible for own health, comiinment/ enthusiasm, reliable, honesty - patients and colleagues, trustworthy, challenges others if appropriate, understands ethical issues
WHat behaviours are classified as coping with pressure
Remains calm and in control, manages uncertainty, deals with mistakes, flexible with changing circumstances, coping mechanisms, good judgment under pressure, doesn’t give up easily, manages confrontation, seeks support
Areas of general effective communication
listens, ensures an appropriate environment for conversations, understanding non verbal ques, uses non-verbal coms`
Effective communication behaviours with patients
Easy to understand language, sensitive, clear and concise, adjustable style and amount of information, keep patient and relatives up dated, answers questions, collects relevant information before speaking to pt or family, assess and checks level of understanding , ask qs to get more info, allow pt and family to ask questions, summarise info
What behaviours constitute effective communication with colluges
Ask qs , summaries, offer only relevant info, keeps colleagues updated, negotiation/ diplomacy, knows what and why, assertive, adaptable coms style, clarifies own understanding
What behaviours constitute effective communication with colluges
Ask qs , summaries, offer only relevant info, keeps colleagues updated, negotiation/ diplomacy, knows what and why, assertive, adaptable coms style, clarifies own understanding
Written comms
concise, clear and legible handwriting
CPD behaviours
Desire and enthusiasm for learning, willing to learn from others, keeps knowledge up to date, willing to learn outside of work, learns from previous experiences, learns from mistakes, responsible for own cpd, open to feedback, willing to teach.
Behviours of planning and organisation
time management,
prioritisation,
manage/ plan workload,
checks and follows up on tasks,
maintains accurate records
What behaviours show patient focus
Building rapport with a patient and family,
gaining patient/ family trust.
Showing empathy,
maintaining communication for continuity of patient care,
asking patient opinion on care - joint care,
maintaining appropriate distance from patient and relatives
acknowledging and recognising differing needs of patients
understanding different patient backgrounds, values and beliefs
respect the patient
Show compassion
show genuine interest in patient
Is polite
provide reassurance to patients
Considers patient safety at all times
What behaviours show problem-solving and decision making
Collecting and integrating information
making appropriate decisions with the relevant information
Attention to detail
Understands the bigger picture
using own initiative to resolve issues
Proactive takes charge of a situation
What behaviours demonstrate effective teamwork
Knowing own role within the team - working within own capabilities
knowing others’ roles within a team (including knowledge, skills, abilities,responsibilities)
Builds rapport with team members
supports others in workload and non task ways
Willing to offer/ provide advice
values other’s opinions and contributions
respects colleagues
delegates/ shares tasks effectively
adaptable - can take on leader role
knowing who is most appropriate to ask for a certain task
shares knowledge with team
asking for advice
makes others aware of own workload
maintaining team harmony
Being polite to others
Noticing when others may need assistance
What are the behaviours of self-awareness and insight?
Willing to ask for advice when appropriate
working within own capabilities
accepts mistakes will happen
Aware of own skills, knowledge and abilities and boundaries
Is willing to say no when asked to work outside of own boundaries/ admits they don’t know
accept challenges to own knowledge
accepts asking for help is NOT a weakness
displays appropriate self-confidence of own competence
