Six Step Troubleshooting Process

Question 1

step 1

Answer 1

identify the problem

Question 2

Step 2

Answer 2

Establish a theory of probable cause

Question 3

Step 3

Answer 3

Test the theory to determine cause

Question 4

Step 4

Answer 4

Establish a plan of action to resolve the problem and implement solution

Question 5

Step 5

Answer 5

Verify full system functionality and implement preventive measures

Question 6

Step 6

Answer 6

Document finds actions and outcomes