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Computer Learning > Six-Step A+ Troubleshooting Process > Flashcards

Six-Step A+ Troubleshooting Process Flashcards

1
Q

What is the first step of the Six-Step Troubleshooting Process?

A
  1. Identify the problem
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2
Q

What is the second step of the Six-Step Troubleshooting Process?

A
  1. Establish a theory of probable cause
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3
Q

What is the third step of the Six-Step Troubleshooting Process?

A
  1. Test the theory to determine the cause
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4
Q

What is the fourth step of the Six-Step Troubleshooting Process?

A
  1. Establish a plan of action to resolve the problem and implement the solution.
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5
Q

What is the fifth step of the Six-Step Troubleshooting Process?

A
  1. Verify full system functionality and if applicable implement preventive measures
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6
Q

What is the sixth step of the Six-Step Troubleshooting Process?

A
  1. Document findings, actions, and outcomes.
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Computer Learning (5 decks)

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